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Everything was ok... ...only in the room on the 2nd floor were bathroom cosmetics missing (compared to the room on the 3rd floor).
Good location, good price. The rooms not clean and the staff.
wi-fi connection, room size and hotel location The breakfast was too expansive and poor. The only phone call we made from the room, was a local phone call and it came out 11 euros for 4 minutes. I find that very expansive.
location and value gym is i useful. Better not to have one than such a poorléy equipped one.
everyone was friendly and helpful. Reception staff ready to greet and say hello
good location in centre
Convenient access when arriving by car. Underground parking garage on site. Nice breakfast. Walking distance to old town. Uncomfortable beds with cheap bedding. (some kind of polyester?) Our room was facing the Lendplatz, and it was very disturbing during the night.
Really Quiet. Didn't hear a sound all night. The rooms are very spacious. Air Con appears to be turned off in the winter - just blows out air - but one can open the windows wide if necessary (in my room anyway).
Excellent location in regards to sites to see. Only a 5-10 minute walk to get into the old city and the castle. Very clean and modern hotel. Staff did not record the proper room for our wake up call, and so we woke up 25 minutes before our train left. Breakfast was the standard 11 Euro a day, but was a better breakfast than many hotels in Europe have.
Parking, breakfast,easy access, nice bedding
Nice hotel, polite staff, good location, well furnished rooms; it was a good choice, to visit this hotel
The location to the old city, the friendliness and professionalism of the staff, the personal touches, the size of the room and the amenities I would suggest that the hot breakfast items in the buffet be put on warming trays to kep the food hot
It is excelently placed in Graz, very clean and well maintained and organized, pleasant staff. Gives very good value for a very reasonable price. Hotel own parking available close by and OK price.
very nice hotel, good position, rooms well refurbished. 4-star hotel!
Atmosphere, design, the restaurant and services, the breakfast, the position. Big rooms, well furnitured, quiet. Cleaning services in the room.
The location was good, just a few minutes from the Altstadt. Breakfast was ok, although a bit overcrowded (including the staff)! We had a double room and a single one. The double was quite large and confortable. The main building has no wireless connection to the internet, although they say that the wi-fi is everywhere in the hotel. The single rooms are a bit old and they look like they really need some much welcomed refurbishment. The biggest issue i had with this hotel was the noise made by the cleaning crew!! At 7 in the morning they started to do the cleaning! It was unbareble!
Room was specioius and staff good
It was my 3rd stay and I liked it very much, as before. Especially nice the Ernst Fuchs Bar, which is famous for good cocktails and a cosy refuge for smokers.
lot of space, no crowd, availability and silent
I stayed in the Admiral Suite this time (my second visit to this hotel) as I wanted to have the extra luxury at a reasonable price. It was indeed all I expected and more.
Excellent location, huge room, decoration. A little bit too hot in the room.
Very Central, excellent for short break
Great location, great staff Bed was too soft/old. We were in a double room and one bed was worse than the other.
Restaurant,Bar, smoking allowed Late check-in
I really loved the atmosphere in hotel and really kind an helpful staff. Room is very nice big and really clean. Breakfast is very rich with different kinds of food, for all tastes. I especially enjoyed dinners at "Winter Garten" restaurant with delicious food and really nice piano music playing in the background. You should visit the hotel coffee house, where you can taste the very best of hotel made cakes such as "Erzherzog-Johann-Torte" and "Wanda, Sacher-Masoch Torte" and many others really great dessert and coffee. I also recommend that you visit "Ernst Fuchs Bar" in the evenings where you can enjoy in various delicious cocktails and drinks, made and served by really nice staff. I'll be definetly back again and again.
room was big, bathroom was huge, silence in neighbourhood, location - in the very centre of the city the parking place it's about 500 m away
Very good location, almost in the city centre. Hotel has an excellent atmosphere, very friendly and helpfull staff, nice and large rooms. Although the hotel is in the city, the location is very quiet. Good breakfast ! Price / quality ratio very much OK. No wireless internet connection
Excellent location, professional and friendly staff.
The whole trip was a blast. This hotel and city was not an exception!
wonderfull location, big and good designed rooms, friendly stuff Parking garage is to fare from hotel and charged add.
Staff was extremely helpful and friendly. Everything was great
good staff service and breakfast hotel computer was old and did not function most of the time
Friendly, helpful staff and excellent location
Very kind staffs who can tell what you need about Graz.
excellent breakfast, good location to walk the city The reception closes very early, and never seems to be available. When you ask questions, they are very uninterested for a 4 star hotel. I also did not find the rooms reflected the brochures whatsoever. It is not a design hotel, and the rooms resemble a bed and breakfast by canadian standards. Save your money and go elsewhere
I appreciated the most the appropriate attitude of the personnel in the front desk ! Very helpfull, good communication skills, great english ! I stayed in a room at the first floor who's windows were facing the main street. Apart from the thick, opaque curtains they did'nt had translucent ones as well, therefore during the day you could not have natural light into the room . If you were to open the curtains the people from the street would have seen everything in the room, consequently you were forced to keep them closed.
Very pleasant and efficient staff. Excellent 'computerised' car park facility! Perfect position for city centre and noise not an issue. The original artworks and period furnishings reflect the ambience of Austria so well - a well balanced blend of modern facilities with traditional appeal. Well done, would definitely stay again.
This was the best hotel in which I stayed for the entire time I was away in Europe for six weeks. The staff were incredibly attentive, and responded quickly to our every request/need. It seemed that nothing was too much trouble. The breakfast was well worth the money. I would say amazing! No it was just fantastic and I would recomment this hotel to anyone who was travelling and staying in Graz!
Everything! My next trip to Europe will be based around coming back to this hotel for as long as possible! You won't find better value for money. The staff are amazing and the hotel beyond compare!
Excellent facilities; very large room well furnished; personal touches such as welcome card, complimentary welcome bottles of water; free wifi for laptop; friendly, helpful staff. Could not figure out how to use free wifi for iPhone. Euro 17.00 for breakfast is a tad pricey.
Location, staff, room, the whole hotel as a concept nothing, it was as I expected
Good location. Great wintergarden serving as a breakfast room. Difficult getting suitcases to the room with many steps and doors to negotiate.
The staff were very welcoming and always most helpful
Being charged 34euros for breakfast on top of the room rate means i will not stay at this hotel agian! Total rip off, sorry to say.
My Wife And I Had A Great Stay With You In Graz. We Will Recommend To Many. Love Your Staff. Keep Doing What Your Doing. Great Work.
The overall impression is good, decorations are unique. the sanity is clean and people are helpful. Location is sound. Free WiFi is provided. No
Nicely located hotel with a helpful staff. The architecture of the hotel is in tone with the wonderful city of Graz. The breakfast buffet was disappointing.
Is a hotel near the center city.
Perfect location in the city. Right next to the modern art museam, it could not be closer. Everything you need is there, only about 10 minute walk from the train station. Very nice staff. Clean rooms. Great price compared to other hotels given its location and quality.
Excellent location just across the river from the central town area slightly difficult to find on arrival by car as it's tucked away on a pedestrian area. The room at the hotel was quite large and roomy. I had a single to the rear of the building that was very clean. I would definitely reccomend this hotel for it's location and room rate. Twin rooms had 2 single beds that were on the same base continental style however there were twin rooms with seperate single beds ask for this type of room when you make your reservation.
I liked the position of the hotel and the staff.
The room was big and nice, but the TV was small. I had a nice view and the city of graz is wonderfull. The coffee at breakfast.
Very clean room and good value for mone. Street noise from Guiness pub every night in room 108.Dining room too hot..
We stood 2 years ago in the same hotel and the furniture has been changed.Though,the bathroom was dull and it needs a modern look. The location is great,close to the shopping area The hotel faces a bar and it is impossible to sleep before 3 at night,because of the noise. We had this problem,although we stood there in the middle of the week. The breakfast is poor
Convenient location to city centre,good value for money Generally fine though breakfast was a little basic-would have liked a slightly better selection particularly more fruit
I was conducting the Graz Chamber Orchestra No internet..... No English Channel on the T.V.
Staff was extremely helpful and friendly. One of the best breakfasts we have had during our entire holiday - loved their pancakes!
Convenience of hotel location to city centre, excellent breakfast service with friendly and attentive staff. Receptionists very friendly and helpful. Did not appreciate the barman using his hands to place ice in the glass. The Speisesaal restaurant menu choice was poor which was more akin to a cafe/bistro. No consistency in the volume of alcohol in a 'measure'. Room very good but foam mattresses and soft pillows did not always result in a good nights sleep.
Location No ironing board and quoted €8 to iron a shirt
The location as well as the comfort of the hotel must claim the throne. Nothing in particular save a breakfast price (€15 per person), which one may justifially consider to be a day-light robbery.
Perfect location and the room was very comfortable and quiet. Easy walk into the town. Although the Dining Room had a strong jugendstil feel, and hotel rooms had a slight air of the period, the entrance hall and the more cafe room at the front had no period feel at all and detracted from the hotel's advertised script.
Clean, Large room, Light, Quiet, Good Breakfast, Comfortable Bed
the staff are very friendly. the location is perfect.
Great staff/personal service Slightly limited facilities
This is one of the nicest hotels I have ever stayed in. The location was ideal for our purposes. Within walking distance of all the sites in Graz
politeness of hotel staff; central location in town.
Friendly staff. Easy parking. Room was on a noisy street and it was too hot to keep the window closed
The service was fantastic, breakfast great, room beautiful, really quiet, pillows and linen stunning, little touches that made it great !! - thank you ! great hotel parking, information given to us regarding the town. Couldnt have asked for more ! Only the fact that it was so hot - but there was a fan in the room. Air con would have been good but it was an unusual heat wave !
Excellent breakfast and pleasant environment AC did not function very well but the weather was extremely hot and humid, Parking was charged at Eur 12/night and should be part of the service.
Very kind staff It was an hot day of summer time and there was no conditioned air working and no frigobar
It's central location, helpful staff, clean comfortable rooms Did not have facilities for lunch and dinner
Spacious apartments with air conditioning. Cleanliness of the facilities. I was ill and half-dehydrated during a hot-summer, so it helped to have an air-conditioned place for the recovery. Apartment has a full kitchen. Additional details that were not provided but would help to have were a microwave-oven and a toaster.
friendliness of staff, ease of access, no hassle whatsoever fruit juices served during breakfast were heavily diluted with water
2 single beds instead of 1 queen or king.
Quality of the room (new section of the building). Service
The fruit-juicies at the breakfast, watered, poor.
The hotel has excelent location in the middle of the city, one street from the Mur island. It offers limited park possibility just opposite of the hotel. The breakfast is not corresponding to the hotel price - too small choice.
Spacious room, good breakfast, speedy wi-fi, convenient parking place (in front of the hotel, locked), easy to find, excellent location The hotel charged for air conditioning (!) despite no prior remark in the booking comfirmation regarding pricing
I was not on the list of expected guests an it was difficult to agree the price the booking com provided by booking the hotel. This is smoking hotel, the smoking is allowed also in the reception!
we need a roadside hotel on route from the netherlands via dusseldorf to Brac in Croatia, and Graz was a perfect place to stop with as many driving hours as possible on a very long trip - the place was fantastic in the set up - 2 very seperate bedrooms so the kids had their own (12, 14) and we the parents has our own. very very roomy, clean, great if simple breakfast with the best quality products, clean, easy parking right out font. we stayed one night.
The continental buffet breakfast was excellent There was not any English speaking channels on the satellite TV