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|Distance to city center||4.2 mi|
|Nearest Airport||Tokyo All airports|
|Distance to airport||49.3 mi|
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The staff at the front desk was brilliant , great English and explained everything perfectly
Neighbours are quite miserable when you turn up and try to stop in a parking area to confirm location and unload baggage , pity really to be honest.
Owner tried to make up for the defaults by being friendly.
The owner clearly works with different standards for different clients. Although this was the most expensive hotel we booked during our entire trip to Japan, it was the worst in accomodation and hygiëne. When we asked about dinner or breakfast, we were told that the cook was resting (we stayed for 2 days). We could get breakfast from the shop around the corner... Meanwhile other guests were given breakfasts and dinners in their room. Onsens were dirty and moldy. Carpets were stained. Room smelled horrid and the whole hotel had an 80's feel to it. We stayed in other ryokans that were 100years old, but somehow this felt like it was really from a different age. Price-quality ratio was sub par.
The staff were friendly despite the awkwardness of checking out early.
The futons were barely thicker than a doona blanket, the stairs were so steep, it was loud, really dated with damage, windows had mould and the onsen roof was disgusting and covered in thick green. We could not locate the outside onsen pictured on the booking page. Payment was confusing. In the conditions of the booking, it is stated payment by PayPal required or the booking cancelled. Despite my requests, never got the PayPal details and paid cash when we left. There was no refund for cancelling (as stated when we booked months ago so I was aware it would be required). We actually checked out on the first night but still paid the full price. Granted we didn't ask to pay less, we were pretty embarassed about it all. Property has potential but needs a good overhaul and cleanliness.
Excellent dinner and breakfast.
The room was a little small, so was the onsen. Redeeming point was that you could book the entire onsen for yourself without additional charges so I could use it wit my husband. I expected the staff to come in to lay the futons for us like most other ryokan but we had to do it ourselves.
I went to this property because it had an onset but this facility was very off putting as there was mould and algae growing everywhere in the vicinity. It was unpleasant and felt like a health hazard. The room was shabby, dirty and not properly cleaned. The bathroom facilities were poor. I did not enjoy staying in 5he property at all.
Located in Hakone, Manten no Hoshi is a 3-minute drive from Hakone Hot Springs and 6 minutes from Okada Museum of Art. Featured amenities include multilingual staff and luggage storage. Free self parking is available onsite.
based on 607 reviews
Policies vary by room type and provider.
Most Popular Landmarks
- Miyanoshita Railway Station 0.7 mi
- Hakone Open-Air Museum 1.3 mi
- Ōwakudani 3 mi
- Pola Museum of Art 3.2 mi
- Hakone Shrine 3.5 mi
- Venetian Glass Museum 3.7 mi
|Izu Ōshima||35.4 mi|
|Tokyo Haneda||45.4 mi|