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Nice location The wakup call we have ordered never came through.Thank goodness for my innerclock!
Nice design, comfort, good position.
The rooms were clean and beutifully presented , the breakfast was excellent though rather expensive. the cost of the breakfast, lack of tea/coffee facilties. I am desperate for a cup of tea when I wake!
clean room away from noise
The location was very convenient. My room was comfortable, the shower wonderful, and the breakfast very good. In the mornings there was a lot of noise of banging doors which was a bit disturbing. I also think the wifi should be included in all hotels these days. But this is now my preferred hotel in Ludwigsburg.
All excellent Poor bar service / no light snacks on the menu
The restaurant and meeting room facilities were excellent. The same is about food served both during the breakfast and lunch. The trash from the previous occupant was still in the waste basket. The layout of the room was not logical for me.
excellent services & food everything was allright
Friendly staff, uncomplicated. Strong smell of smoke when you walked from the hotel lobby to the elevator. Disgusting, but a minor nuisance.
Business meeting the hotel
The size of the room The buffet was over priced. One morning after the tour bus crowd had finished there was hardly anything left to the buffet and they did not replenish anything for the remaining guests who had yet to eat breakfast. We spent three nights and the mini bar did not get replenished the first day. Both days the wash cloths were missing and the bed linens were not changed the entire time we were there.
Location. Rifght next to a very nice big park. Also great breakfast, and great restaurant for lunch and dinner. Rooms are very spacious. As the hotel is set back from the road, it is also very quiet. The furnishings of the room are modern and new but a bit on the cheap side. Also, the room that we stayed was rather sparsely furnished.
The modern design of the hotel was very good with a wonderful entrance and hotel restaurant. The Christmas decorations where wonderful. The room we where in had no window to see outside. Only two little block openings on the floor. This for a business class room I found disappointing. Bar-lady was not very friendly.
It is in a nice building, originally built for military purposes, now well restored and converted into a hotel.
A very professionally-run business style hotel in a good location, close to the Schloss and its park. An interesting old building well-converted. Very expensive internet.
the location was verry convinient for us
Comfortable and large room, good location in town, easy access and good parking just in front of hotel or next to it. Other services expensive a lot comparing to accommodation price (e.g. breakfast for 16€, restaurant menu 28€). Wireless internet available only after payment 10€/hour - this is incredible! Much less fancy hotels use to have it for free! Too thick pillows and short bed.
balance price/quality : expensive hotel because breakfast is extra, newspaper is extra. Poor menu choice in restaurant.
Overall good quality and convenient location
spacious lobby and restaurant/ good menu charge for internet
The room was nice and clean, very good value for money. I appreciated the free parking. A good place to spend the night. There was an exorbitant price of 16 euros per person for the breakfast and internet access was also extremely expensive. We did not have breakfast there, but at a nearby coffee shop, and paid 10 euros for a nice breakfast for two.
Lack of a lift. My wife finds stairs difficult. Probably my fault for not requesting a Room on the Ground or 1st Floor.
Not far from anything really if you have access to a car. Good breakfast. Clean room, nice view if you get any front side room. The staff did have a very poor english if they even could speak english there wasen't any information on english what-so-ever. If you don't speak german it could be though.
Hotel staff very helpful, speak good English. Easy to find and good base for visiting places.
Everything worked fine, simple but practical, large parking. Good choice if you just a want a bed for the night with no frills.
staff close to main road
Very friendly, clean, good breakfast, good beer
location, breakfast plenty of choice evening meals of good standard and choice.staff very helpful and friendly could have had a out of hours vending m/c for hot and cold drinks
staff were pleasant and i suppose a homely feel because of low amount of bedrooms but certainly not the 8.2 that was marked by also a little out of the way i had a meal on one of the night and it was very nice after travelling for 15 hours was told no more food was being served and the bar shut at 10 pm bearing in mind this was a saturday night so was very disappointing would have picked a different hotel had we known this. also the pillows were filled as though it was filled with fresh air, we are fairly fit 50 year olds with a 16 year old daughter but found the bed far too low ok to sleep but quite difficult to get out in the morning, travelled with a disabled friend who also found this to be difficult. whilst going through the tv channels was very disturbed to find explicit pornagraphic channels spoken in very good english we quickly took it off but the 16 year old daughter was a bit upset and disturbed this channel should be blocked
Big comfy rooms Hard to tell who was staff and who was guests
The hotel was a good location for us on our journey.The family room was a good size.
considering the price ; breakfast really good. - the ventilator in the original room made so much noice that I had to change room (packing up all my cloths etc from 2nd to 6th floor) The other room smelled and I assume was not used for quite some time. I arranged wake up call at 4.45 am but this didnot reach me.. When calling the person at the reception confirmed he could not get through and intended to come upstairs to wake me (?) .
location was close to my meetings there is no air conditioning and i would not recommend the hotel in the summer. winter is ok as there is heat.
good facilities, nice staff internet works only in lobby, little distant from the city center, bu walkable
freindly staff, good chioce of food and breakfast, clean rooms and lobby. in all we had a very pleasant stay and will be staying there again.
The room was clean and the staff spoke english well enough for me to ask questions. The breakfast had plenty of choices, though i didn't eat there every day. I wish the staff had understood the local train system better...they didn't know much about the train that stopped right in front of the hotel.
We had a great week at this Hotel, We were here for a sporting event within the city. The staff were all very friendly. Our son was the only child in the hotel and they all made him very welcome. The room was clean and very comfortable. The breakfast was tasty and staff were quick to help with any requests.
It is nearby the shopping area.
Attentive staff. No Internet in the rooms, so I can't stay there again.
Breakfast is great, staff is friendly, air conditioned If I'd been told up front about the renovations when making the reservations, I would have been more understanding about it. But something about being vibrated out of my bed at 9am when I'd been told they don't even start work until 10 frustrated me. Not to mention the random strangers walking by my sixth floor window on the scaffolding.
The staff were very friendly, efficient and helpful. The car park is convenient and connected to the hotel. The breakfast was not to the high standard I've grown to expect in hotels in Germany - namely the famous german bread rolls whcih seemed to have been baked from frozen instead of fresh from the baker.
The location near the lake and Schloss on one side and hotel and horse stables and riding area is superb. Breakfast was very good. Restaurant adjacent to hetle under same management was excellent the FIRST night. There were spider webs from floor to ceiling in corner by the bed that had obviously been there a long time. Restaurant adjacent to hotel was overly busy the second night (friday) and staff were slow and inefficient. Only received main course after reminding the staff after wait of 60 minutes. No wine offered. Had to wait 30 minutes for a second beer. Should have added staff to help clear tables and take drinks orders?
The hotel was located in beautiful parkland which would make it a lovely holiday setting
Value for money
very friendly staff, nice swimming pool
On our Honeymoon the soundproof walls and the room service.
The long slow breakfast
Breakfast Not having interconnecting rooms
Breakfast is a bit expensive burt simply great, with a large variety of food! The personell there, as every else in the Hotel, is also very willing to help, kind, welcomimg, listening to your needs and never bothering. The nearby Restaurant is also very good, tasteful and elegant
Excellent service, clean, quality, lovely setting, will come back if in the area again
You are not going to sleep in the castle!
Friendly staff, great breakfast buffet, Germanic efficiency.
the beautiful old building and nice common areas
Distinctive, family-run hotel, proud of its Swabian food and culture. Very friendly staff. Excellent location for visiting Heilbronn.
Excellent staff inc restaurant staff No offer of additonal pillows
location and service menu at restaurant had very fish dishes on the evening menu
Excellent location. Good service. Well designed and decorated rooms. Some difficulty finding the access bridge to the hotel on arrival. Could be better explained (in words) on the hotel website.
Great location, facilities new and clean! Internet was not available in my room. No one new why. Since it was a business stay, this was a major inconvenience.
Please write at least 15 words
location of hotel and services could have been a bit more modern
Location, parking space and services I was not able to connect to Internet from my room
Good breakfast and swimming-pool
We were pleasantly surprised by the luxurious accomodations provided at this hotel. It was staffed by an attentive complement that made the experience even richer. Parking on site is availabe, but limited. Breakfast was complete and delicious. Would stay here again without any hesitation.
The staff at the hotel made you feel you were priority one. The rms where quiet, immaculate and pleasant. The town was picturesque. The pool/sauna area was great!
Ver pleasant stay
Staff were friendly and helpful. Free internet is an asset. Room was too warm.
Nothing in special Staff was kind of cold! Not real friendly. Except for one person during breakfirst all other were not really clientfriendly and customer focussed!
the fact that we come from australia it was snowing and the character of the hotel was excellent no tea or coffe facilities
Reception staff very efficient and the room was very spacious and spotlessly clean Bearing in mind I stayed at the hotel in August on a Saturday night, I was disappointed that despite the beautiful weather, the bar was closed and it was not possible even to sit outside in the garden. When I asked to sit outside, one gentleman staff member appeared quite unfriendly. As a result we walked to a place nearby for a drink and ended up having dinner there as well.
Nice decoration and very clean rooms, very quiet- no disturbances and very good sound insulation-, friendly staff, good quality breakfast. Restaurant was closed, so we missed the chance to eat in a Michelin-star restaurant
For a small town on the outskirts of Stuttgart, this hotel is a particularly good find. The rooms are well-furnished, neat and very comfortable. The facilities (such as the pool) are very good. But especially good is the food. There's a Michelin-starred restaurant at the heart of this business.
room and cleaness of the room and bathroom
The rooms are clean and locations are quite and accesible to the city center. Good voor the family short stay We just stayed for a night so no comment..
resturant , positioning.
price of the breakfast were expensive
Perfect hotel for functional stay. All service is correct. Room interieur large and very functional, but nithing to feel "at home"
vicinity to congress venue building in general and location
It was a clean and comfortable room. The breakfast buffet was superb.
Quite kind wellcome of the staff in the reception desk but all the rest cancelled the good impression... It was a very bad experience, a nightmare!! The hotel has a serious problems with soundproofing and it's very noisy because of the railway just next to the hotel (traffic all night long - transport of containers). Hotel is quite clean but also quite old equiped. Very bad impression.
The hotel is close to the highway Munchen - Karlsruhe and is very convenient when travelling from northern europe to southern europe as a one night stayover hotel
the hotel lives upto its well deserved european hotel to stay at, reputation, the ambiance was good and the breakfast was even better. for being an excellent hotel, it unfortunately let it self down by the state of the carpark, which was under a great depth of snow and if it had not been for the kindness of other guests i would still be stuck in even with a shovel and snow chains,
The restaraunt is very good Rooms too small
After asking for an extra pillow it arrived 1 hour later. Informed "Oh sorry forgot" not particularly the best side of the hotel. Ask for a room away from street, noise from there starts at 5.30 am
A comfortable hotel with excellent food. Close to the autobahn. An excellent spot to break a journey back to UK Some road noise.
Excellent menu choice - friendliness of all staff. Just that the first floor corridor appeared to have Cigarette Smoking smell.
We have stayed there before and the comfort is as expected. 3rd bed is a little uncomfortable !!!!!
Great location for travellers as so close to the motorway. Stayed in the new section which was excellent and great staff
The rooms (including bathroom) are so small that one barely can move!
Nice Restaurant. Close to the highway. Free internet connection. No air conditioning and ventilation system in the rooms.
Quiet location, nice food in restaurant. Helpful service staff. My room has a bad odor, which does not go off even after 24 hours. Suggest staff to do more thorough cleaning including air freshners for each room.
Room was very nice. Well situated Couldnt find a menu for the restaurant in the room. Would have been nice to know about the restuarants in the city
Traditional German hotel. Very clean friendly efficient No complaints!
Welcoming, comfortable, friendly and helpful staff None
Comfortable and relaxed atmosphere
The staff was superb; the hotel was clean and accommodating. For the price, the stay was one of the best deals ever. I can't wait to go back.
I have stayed several times at the Hotel Schloss Heinsheim and have never been disappointed. The castle is beautiful, the staff sincerely friendly and welcoming, and the situation relaxing. If you get a chance try out one of their meditation courses, and have dinner in the restaurant- there is a new chef who is excellent.
Excellent Hotel location and ambiance was good
Relaxed and family-owned hotel atmosphere Liquid soap in 4 star hotel?
A peaceful small village atmosphere, quaint old building, echoes of elegance from a former time. Excellent breakfast. We should have been advised that the restaurant was closed and that the other one in the village was also closed Saturday night. Drive to nearest restaurant was not close. The bed was not very comfortable, although the room was nice.
I loved the management and staff. The food was great. Everything was clean. I want to come back and spend more time there. I did not find any problems though I was only there for a short time.
I thought this hotel was poor value for money with very view plus points.
Hotel was on a lovely piece of property in a cute Neckar River town. It was a bit shabby around the edges (lawn and flowers untended, cracks in the walls, carpet frayed) - but still had a nice aura about it. Our room was large and faced the front courtyard area. We only had their delicious breakfast, so I can't comment on the main restaurant.
Wonderfull old palace and attractive enviroment. Good internet connection. Evening staff was not english speaking (but anyway very kind). The room bath is poor, realized by a pre-fabricated box installed inside the room. The palace is old and very nice, but room wooden floor is too "commercial". The price - due to the bathroom prefabricated, is too high. Furthermore, the air aspirator of the bath is installed inside the shower!!! It's electrical!!!
Very pleasant atmosphere, charming interior, lovely surroundings. Just one complaint: The scrambled eggs at breakfast were cold!
they offer the museum coupon is very nice.
Beautiful hotel in an ideal loation. Staff were very friendly and helpful and spoke good english.
Nice hotel, nice rooms, good breakfast
location close to motorway, spacious room and bathroom, modern facilities, breakfast buffet
Excellent hotel close to Technic museum. Staff helpful. Check out Jupiter Brewery close to hotel
The breakfast was excellent! Rooms were quite simple and location in the middle of nowhere (except the museum). But I still liked it.
The friendliness of the staff and the very nicely appointed room were very important to me. Also, the food served in your restaurant was absolutely excellent.
The food was great. The room was perfect and neat.
We stay one night. It was perfect. Beakfast was very good, also dinner.
Ideal location to the A6 motorway.Very clean and comfortable.The staff spoke english and were helpful.
We did not expect a 1700's hotel building with a thouroughly modern insides, except for no elevator. Nice staff and good meal in their restaurant.
Staff was accommodating when realized we had 4 people in room. Breakfast was light, but decent. Staff friendly. Hotel had a "full house" night we stayed, and reservations did not show we had room booked for 4 (not hotel's fault). Room was crowded for 2 adults, 2 children. Very warm at night; small fan in room did not help much.
Friendly fair welcome, great service from the waiters, good food We got a room at main street side , so noisy and no dark curtains, no secure parking for motorcycles
Very helpful and friendly staff. Very secure. Quiet neighborhood Rooms are across the street from hotel which could be daunting in bad weather.
I don not recommend this Hotel . I don not recommend this Hotel .
Nice room, excellent breakfast and free wireless. Good parking facilities. Very good value for money. Not very central. Car needed to find place for a walk and more than one restaurant. Nearby Heilbronn was a very nice city with all amenities.
This hotel has comfortable accommodation and beds. The food is nicely served and of good quality.
It was there with real people at 1 am.
Easy place. No problems and good service. Free internet.
Comfort, Restaurant inside - good level- Internet hot spot and internet free connession at Reception Dirty and bad-smelling room
Pleasant willing and helpful staff Location is not good relative to the city centre; lack of restaurant facilities on the weekend; sometimes understaffed (at night)
The room was brand new and sparkling clean. Close proximity to the highway. The view from the windows was obscured by the building nearby.
location and service, staff very friendly and helpfull, very good breakfast, internet
Staff excellent and no problem with English ..top marks !! Location was in resident area and not easy to find without the satnav !!! but it was worth it.
staff friendly and helpfull the location was poor for someone on a holiday, better suited to the business people,situated in a industial area 25 min walk to town centre
Exellent staff and good breakfast. Far away from the city center.