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Great hotel. Very clean and accessible from I -85. Staff very friendly The breakfast bar needs more variety of items.
Family Oriented Not enough staff on during evening hours in case of emergencies
Friendly staff Dirty carpet snd upholstery
Atmosphere was great, love the entry and room was clean Had to reset room key next day on multi day stay
There was a lot of family activities to keep us all entertained. My 10 year old and 6 year old had a great time. Unlimited Magiquest play was a big hit.
Water park was great, perfect family get away.
Friendly and courtesy staff Buffet foods could be better
Location, cleanliness, helpfulness, all needs met! Loved our breakfast!Everything was spot on! Good job! My sister didn't care what our view was going to be, I should have said Golf View! But the speedway was fun too!
Room size was more than adequate !!! Breakfast in the morning along with 2 adult drinks in the evening was a great touch. Great parking lot size and well lit. Staff was on top of every request, thanks for a fantastic stay ;) 9.95 for internet could have been included...
Food was delicious and rooms were spacious and clean!
There a couple conferences going on at once, yet the staff and service accommodated us. The bar scene was great & active the staff was very, very good. Even though they were quite busy, they took the time to engage with the guests to make them feel at home. That I had to leave!
low water pressure on 9th floor
My room smelled like dog and I have a low tolerance for pet dander. I will not book a room again w/o asking if dogs stayed in the room Staff was rude
we checked and found small blood stains on the blanket. Because it was late we just took it off. The next morning we left at 8:00 am. when we returned at 7:00 pm we were surprised thst housekeeping never came. My husband went to the front desk to tell them. They said everyone was gone and there was nothing they could do. He asked if we could have a few clean towels but they said they didactic have any to give us. We. had to pick wet ones off the floor to shower. When we were making the bed we found several black hairs in the bed. we were scheduled to stay five nights but checked after two nights. When we told management they just said huh that's unusual.
The service was great and polite. The room was very nice and spacious! They have a cookie stand on the way to the elevators with good cookies as well, so we always had to grab a couple lol. The bed was too firm for me, causing back pain. But that depends on the person... My hubby loved the bed, but he likes firm beds lol
Continental breakfast and dinner
Location was perfect. Staff was most friendly.
The room I was issued (208) was decorated with old furniture that needed to be replaced. Ceiling tiles in the bathroom were missing and the plumbing was exposed. This caused loud vibrating noises and dripping water sounds ALL night. It was a night of poor rest. The staff was friendly an appropriate but I was not compensated in ANY fashion for my inconvenience. I would NOT stay at this particular location again and I'm a huge fan of the Hampton Inn chain.
Kids running n screaming down halls no quiet time at all... Found hairs all through the bathroom n tub
The place was real nice it even had adjustable beds which was different from any other room I have stayed at. The location was real convenient it was right across from concord mills mall which has great shopping. The staff was very friendly also will definitely go back. The only thing I didn't like was breakfast was not included not even continental they offered that and a breakfast buffet for an additional cost. The food was good though.
My only complaint was that the wi-fi had a poor signal. I had to use my own person hot-spot while I worked. Everything else was good.
Fantastic! The staff were amazing - brought a hair dryer to our room. There was even a fire pit out back. Nothing!
Located very close to everything. Room was small, and the air didn't work. The pool was very small
Bathroom door would not lock in room 503.there was dust about 1/2 inch thick on the exhaust fan in bathroom and goldfish crackers on the counter when we entered. we always stay here yearly but cleanliness is a factor may have to reconsider next year
My friends and I were most impressed with the staff at the hotel. They were courteous, friendly, knowledgeable, and always smiling. The two rooms that we had were comfortable, well-stocked, and cleaned well. The complimentary breakfast offered a wide variety including eggs, breakfast meats, cereals, pastries, etc. There was no need to go to a restaraunt. I made the online reservation via Kayak, and my friends -- who travel frequently and often stay at five-star hotels -- wanted to make sure that I fill out this survey when it arrived in my email inbox so that I could give a rave review.
breakfast and coffee were decent room was clean staff friendly and accomodating
The staff was very friendly and the overall appearance and cleanliness of the room was great!
We love the location and the room layouts. The morning breakfast is very good. The furniture in the rooms needs updated along with new carpet. The Embassy Suites next door had the lead act for the Speedway staying there and they had three (3) coaches at the rear of their building but close to the Residence Inn. The coaches ran their engines all night and were extremely loud. Saturday night the crew and guest of the band played and partied most of the night and were loud. Management from the Residence Inn should contact the Embassy Suites and suggest that their guests should take into the consideration where coaches are parked and how guests should act after hours.
Great place. The room was like a small apartment with living room and full kitchen. Guests eating breakfast in their PJ's.
The room was clean with a nice setup. The hot water in the shower could have been hotter.
Close to everything Old, "heated pool" was freezing and staff stated wasn't going to fix it
Very clean and spacious rooms. Very luxurious for a great price. A very professional staff.
Room was clean and furnished as expected. We checked in at 4 p.m. and our original room wasn't clean yet. The staff gave us a suite instead. The folks on the other side of the room were fairly loud and the thin walls didn't help at all. We could hear every cough, sneeze, and closer door slam...at 6 a.m.!!! We had to take a nap as soon as we got home to make up for the lack of sleep at the hotel. Definitely not worth the $119.
Hospitality was poor. Air conditioning worked, but very damp in the room. Ok stay, but will look elsewhere for a similar price on my next trip.
Room was great.
Location was great, some carpet could use replacement, the room had numerous lights out. Rooms were clean and service was good. Breakfast was OK. Staff was friendly and accomodating.
The bed was very comfortable and the breakfast is a nice thing. Heated indoor pool was not quite heated enough.
The hotel was fairly quiet, even though it was full the first night we stayed there. The staff could do a better job of cleaning. One area on the 2nd floor smelled of garbage the whole time we were there. Also, our bathroom had a bit of mildew in the shower.
Hotel was very nice and very clean. Really enjoyed our stay.
The beds were very good, but the first night, a canlight directly over my head with a fluorescent bulb in it, flashed intermittently directly in my face. This was interspersed with the flue pan in the bathroom exhaust fan, which helped keep my brother-in-law and I awake nearly all night, The can light was a short time from catching fire, I can tell you as a master electrician. The good news-for the sake of that feckless motel- is that when I gave them the punch list the next morning, they repaired BOTH of the ceiling can lights, and we simply left the exhaust fan on, and all but closed the pocket door on the little bathroom, and managed to get some sleep the second night. The room was decently clean, but the rest of the facility was filled with stained (filthy?) carpeting, and showed many signs of its advanced age. For $300+ it was a DISAPPOINTMENT-to say the least, and, contrary to the supplied map showing to be adjacent to the Speedway, it was fully 15 minutes away from our friends in the Sleep Inn at the Charlotte Motor Speedway.
Really pleased with the hotel overall....was not expecting it to be so comfortable and clean since the price was such a bargain!! I plan to stay there again the next time I'm in Concord!! The lady at the desk was so friendly and helpful!! I would rate this hotel "great"!
The front desk staff was nice. I'm a single Mom and was ok in a pinch. I can't afford a 5 start hotel. But, it was ok for just an over night stay. Pool wasn't clean. Broken chairs to lay on. Floors not vacuumed well in room. Didn't like the sheets, they reminded me of gauze. They were so were you could see through them.
Location was very close to the race track. The rooms were smoking rooms, this was not made aware to me until I showed up for my stay, I didn't even know they still had smoking rooms. We left the hotel as soon as we found this out, also the man was hard to understand and was a bit rude.
Continental breakfast was ok. Found bottle cap behind coffee pot Top of coffee pot was dusty. Only 1 of the two Ice machines worked. The TV had to be retuned every time it was power on.
not much, except the room i was moved into had a mini fridge filled with beer first room was dirty, stain mattress, toilet not cleaned, table was sticky. not the cleanest facility. more of a late night party hotel
The location for the hotel couldn't have been better. A wide variety of restaurants (including Starbucks) in walking distance. The breakfast was really good and the room was really clean.
Ease of access to Charlotte area. There was some remodeling going on, which created some noise & distractions.
It was a terrible place hell. The staff was so bad.
It was close to the event we were going to at the Motor Speedway, without being on-top of it. 10 -15 minutes travel time. It was a little difficult to find the entrance from the highway. There was not a continental breakfast that we saw. It was a large event so hotel rooms were scarce, it was a fine hotel for sleeping but it was not really a base of operations for a vacation
This guest did not leave comments about this hotel.
No problems. A clean place to sleep. Pleasant staff.
The room was nice enough. Had clean room. There were trains going by all the time all night long. I wasn't impressed with lady at office trying to get my credit card even though room was prepaid.
The pet fee was TOTALLY unreasonable gor the type of hotel...it was old and smelly..although the front desk staff wete very friendly. I also wasn't happy they to my credit card. That was the first time during my trave that occurred old decor and smelly rooms
This guest did not leave comments about this hotel.
A good value for the money. King bed was very comfortable, had refrigerator, microwave, wonderful water pressure. It had a love seat and coffee table as well as a desk for computer. ice machine was at end of hall and had to use the room key. It was next to rr tracks but no whistle so didn't bother us too much.
Staff very friendly. Checked in early by noon.
Location was okay Yes my husband and I was itching horribly then we noticed bumps on our bodies, by checkout it started getting worse.
Clean and fairly pruced Two firetruck and two trains
close to my work, in expensive neighborhood road construction has an important entrance blocked
The drive took less time than anticipated and we were able to call and book an additional night in the same room for almost the same rate as we had received from KAYAK. Very helpful and friendly staff! Road construction in front of motel made access difficult and dirt on the car was not pleasant.
Location < 5 minutes from Charlotte Motor Speedway and I 85. Clean and comfortable room with a small kitchen with microwave. Staff was excellent and courteous and very cooperative. Outdated tube TV - not a big problem - worked fine. Shower floor was a slip hazard at one end but the rest of the shower floor was mostly slip free. Regulating the AC fan was difficult, only had high and low settings and 'low was what high would be must everywhere else.
The lady on night duty was nice. #1 - Dirty bathroom and when I asked them to clean it, they took the trash and lit was still the same dirty.
I loved the king size bed, which was really comfortable. I feel like they need to do some serious updating with the rooms. The lamps in the rooms need to be changed. I hate the smell of smoke and I feel everything should be smoke free considering the fact that people like me have sinus issues.
where its at and it was clean. doors were old so room key card didn't work. made us crazy fighting with it. had to get it exactly right or something? Hadnt the communication ? Couldn't understand them and they couldn't understand my English. I prepaid and we had issues with that
The staff was friendly The whole experience was uncomfortable for me.
Not much Owner manager ( not a customer person) Very rude . Shower did not work ( no water at all in tub or shower . Air conditioner didn't work . Property very nasty !
Location was good for us. Places to eat within walking distance. It had some issues, microwave didn't work (which they did replace) the fridge didn't keep nothing cold. Shower curtain on wall was to high, water ran onto floor and made floor a hasard.
The owner was hard to u derstand, very low pressure in shower, outlets did no work, one lamp burned out, not enough parking spaces, cleanliness doubtful , shower handle felt like it was falling off, generally in poor condition.
Location I asked for pool it wasnt open
Nothin I was very disappointed. Toilet did not flush, door did not pull shut properly bc it looked like someone busted down the door and it never got fixed. I requested a nonsmoking room and they gave our room away, we got there early not late so I don't understand y they gave it away.
This guest did not leave comments about this hotel.
close to my event and cheap everything seemed to be broken. we had to call the front desk twice to open the front door and turn on the hot water. Oh, I had to use my cell phone to call because the room phone did not work.
It was clean but not my style.I thought free breakfast was included but it wasn't . I asked that my room NOT be cleaned and the do not disturb sign was outside and in place but my room was interested anyway.
Rooms were clean when we arrived. Air conditioning was faulty, mgmt would not move us to a different room. We were not given clean towels or wash clothes and trash was not emptied. When mgmt was questioned we were informed it was our fault for not answering the door, which we did.
The bathroom shower faucet was broken, the refrigerator didn't work at all when I told the clerk she asked if I was sure. Paid for 4 adults and had towels for 2, asked for a nonsmokers room and didn't get one it even had ashtrays in the room. Key's didnwo