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Very well run hotel with excellent staff None
the hotel itsself not in Gstaad
A Hotel we know and can recommend with friendly staff and many ammenities
excellent welcome and service in the hotel. very good all round for a relaxing and healthy break. TV in room in a cupboard that cannot be seen from the bed!!
pools very old fashioned
comfortable, stylish and luxurious. room was hot no airconditioning
Everything. It was March, 8 and we asked the concierge to deliver flowers and he was able to do it in the early morning. Breakfast is very good. Hotel is renoovated and very clean.
Location, staff, service, cleanleniss.
the shower is not good
lovely hotel, great spa and pool, all minbar beverages included in room - nice touch, it is expesnive but expected value for money for the cost, breakfast should have been better, more 4 star vs 5 star
Everything was fantastic, the reception, the welcome drink,the piscine, the room itself, the breakfast,etc.
Fabulous service from all departments. The hotel is immaculate and extremely comfortable.Worth every franc. Nothing
Excellent staff service, luxurious rooms and a great location. Saunas in the spa were excellent. Went to the Spa and was given a list of treatments to look through and select. Surprisingly when we tried to book a treatment we were told there was nothing available! Dissapointing when you are booking a spa break. Agree we should have perhaps booked treatments before we went however, we would have assumed there to have been some treatments available.
courtesy of staff atention to details helpfulness defective shower head in room 201
Lovely & luxurious hotel set in a beautiful garden full of lavender. The staff couldn't have been nicer or more professional . The piano bar man David was most entertaining and nice. The infinity pool with the view of the mountains and spa with all the different steam baths were wonderful and relaxing as were the treatments they offer. Was an excellent stay.
Friendly and relaxing atmosphere
Staff at the reception more than very helpfull (Barbara), nice driver. Large room with a fantastic balcony and view poor kitchen and poor service in the restaurant. Restaurants in Gstaad give better value for money. Breakfast ok
Good location, quite Had to pay for internet access, it should be free
Great rooms, excellent service; fabulous meals in the hotel restaurant. WiFi was not free.
the service and cleanliness the price of the laundry
Very friendly hotel with great staff. The owner came to see us at breakfast and was very helpful.
The environment - mountains, countryside, cows! The bed was not very comfortable.
spacious room and quietness, quality of breakfasts
Atmosphere, cleanliness, confort and location. Staff is the best. I find the restaurant good but not in line with the hotel. I mean staff excellent but it is not a gourmet restaurant. It is a typical grand hotel restaurant and in my opinion they need at least another restaurant smaller and michelin stars food.
Impeccable hotel staff and facilities and although expensive the experience was worth it Nothing
It was worth to stay at the hotel, the view from the hotel is amazing, hotel is clean, service is perfect and the staff is very freindly. The spa and gym area are excellent. According to hotel standards, bed's mattress can be better.
Hammam and spa itself was great.The food was also good. 1) Despite the fact that it is in Switzerland, tips were expected for every service and I was not used to this. When I travel in developing countries, I always give one dollar note, and giving a coin as tips for me was rather embarrassing but in Switzerland, note starts only with 10chf. I felt lots of pressures from hotel staff about this, and this made my stay rather uncomfortable. Probably it could have been better had I known from the beginning and planned as such. 2) Hand treatment and manicure was awfully expensive. I get more than twice in terms of both quality and quantity in half the price in Geneva.
The attitude of your employees was most pleasing
Room was of a good size, clean and comfortable. Hotel staff were very pleasant and helpful. Liked the welcome drink in reception. No
clean and comfortable room. very friendly staff both at reception and in the restaurant. the food was very good and tasty.
Staff was really really nice, not the "sometime fake swiss nice" buy real nice. room was big and beds were very comfort, food was amazing during the entire stay. We visited in switzerland and across europe many times and this is one of the top hotels we've stayed in. We will definitly come back to gstaaderhof in the near future. recommended+ :-)
The view from our bedroom/balkony, friendly relaxed atmosphere, nice evening meal, cleanliness and comfort. No complaints
the room was very comfortable and spacious. also very beautiful.clean and well designed.the surroundings/views were spectacular!!!
The Homemade Lasagna in the restaurant was out of this world
The staff was excellent as well as the facilities - highly recommend!
very large room, bathroom squeaky clean,very good location, friendly and effective service overall, excellent meals in this price category
A most charming hotel, very well run, exceptionally clean and tremendous attention to detail with very helpful and friendly staff.I would highly recommend this hotel. Despite being winter and bieng cold, the heating at times in the bedrooms was almost oppressive. It may also be a little bit far from the town centre.
We stayed with three friends and had a wonderful weekend. Everything was perfect and the staff are very kind, nice and very efficient.
Lovely small intimate hotel with fabulous views over Gstaad and Saanen. Restaurant was top quality with wonderful wines and the staff were all very pleasant and really helpful. Not cheap by uk standards but I would always stay here again when visiting Gstaad. Not the fault of the hotel but there was a building site a few hundred metres away which made constant noise from 0730 to 1800. It ws not deafening at all but ever present and the cranes spoilt the view. A temporary problem but one to be prepared for.
The concierge and stuff were extremely courteous, the room was very bright and spacious with the balcony facing the mountains. The restaurant at the hotel was amazing and the price was justified by the quality of the food. The price of the room was one of the best rates in Gstaad. May be a bit far from the centre of Gstaad, a car is needed. Otherwise one can take a taxi every time which can get quite expensive considering it's 15chf for ride.
Quality of the service is absolutely perfect
The staff at Le Grand Chalet were very accomodating and informative about the hotel and about the area around Gstaad. The room for our family of four was perfect.
Beds and linens are comfortable. Hotel is clean. They let us bring our dog. Food in the restaurant is absolutely horrible - inedible. No bath soap in the room. No shampoo or body wash either. Paper thin towels. Not at all convenient to the town of Leysin
Perfect for gourmet and romantic couples. Wonderful cuisine and service. Double bed is not very good suitable and confortable for two. (it's jumpy.)
The warm welcome of the staff, the room service was quick and efficient, everything was made to ensure comfort of clients
the high quality of services, the beautiness of the place and the charme of the rooms. not at all
Atteniveness The Gourmet Menu - awful!
Very nice hotel with a nice location in the center of Gstaad. Champagne in the breakfast buffet was a nice touch! Little noise from the street, fortunatel not too late.
The hotel is very cozy, center location, staff are very helpful and freindly, rooms are clean and the bathroom is very nice, modern and luxury amenities product is used.
detailes, for example they have bvlgari cosmetics in the bathroom, breakfst is of a high quality no elevator, but there is a person to help with the luggage
Feeling at home
Friendly and courteous reception; relaxed but attentive staff. Superb location and immaculate presentation. Everything in Gstaad is expensive including this hotel
Perfect location, central in Gstaad. Handy to shopping. Great restaurant.
Friendly. Centrally located with exceptionally helpful staff No elevator
Breakfast that was included in the price was very good. Since we were the only customers there were just couple of stuff in the hotel, but still it was nice. Good location in the centre of the village.
Excellently located and fair value for money. Staff always courteous Quiet and relaxing and good for a short break, Nothing to report that was unsatisfactory.
The owner and manager was very kind and helpfull.
The convenient location to the town of Gstaad and to the train station.
Lovely value and location in the center of Gstaad. Better than expected!
The people were amazing, the place was adorable, and the breakfast was delicious! I wish the price had been a bit better...
Excellent location and the room is so spacius is like an appartment with a balcony, we where so impressed that we booked for 1 night and stayed 2.
Nice and convenient hotel- rewceptionist never there though
Great breakfast service, excellent dinning facility, and traditional efficient service overall. none
The balcony and the restaurant as well as the location.
Charming looking hotel and convenient location at the entry of the pedestrian zone; good restaurant. Helpful hotel staff (once they are available). Terrace common with two other rooms (lack of privacy and safety). Even the Booking price seems high compared to the quality of the room (which was supposed to be a superior room).
Very good breakfast. Central position in Gstaad. Traditional decor - wooden walls, chamoix heads, old photographs and family possessions. The staff were efficient, polite and unobtrusive. I should have enjoyed just a little more informality and friendliness as well.
Family service. Great food!
Really nice hotel with very friendly staff. I can recomend it for everybody.
The beakfast was one of the better ones I have had in Switzerland. Great variety..fresh fruits, homemade jelly. Very nice. It was just ok. I won't be back. Its too far from town. Rooms seemed cleaned but very warn and rustic. Staff always answered my questions but made me feel like I was bothering them. I noticed that with other guests also. I just didn't feel clean and relaxed there.
The staff was extremely nice, helpul (we were picked up from the station and back!)
The closeness to the ski lifts It was far from the centre of the town, but the closeness to the slopes far outweighed this as a negative. It is easier to walk to the town that walk a long distance in ski boots.
The staff were extremely nice and they seemed to have given me an upgrade - the room was very comfortable. Some neighboring chalets block the view, but it could just be my room
Good food, very good location if skiing your priority. Very close to 2 lifts, but outside of city life. Rooms can be cleaner. There is a bar at the hotel where all local rednecks are gathering and i can not say that I did like it. Too many kids, and kids were so noisy!
Proximity to the slopes and lift The half board meal was only ordinary
Big room, good restaurant inside no comment
Stora, rena rum nära centrum och skidbacken, bra ordning på hotellet med en ständigt närvarande personal. Nej, bra service för pengarna
Our experience was just what we expected, confortable, quiet.Nice , helpful and corteous staff as well.
nice hotel.. we had pretty good views from our room. Stayed there for two days. It lies on the road through which bus service to Col Du Pillon (Glacier 3000) passes.. And is is also next to a lift (Wispile).. Overall.. a good experience..
Food was good but the restaurant was very stark; no atmosphere. The room was uncomfortably warm and I was unable to adjust the radiator. Single rooms are small and the showers were so small it was only just possible to shower. Larger people would have a big problem!
I thought the room was very confortable and it was indicitive of the swiss mountain style. The view was quite nice as we had a balcony on the front of the hotel.
the single room was very clean but small, though it was all right for one person to stay in. the hotel is located in the very centre of Gstaad, on the main shopping street,just 3 minutes walk form the railway station. decent price. friendly hotel staff. no refrigerator
location in dowtown Gstaad, cleanliness of the room and kindness of the reception staff
Perfect location at center of the Gstaad.
hot air ballooning Better choice of food at breakfast, by paying more if necessary
The hotel is in the best position possible, right in the center of the famous 'promenade' much better than some of the more expensive hotels. The hotel even though only three star, was full of affluent people during Easter period when I was there, among them an English lord and family.
Very convenient, close to train station. Excellent hotel. Definitely worth a second visit.
Very convenient location. Comfortable restaurant. Friendly staff. Breakfast selection a bit limited.
Excellent location - right on the promenade and near the train station.
This hotel is an outstanding 3 star accomodation. The redone interior is charming and the rooms with the bacony overlooking the mountains were comfortable and the bacony certainly made the room because of the view. There was also good closet space. The bathroom was a little tight and the shower stall would not be a little tight for an hefty person. The breakfasts were very good and the staff was personable and helpful. We came to the area to see Gstaad but because of the time that we traveled (November) Gstaad was dead and Schonried was better with the hotels and restaurants open.Very enjoyable stay!
I felt that we got 5 star service at a 3 star hotel. When we arrived we had complimentary tea and delicious cake. Delicious fruit basked available at all times. Turned down bed at night. All in all, I can only recommend this hotel.
Quiet and comfortable rather than flash luxury. Very good kitchen.If you are travelling by train, it is very near station.
Great location. Very nice room. Attentive staff
location, home atmosphere
Free internet in the lobby. Breakfast included to the price and was nice. Friendly staff. Right behind the railway station so was easy to find. It wasn't clear enough on the booking.com that the hotels is not in Gstaad but in Schönried which is about 10min traintrip from Gstaad to Zweisimmen (4 cfh one way).
I just passed one night there. It was ok. Staff people were not friendly at all, rude and dry. It was very expensive for one night but it is Gstaad in high season. Anyway I stayed last year the same weekend and pay just 150 CHF for the same quality Hotel instead of CHF 350 CHF.
many flies(bug), unfriendly staff
Very nice hotel, friendly staff.
The comfort and hospitality were exceptional,it was more like a 4 star hotel without a few extras. No.
Registration desk not especially helpful. Location quite a distance from train. 20 minute walk to town.