Would you like to save as your currency permanently or for this visit only?
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
My husband and I enjoyed our stay. Room very clean and comfortable, breakfast was wonderful. Staff helpful.
Efficient staff, all expected amentities available and excellent food options available! Nothing
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price. The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night. There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
Pros- I've come to expect a certain level of cleanliness and comfort with Hyatt, and this location didn't disappoint. The bed was extremely comfortable, I slept like a baby. The A/C was great, the room was sufficiently cool when we wanted to sleep, and warmed up quickly once we turned it off. At about 9am there was a very loud group outside our door, the walls are a bit thin and sound travels easily.
table with combs, razors, etc for stranded passengers room by elevator
Free shuttle to and from airport.
Good food Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
Location is great as it situated within the airport complex. This is ideal if you have an overnight stay to catch a flight the following day. They have free shuttle service to the airport terminal. I have stayed several times and am impressed by the cleanliness of the place and the professionalism of the staff. They also validate parking so when you leave in a car you don't have to pay the auto fee for exiting the airport complex. The signage directing you to the hotel location can be a bit confusing.
Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
The gaylord sent me and my 4 yr old granddaughter to the great wolf lodge to swim because their pool was closed and my granddaughter told them all at the reception desk what she was going to do while she was swimming and they felt so bad that they made her 4th birthday perfect. The only thing I did not like was the confusion at check - in because they could not find my reservation.
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
Everything was wonderful
Luxury, comfort,convience,surroundings,shopping,service,views,food, availability,decor,location to city attractions, privacy,local to airport. nothing
I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
the atrium and restaraunts
Not in Sundance Square as advertised
Cleanliness, location, and comfort Concierge staff were good, not great. Hotel was too crowded and loud.
As always our stay was very satisfying. We love this hotel and it's amenities. The staff are excellent and the guest services, pool, bars and restaurants top notch. Though all of this satisfaction does not come for free. We look forward to our next stay in September. If you are a select guest member make sure to book your stay directly with the hotel. If you book through a third party you cannot cancel your reservation or receive credit for your stay.
Everything was great except the valet took forever & they almost had our car lost.
Location is perfect for date night! Sun dance square is next door!
I enjoyed the room service. The spa was so good that I had three services done. I only had trouble because they didn't recieve the booking from bookings.com. They fit me in because they were very nice. I would like to have an appology from booking.com.
Right next to convention center Rooms are sorely in need of renovation. There was a notice in the room saying they were in the process of updating, but I the price paid was not worth what I got considering the age of the room.
The room was nice, clean, and comfortable. Breakfast seemed overpriced.
stayed in 521. rooms show their use and age. large TV in front of dresser mirror; mirror is now useless - get rid of it. bathtub drain needs to be cleaned out - doesn't drain easily. hotel shuttle doesn't take you to cultural district or stockyard area - not very useful. cleaners and rest of staff are friendly. could use a concierge who can give knowledgeable suggestions for restaurants - a handout sheet doesn't quite cut it.
The bed was comfortable, staff was very helpful and it was very clean.
This hotel is next to the Texas Speedway. They had shuttles back and forth to the track. It was great!
The room was as expected. The check-in process took 30 minutes. I was the only person checking in. The front desk told me that a computer back-up was taking place and that I would need to wait 10 or 15 minutes. I asked if there was any alternative and was told "no". The delay extended out to more than 25 minutes. A call was made to someone to help speed up the process, but they never answered. I just stood at the desk the entire time. It was my own choice to plan a schedule that was so packed I would have an abbreviated sleep that night, but waiting that long is unacceptable. If a competing hotel was nearby, I would have left and dealt later with a refund. I will not return.
Hotel was very quiet , relaxing and peaceful. staff was wonderful!! Bed was a bit uncomfortable.
The only thing that was convenient about this hotel is where it's located. Beds uncomfortable, switched rooms, still terrible. First room, our toilet wasn't working.
Pretty much everything in and around the Marriott DFW was impressive,I would diffinetly recommend this location to family and friends. Just wish the rooms had either a mini fridge or microwave....but other than that it was all very nice.
I stayed for the November nascar race. Friendly, very helpful staff. The people make the place feel welcoming. Loved the close proximity to the track. A short 1.5 +\- mile walk or you could take the shuttle service (golf carts) to the track. Faster to walk back after the event due to the amount of guests waiting to take the return carts. Very clean rooms thanks in part to a no smoking policy. The grounds are very well kept. Real nice comfortable atmosphere. I've stayed other Marriott hotels before and have always enjoyed my stay. No mini fridge in the room. They could use more vending and ice machines on all the floors. The choices of food were limited and not always available after/before a certain time. The food I did get was good. Continental breakfast would have been nice. This place does sit out away from everything. This is a good thing if you are golfing or attending an evet at the hotel or at the speedway and don't want to venture out but if you do want to go check things out have a gps device or a good navigator next to you. Texas is BIG. They needed to do a little wasp control. They had nests around the building which made it interesting. Free in room internet is pretty much the standard at most places. This ( like most things) was an extra charge if you wanted it, however it was free if down in the lobby area). Overall, these were minor issues and wouldn't stop me from going back. I do Wish I would have booked direct as the price would have been better than the 3rd party price booking.
The hotel was clean, beautiful and very relaxing. Loved the beautiful well keep grounds around the hotel. Overall my family and I loved it. My kids didn't want to leave! That I booked a double but only got a single room. But was brought a roll out for my other son.
I liked being back from roads. I liked that there were cows you can see in adjacent pasture Pool and hot tub were nice. Paying 15 extra for wifi
The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
I arrived to hotel at 10pm my room was prepaid but they gave it away they sent me clear down the other end of the city I was looking forward to being right there in middle of sundance square to comf walk to various places. They paid for all accommodations but it still was not what I had set up to do.
Water Preasue in the shower very low. TV did not work all the time. Had to pay for Internet.
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
The staff is extremely helpful and efficient
I am a native of Fort Worth and was in town for one night. This hotel is awful. I stay in hotels more than 100 nights per year. The hotel promised a king bed and had none. The insolent woman at the counter did not care. I placed the breakfast menu on the door and no one collected it. This pretentious hotel was once a destination. It is now poorly managed with an insulting staff. Ed Bass deserved better as a centerpiece of Sundance. I will never stay there again and warn others.
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
Everything was great after they finally sent a tech that knew what he was doing to fix the AC! Good hotel, I will give it another try when I'm back in Cowtown !
Staff were 'Texas-friendly' and had helpful tips for the out-of-towner. The hotel is well located in downtown Fort Worth and very easy to use. It is not so much a problem for the FW Hilton rather Fort Worth downtown is quiet on a Sunday and public transport not a strong feature of the city. Visitors should plan for private car use (hire) and parking costs factored in their travel plans.
I thought it was a very cozy hotel. Very good location as we stayed there overnight after going to see Cinderella at Bass Hall. Very nice food options around the area and the accommodations were nice.
Homely environment. Very pleasing staff always there to help you.Meals were served without undue delay.The rooms were clean and tidied every day. None
Historic, yet updated hotel in awesome Downtown location. The price is considerably better than other comparable 4 star downtown hotels. Clean, easy check in, fast valet.
The room smelled like smoke.
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
The location, gym, room, staff, and restaurant. No complaints.
rooms were great-no plane noise as I expected. Bathrooms were large and quite 'stylish:)' I was confused with the actual 'gettting' to the hotel-but once I found it-it was easy to navigate.
The front desk staff was fantastic, the convenience of being at the airport is wonderful, and the view of the runway was spectacular.
Right at the airport. Don't have to leave the terminal to enter the hotel. Beautiful interior; clean, quiet, comfortable room; great gym; nice restaurants; friendly, helpful staff. No Starbucks.
Ease of check in. ProfessionalBlack out shades awesome. Insulated room from airport sound. kids in room next door screeching. Pool area is horrid. No plants or ambience. No coffee pot in room have to call and ask for. No insulation between rooms and I needed to sleep
clean, nice areas, modern the price was too high to be considered a 4 1/2 star especially located in the airport area of DFW, very inconvenient to leave and enter this hotel. I think the price was too high for this property that I paid.
This is not a good hotel for local stays. It is right on the airport and getting on and off the airport is problematic.
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The room was very clean and comfortable.
Continental breakfast wasn't offered.
Location in proximity to where we wanted to go. Staff was friendly. Room service was good. I paid neArly twice the rate of a 3-star to get executive level amenities. We ended up in a normal king room. Not sure if that was a mistake or their definition of executive level.
Friendly staff, I love the tennis courts and want to visit again to use the outdoor pool by the lake. The proximity to shopping is nice and very close to the airport.
Indoor water park is included with your stay. We have been going to the Great Wolf every December for 9 years now. Our three kids have always enjoyed our stay here until this year 2016. Sadly this location is in decline and needing to be running at 110%. Staff very sweet and apologetic, but apologies don't get me my full experience for my dollar. Our room was not ready at 4:00pm check in. It took 2 hours and 23minutes to get our room. The Hotel did not offer anything for this inconvenience, I had to ask. (We we're not the only family who's room was not ready...many others were being told the same thing.The 2nd day 1/2 the water park rides and pools were closed. Disappointed this year. Reconsidering our trip next December. Might start new tradition.
Atmosphere personal service Nothing
Service TV was out dated
This hotel was lovely! It's beautifully decorated and had fabulous beds! Great location.
This guest did not leave comments about this hotel.
It was great overall. Our room service was the only issue. The food was great, but the guy was new and forgot our drinks and the check. Then he came back after we called. Very nice guy, just a rookie mistake.
I really enjoyed the location We were not made aware of the construction going on in the Hotel. The whole floor smelled like paint fumes and it was a bit noisy. Also, the parking situation wasn't clear, Valet was $22 for the night. Either include it in the rate or explain clearly.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room, the service, cleanliness, location No room service late into the night
This guest did not leave comments about this hotel.
The valet and the front desk staff were amazing! Very helpful, courteous and wonderful We had breakfast at the hotel restaurant, and service was awful. We rarely saw our waiter and had to go to the front desk to ask her to find our waiter to get the check.
Accommodations, staff, even breakfast was good While technically downtown you would not want to walk basically need to take cab or shuttle, which was great!
Courtesy of staff, good sized rooms, free shuttle to the city center
The property is clean, well maintained, and well staffed. A shuttle can take you to local attractions. The free breakfast is perfect, and even the coffee is good. I will stay here again.
The location was excellent because you can walk anywhere you want to go in Sundance Square. Staff was excellent. Sent chocolate for my friend's birthday. No hair dryers.
Everything I needed to get to was withing easy walking distance. Room service was fast when a request was made. The Manager's Reception was great and breakfast was fantastic! Not one complaint.
The location of the hotel to the downtown area, within walking distance of shopping, dinning and night life. The only parking available is through the Valey Service which adds a cost to the Hotel Rate. If you do not use the Valey then parking is either on the street which is very limited or a public parking garage that is 4 blocks away.
Nothing we were so disappointed in this hotel. It was dirty. The lock on the outside door was broken. The dead lock on the inside door was broken. the cabinets in the room were broken. We just didn't feel very secure staying there.
Nothing It was creepy, unclean, and just gross. We walked into the room and heard water dropping in the tub filled with water, lights were blinking and going out, Wei didn't even sleep under the covers. AND it was wayyyy over priced.
The lake The rooms need some TLC
Never got to stay Management
Location Grimy looking. Dirty ripped curtains. Dusty
It was clean, but breakfast was bad. There was toast but no butter or jelly. Machines on second floor did not work and there was no elevator where our room was. She said first floor rooms go quickly. I told the clerk I had just got my 60 year old brother out of the hospital and requested 2 beds. She told me I had only paid for one small (double) bed. She said I could have another for $25! I had no choice except to pay.
Staff are friendly and helpful. Rooms are clean and we especially like the full range channels available on television. There aren't any vending machines, so you have to go to the front desk for drinks and things. Or go to the nearest store.
Our son got married in a venue at the stockyard. They rented the John Wayne suit. My daugher-in law needed 6 champagne glasses not only did they provide them they included 2. Bottles of champagne
Best range of breakfast items I've ever seen. Fun area surrounding hotel with nightlife and stuff for family during the day. A bit remote from the rest of the city if that's important to you.
Location movie prices