Grifid Hotel Arabella

Staff have wtitten my requirement for calm and quit room and we exactly this.

The pool needs repair. Tiles are old and broken.

The staff and services are quite good. The room was always clean and the food was varied.

The holiday with a small child I would never spend there one more time. The music and concerts that take place in the evenings(20:30-22:30) are at extremely loud level, even for an adult. Also every night there were fireworks that were scaring the child. There is no place where to walk with child.

Nice, big, clean rooms. Good food, a lot of varieties, for any tastes. Drinks, acceptable, cocktails were nice, very good coffee at bars, not so nice at coffee machines.

All amenities, except pools and gym, have additional costs which are basically equivalent to any SPA costs. Being all inclusive and full of kids, I would expect that for adults the amenities would be free (sauna, steam room). Every morning at 7.30 before the pool opens there were few man waiting to occupy 4-6 chairs each, so by 8.30-9 AM there is no place left, although there is almost nobody at the pool. Employees don't really speak English, parking is very small and although you pay a lot per day, in case you find an empty space upon arrival, they still try to move your car in a parking that belongs to a nearby hotel. Air conditioning, although appears to be working has no impact on room temperature. TV, has incredible poor signal( but I noticed that everywhere I have been in Bulgaria).