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Excellent location, in city centre of Obernai, spacious rooms, clean and large bathrooms, nice building and ideal starting location for exploring the Alsace region by car.
Friendly staff, good value, central position in a lovely town, clean and comfortable. The smoked-glass mirror on the wardrobe was impractical. a suitcase stand would have been helpful. minor points but small irritations on the day.
The hotel was well located in the beautiful city of Obernai. Perfect for a family trip to the Alsace. We stayed in one of the family rooms which was comfortable and enjoyed it very much. Great service and great quality!
Nice comfortable room, nice stylish 17.century building Not many regional cheese in the breatfast
The location was very good.
place hotel -in center town and dezign in hotel and rooms no in room and in bathroom bags for garbag!!!glases!!!soap and sampoones!!!no frigobar!!!!
location and value for money (free internet and reasonable breakfast cost) television limited - would have liked CNN or BBC for news
Great location, very comfortable hotel, would stay there again Underground carpark was small, but useable
Great location in the heart of the town. Modern hotel that has maintained a traditional exterior. The staff were very nice and helpful. The room was a good size and very clean. Had to paying for parking, and getting into the underground carpark is not for the faint of heart.
good location, nice room
Location and helpfull staff. Parking
Perfect locaed, quite and charming. Very good restaurants around.
Hotel is in the center of the city. Public parking is next to the hotel. Access to the parking - impossible to enter with a middle-class car. public parking is next to the hotel.
The quietness and the nice modern amenities not far from the wine route. The best alternative to Strasbourg so far. Good breakfast.
A nice hotel in the heart of the old town, clean, comfortable room, good breakfast served, very helpful staff, especially when supplying us with directions when we needed to get some unexpected essential items from the local supermarket and when we needed to order a last minute return taxi to the airport, because the train we were scheduled to get had been cancelled due to industrial action.
The town of Obernai is beautiful and the hotel in the middle of it all+ The pillows are quite small and too soft ... but had a great sleep regardless : )
Relaxed atmosphere, great breakfast, comfortable beds, the openess towards pets. I missed a water boiler in the room (for out of bar opening hours). Somewhere to hang towels to dry. The hotel invites the guests to save on the laundry by only putting the towels on the bathroom floor if the guest wanted new ones. However I hung the the towels over the back of a chair and still they were changed. About changing the beds, I can easily sleep in the same linnen for 3 nights ( the length of our stay) and I found it abit silly to change just for the last night.
this should be called a spa hotel. With an amazing pool, sauna and stram sauna free of charge for guest, this hotel gets top ratings. The staff is also very kind and service minded.
Beautiful location in the Alsace
An excellent location in a delightful town, The evening meal in the restaurant was of the highest quality. I really think that the breakfast should be included in the not insubstantial cost of the room.
very nice spa service and refill at the breakfast buffet could be better
Very spacious bedroom, good restaurant and wines, nice swimming pool and spa, friendly staff, great location near to town Loud talking and shouting in garden of house next to hotel till 3am in morning kept us awake in both bedrooms we'd booked, hopefully we were just unlucky.
Centrally located, rooms clean but small, staff friendly, food in restaurant mediocre, value for money questionable. Accessability by car is quite difficult, but once you have reached the place parking is adequate.
the outstanding junior suite and for the restaurant: the best sommelier we ever had breakfast to expensive (17 euro)
Very comfortable quiet hotel in good location. Good food at dinner and at breakfast.
Very friendly and helpful staff. Good facilities including attractive indoor swimming pool and sauna. Choice of two restaurants - wine bar type and gourmet. Good position for ease of walking to other establishments in the town.Upgraded to better room than booked.
the whole package / room / spa / restaurant
Within easy walking distance of the centre of town. Easy to find by car. Comfortable with lovely helpful staff.
The fully fenced large yard where children and dogs could play and adults relax. Beautiful bike / walking path into town. Good security.
pool and garden
The gardens around, the swimming pool, and the rooms in general. We'll come back definitly this summer No
The hotel was ideally placed for a short 20 minute walk into town. The rooms were clean and there was a lovely swimming pool with pool towels available from reception.
Fine hotel just outside the old town centre, yet not within comfortable walking distance if you are with young children. The hotel has a lovely garden and a pool.The hotel staff was very friendly. We stayed in a duplex room for 4 persons which consisted of 2 levels, with a very spacious master bedroom on the upper level.
Clean and quiet, helpful staff.
Nice environment, friendly staff, facilities.
The town. Ambience. Helpful staff.
Pleasant hotel with nice grounds and pool, ten to fifteen minutes walk from the town centre. Nice views from the balcony. Good, secure parking. Our balcony was very close to the adjacent room's balcony with no screening and the guest in this room woke us up in the middle of the night making mobile telephone calls from his balcony.
The fact that as it was very cold, many people liked to stay around the bar late afternoon, and they had a fire that added to the ambience. Not really
Amazing location I would like to see the spa facilities stay open until late in the evening and not until 7pm... I was busy all day and coming back and not being able to relax this way it was somewhat frustrating!
fantastically helpful staff, real charachter building-not expensive
Friendly and welcoming staff. Located in the center of town. We would stay here again. Breakfast a bit expensive.
place is good no elevator
Relaxed family atmosphere, very welcoming, comfortable bed, good cuisine, would stay there again, excellent choice of hotel None
Very quaint hotel. We got there after midnight (you need to call them if you are coming late), but the hotel staff was very welcoming and supportive. We had quadruple room, and it was a two story room. Downstairs had a double bed, wardrobe and a writing desk, upstairs had two single beds (put together), a tiny walk-in closet and a bathroom with a bathtub. Also the AC was attached on the wall only on the upstairs. Our room was all the way to the top of the hotel, so going up stairs was a little bit tiring after the long road trip, but it was OK with me. Free parking outside was close enough to the hotel and the town of Obernai was very cute. There was no hot food at the breakfast. The bathroom door didn't close all the way.
The breakfast was ample, the room very quiet, the staff were helpful and its location is right in the centre. Good value for money. The room was a bit small - we came by motorbike and there was very little room for our luggage - but this was compensated for in other ways.
Excellent value for money. Clean comfortable room, lovely central location, friendly staff. You need to use some initiative to park if you come by car.
Convenient for our frequent transit from England to Switzerland, very friendly and helpful staff, finding a parking space is the only problem
The hotel was convenient in the centre of the village cobwebs in the corners of the room
Excellent Food & location Service in the bar and restaurant was poor
The breakfst was nice, the decoration in the reception, swiming pool. I think it should be a two stars, definitely not a 3 stars. there is a soap distributor in the bath (water was mixed to the soap as well for it to last longer!!) and no shampoo. the walls are thin and you can hear people talk or snore next door. The smell of the rooms- if you are non smker make sure you ask for a non smoking room as the smell of cold smoke was very strong in certain rom.
The restaurant was excellent. The service was very good. The room was recently refurbished and the bathroom was luxurious. The location was great and the hotel had an interesting theme which set it apart. The room had no aircon and it was a bit warm
Pleasant service and a good location They charged a different rate from that advertised on the website
Good position in very pretty village Rooms comfortable and clean but fairly basic - but good value
The very helpful staff. The proximity to two bell towers - no need for an alarm clock.
The hotel staff were very friendly and spoke English. Also the hotel had parking available for our car which was very handy. The breakfast was very good. Our rooms were also very comfortable.
a lot of Teddy bears
The surroundings When we arrived at 10pm, the hotel was completely dark. No-one answered the bell, so we decided to look for another place. When we asked for a room at a hotel neaby, we were being told that the main hotel entrance for "L'Ours" is around the corner from the official address. There had been no sign at the front door to try around the corner. In fact, the whole place looked completely un-welcoming.
The staff was great, willing to help. The jacuzzi and swimming-pool were clean and quiet. The surroundings look amazing (there´s a forest).
The room, the environment The breakfast was not well prepared, there was no bread left !!!!
Great large family room. Everything has been newly renovated and was immaculately clean. Lovely pool/spa area.
the free wifi, free swimmingpool, view and forest around. Throuhg booking.com very good value for money. staff was not very open, most only spoke french. missing a simple day menu in the restaurant.
Reception staff were very friendly and helpful and the hotel is in a fantastic location We were allocated a very very small room for 5 nights. We were moved to a bigger room on request. The staff in the restaurant were not very welcoming and service was very slow. The water in the pool and spa was cold
Nice reception, good selection in restaurant, lovely pool, great sauna. Squeaky floor boards and thin walls!!!!
Calm and pleasant atmosphere. Excellent restaurant.
The environment, the service and the pleasant atmosphere
Location. Availability of facilities. Cleanliness. Hotel is attempting to be chic and trendy but will not succeed. Staff sometimes pretentious. Service variable. Food OK but not great. Penny-pinching efforts evident. Air conditioning sporadic and requires asking at Reception.
The service of the personel
I found the hotel staff to be extremely friendly. The taxi service provided into Bruges was a great help and the food was fantastic
The hotel was very comfortable and was decorated with good taste. Our visit was very relaxing, and the staff was patient and helpful. Breakfast was nice too. I would definitely stay again. Would be nice to have shampoo and soap for the guests.
Room is okay, but bathroom needs update!
We had a wonderful stay at this hotel. The staff are very friendly and speak very good English. Our room was very well appointed and comfortable. The local village centre of Barr is beautiful and only a few minutes walk from the Hotel. The only negative point was that there was a wedding at the hotel during our stay and it was noisy until about 3am !
Both the evening meal and the breakfast were exceptionally good. The food was excellent and the service good. The drinks were a little expensive at the bar, but the wine list offered a good selection of nice wines at a reasonable price. Our room (in the annex outside) was a bit dated, slightly musty, and ours smelled doggy. Pets were allowed, and the last canine occupant in our room had left a slight 'Essence du chien' in the bathroom. Either that or it was a little damp.
The hotel is in a very pleasant setting with modern and comfortable bedrooms. The food in the restaurant was excellent. Although everything worked, the quality of the bathroom fittings didn't match that of the rest of the room.
Spacy and well-decorated room, good location (Barr really is a picturesque village, well situated on the wine route in the Alsace). The swimming pool is very nice as well.
Quality services, wonderful staff.
perfect location near Obernai ,Colmar ,Strasbourg & and the "Route des vins". Boutique hotel with excellent service . No aircondition in rooms
die Freundlichkeit der Wirtsleute - wir hatten die Möglichkeit, eines der frisch restaurierten Zimmer (neues Badezimmer!) zu bekommen, zwar etwas teurer, aber das war es wert. Wir werden wiederkommen. es hat uns alles gefallen
The little playground was great for the kids. I thought the location was very relaxing. It was everything I expected it to be.
Pleasant welcoming atmosphere, good food.
Friendly staff, good location for walking tours. We haven't slept because of a loud humming noise. Apparently, one of the refrigerators was broken, and the temporary replacement compressor unit kept us up all night. We did not get any sleep, the bed was really tiny as well. In fairness, when we complained about this noise, they apologised, and offered us 1 free breakfast.
The wonderful friendly staff and the excellent food. The room we ended up with didn't have a proper shower BUT it DID have a balcony.which was the most important criteria for us.
The pricing of the food was a joke! Miserable qulatity priced way too high!
Very friendly staff. Excellent food and service at the restaurant. Family-friendly (travelling with very young children). Rooms spacious and clean. Hotel charged some extra costs, for example for the baby cot although stated free in booking.com's description. Rooms should be smoke free!
Good food and hospitality.