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The location in the center of the Golden Sands Resort Area and close to the beach. The rooms were very clean and the staff was helpful. The food was excellent and there was plenty of it, with a large variety to satisfy all tastes. Didn't like the fact that room windows don't open at all!!! Long waits for the elevators. One day the elevators were out of order (all three of them at once?!) - problem was solved within a couple of hours! There was an electrical power cut another. Shouldn't happen in a 5*** hotel which it definitely isn't! More like a 3*** level European hotel. Hotel was too busy/noisy and not relaxing.
the rooms were very nice the food was not very good i didn't feel it warrented a 5star rating there were no facilities for a hot drink after 9pm you wasn't alowed to use your own kettle in the rooms and they didn't supply one which i felt was very bad.
room and view from 15th floor smell in the room (cigarettes)
big room,the price for room nothing,he was electricity problem and we dont have electricity 4 hours,was incredible,five stars hotel without electricity no elevator ,no air condition,you stay outside from the hotel.nice holiday
On the good side - location, casino, big and spacious room, nice view / On the bad side - Wifi not with good quality, not too many facilities, sometimes a bit noisy as well until 1 o'clock
Hotel stuff very friendly, amazing view to sea, perfect location. Clean and big room, parking place. No terrace, not possible to open the window and breath the fresh sea air. Voice insulation between rooms very poor, and aircond can not cools down the room.
Good location,easy to find, Apart from casino no other indoor fascilities.
Sea view wireless internet has to be free of charge
Superb location right next to beach, nice spacious rooms Breakfast very bad ( although good food, but dirty tables, no waiters to help )
Location was great! Right on top of the beach. The surrounding area has questionable security. I had both my wallet and phone stolen, and did not feel entirely safe after exiting the hotel.
the food and the view, the beach and the hotel at night
Very modern and clean rooms. Goof facilities Some staff were very offish but some very helpful
room, food, pool
We like steam bath, sauna, swimming pool and massages. I don't like the cocktails at the Lobby bar.
The pool :) Again, the staff. Poor quality of the food
friendly staff, food was good,lovely view from room,very clean hotel,excellent leisure facilities.
The inside-pool, restaurants, casino. no.
90% of the staff just didnt care about anything!They would not last 5 minutes in any other hotel in UK or western europe.
I loved all the services that the hotel gave.The only problem was the need for more than two elevators The only problem was the need for more than two elevators
Very nice hotel. I recomand it to everyone The wifi has a poor signal. It works only in the balcony
Excellent location, very good facilities, the staff and service personnel were very nice. food could have been a little more diverse
Excellent hotel , one of the best holidays i've had.The food was very good, big rooms, excellent facilities and the personal did the best for our comfort.The animation team is 10+, ceers Vladimir and Mimi. Could be better to extend the wi-fi range.As an advice for vizitors in Golden Sands watch out that in all the city U can find enterocolite virus for children.U'd better have the vaccin made for this desease if comming in Golden Sands.
nothing special no room minibar, counterpane on the bed was burned with cigarette, the all inclusive food wasn't enough varied, only good from the all inclusive drinks was still water, no room service, there's no bar or store that works at night so you can't buy a water or juice.
animation team, comfort of hotel no
Animation , pool not manny terase outside
I think that Bolero is one of the best hotels in Golden Sands. There is nothing to complain about. Everything was over my expectations... exept the food, where they can add more diversity.
Nice placement, near to the sea, clean rooms, and facilities, friendly animation team. A lot a things to do, so you can not get bored at this hotel.
All: good services, good food, good rooms...
food variety and tematic restaurant
Excellent ,specially for family with kids.In Kindergarten very good staff,young and vivid.ALL The best for you!!! Maybe the food could be better.
Professional hotel staff, the room big and comfortable, with a beautiful view both to the seaside and the pool, the hotel is just a few steps from the beach. There was plenty of food, not very tasty, very hard to find something really good. We tasted, but it was not well cooked. The same opinion regarding drinks (soft or alcoholic). They need to improve the quality of food. We booked a table for dinner at the Italian a la carte restaurant, but we didn't find anything special, except staff's attitude and the environment.
I liked the services and the food, the rooms, the surroundings. The rooms from upper floors have great sea view. I didn't like that we couldn't find places at the pool, at least not if you wake up after 9 o'clock. Everything was occupied, people let the towels on the chairs and then went to eat. But the towels kept the chairs taken for the whole day. So this I didn't like at all.
Please write at least 15 words
the rooms was fabulous and the services the same
Group fun, facilities, all inclusive services and value for money. Drinks supposed to be original were not (Finlandia, Jim Beam, Martini etc). All drinks were in original bottles but with different liquid (Bulgarian maybe). Compared with last year when I've been there 3 times, the prices went higher and the quality of services down, so I will skip this next year.
Good :) Not have
The food is very good. The restaurant staff is very kind, always ready to help you. Greate animators/toys at the playing house. Very nice swimminng pool. Poor cleanliness of the bathroom, bad smell of the towels, hair on the sheets and bathroom floor. It is a 3rd stars hotel, not a 4th one.
Professional services, friendly personnel, always ready to help, good facilities for kids, very good and diversified food, plenty of food, No toothpicks on the tables in the restaurant, you had to look for them at the food bar where they were placed in one small recipient; during night in our room a very strong smell of urine came through the sewage holes on the floor of the bathroom, no natural indigenous drinks for kids, only carbonated Pepsi or Coke stuff.
Good value for the money, clean and spatious room, plenty of food (diverse and for all tastes), cocktails, drinks, ice cream and snaks included in all inclusive, nice pool, although you have to wake up early in the morning to find a spare seat. We couldn't pay by credit card, they accept only cash. There weren't many entertaining activities during the evening at the hotel for young people, it's more suitable for families with children.
the food was very good room is too small ; can not pay by card or directly in euro ( only leva ) ; no indoor pool ; no gym sall
The personnel was excellent and cooperative. They have to improve the food variety. There are no alternatives for payment. They do not accept credit cards. Food variety. & payment methods
The food. The hotel was bad smeling, and dirty.
Sea view, food diversity, pool, staff from restaurant.
Services were excellent, the food was great, staff very friendly, in a few words it was everything we hoped for! The parking was to small, and we had to park in another parking lot!
The personnel was excellent and cooperative. They have to improve the food variety. There are no alternatives for payment. They do not accept credit cards. Food variety & payment methods.
the hotel is great...everything is new and shiny they accept only bulgarian money
Everything. Great experience. No.
every thing in this hotel it was perfect
We liked the Hospitality of all the staff The Buffet lunch/dinner is just not good enough for a 5 star Hotel, 3 star OK. it is also not hot enough!! The spa treatments were not good value for monies, as the people were very inexperienced!!
We had to pay extra for the bathrobes!!! In a 5 stars hotel???!!!
Excellent friendly and helpful staff
The room was nice. The hotel is located in the more classy part of Golden Sands. The breakfast area is massive with hundreds of people eating breakfast. Since we were there after peak season I can not imagine during the season how much activity there would be. That is a bit much for me at 9:30am in the morning.
Beautiful rooms & pool, good value for money Not international Kempinski standard in terms of service, breakfast, restaurant etc.
state-of-the art hotel. the bathroom was bigger than most regular hotel rooms. since it was out-of-season, the area was pretty deserted. but if you like holding hands with your partner and walking cold, windswept beaches, run, don't walk to this hotel in winter.
The hotel enjoys a good central location near both The Sea Gardens and Varna centre, both a few minutes walk away. Room were unbelievably hot, air conditioning was poor and slept with the window open.
Everything! Excellant food in restaraunt. Very friendly and helpful staff. Great location for the city( only 10 min walk to centre.) Definitely recommend and will visit again. Absolutely nothing!
I had a very pleasant 6 day stay at your hotel... absolutely excellent until the last night of my stay ... a guest occupied the room adjacent and I could clearly hear the TV and conversation coming from there. as above .... did'nt like having to listen to the noise from next room..
wonderful.......that is enough!
Very nice hotel, great facilities like fitness, indoor pool and professional spa services. Compared to other so-called 5 star hotels around Varna, this was the only one that would resemble such a rating on an international scale. If you get one of the upper floor rooms you have an amazing unobstructed view via a full glass front on the ocean. Breakfast is quite diverse and plentiful. Includes indoor and outdoor parking facilities were helpful. The location is also great since it is close enough to the center so you can simply walk there, however it is not really in the middle of it so it is convenient to get there by car. The in-house dining options were very good (as to be expected), on top of it the prices were surprisingly reasonable. Internet was a plus as well, always workin and fast The quality of the service personnel was a bit sketchy. The level of English of most staff was very limited (to be fair, this is common around here) so interactions were kept to a minimum. Most staff was however friendly and helpful, while others gave the impression to be annoyed by our presence.
Location and room
Location, clean room
I've tried all better hotels in Varna, but this one is the best. Sometimes stuff is not very smart. For example they offer can not help you regarding internet problems.
the man who greeted us & helped us with the parking and the bags was a great intro to the fab service. Awesome views from our room over the city, very cheap hotel but felt like a luxury suite nothing
Perfect location, clean room and hotel, good internet connection, nice and professional staff
Helpful and friendly staff
Nicely located size and smell of room / reception on first floor /
during my stay at splendid hotel i found the staff both pleasant and very helpful breakfast....it is not quite english style i would prefer to see my eggs being cooked in front of me not left on a hotplate but the locals seem to enjoy
charming hotel, nice location
The room, the view, the food were great. They have serious problems with the elevators(only one was working, there was no AC in it, it was really slow), there are also problems with the stairs towards the beach (no light at night, some stairs need to be fixed etc). I would not recommend it for a longer stay, but for a couple of days it's fine.
Big rooms, nice washrooms, nice view, parking Far from center, poor variety of food
the food was excellent, wide variety, the room was huge, we had 2 bathrooms, and it was kept very clean. the animation team was energetic and fun, enjoyed the karaoke! hotel is very near the shops, just have to go down 88 steps! the lift kept breaking down and we were on the 7th floor.
*Excellent food / service / clean rooms / safe parking lot/ entertainment /pool/ position of the hotel/individual air conditioning in every room. Super entertainment Team (Krassi/Dani/Chefo)...If your goal is relaxation than this is the best Hotel to be in Golden Sands Let's say that the local drinks (soft and anything beside the beer) are not that on Romanian taste....other people seemed to enjoy it very much....
The rooms were nice i thought the hotel was very noisy at night and the staff at times were unhelpful and rude.
Good food and clean rooms. There was something wrong with the elevator from time to time.. My room was at the 7th floor..
Friendly staff, clean, excellent food, good value for money, lovely pools. Would have liked a facility on each floor to get a drink as there were signs showing that food and drink had not to be taken out of the lounge area up the stairs and we respected this, but would have liked a hot drink in our room.
a nice hotel, very good food, fruits looked a little bad, peaches and watermelon--bad bad. please repair the second elevator, the soccer field has no sand on it; the juices are all chemical, nothing natural; make the pool program longer to 20.00, the AC did not work in more rooms, you probably turned off the chiller to save electicity because it was september, bad ideea.
The entertaining team = young and lovely, the staff hotel = very kind, the food =very good and variety, the pool =clean The internal bars are only for smokers.