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Such a warm welcome from the moment we drove up. The staff is very is personable. The hotel decor is lovely our room was so nice and comfy. Very shabby chic. Food was incredible! Great location too! I can't wait to come back!
Wonderful ambience. Very "homey", with a gracious and polite staff. The room was relatively small, with an overhead and noisy air conditioner. The "Velvet Room" at the hotel appeared charming, but despite the fact that the hotel manager recommended going there on a Thursday night, we could not get served there at around 9:50pm because they were "shutting down". Ironically, we had tried to order drinks at the Velvet Room bar 10 minutes earlier, but there were too many people at the bar to get our order in, and by the time we located a table in the bar, which was about 80% occupied, we were told that management had instructed the bartenders to "shut things down". Needless to say, we were miffed that the hotel manager had highlighted the speakeasy as a charming amenity of the hotel at the morning breakfast , only to be shut out from the premises prior to 10:00pm on the very same evening.
Staff was extremely helpful and friendly, decor was lovely and very interesting, very active night life scene with live music in the lobby. It was clear that most of the people at the hotel for the night life were not hotel guests. Location was excellent with many restaurants, shops, and bars within walking distance.
High Tea was the best! Not a thing
This hotel is ADORABLE! So much charm! Nothing!
I've stayed at this location numerious times and would stay again, overall I had a wonderful time, except for the college kids that tried to tear down the adjoining door after midnight and kept up a lot of noise.
I liked the great service and the comfortable environment. The family felt very at home and it was very clean thank you Double Tree for making our stay a great experience.
The location was good and gave excellent access to all of West LA. Parking is too expensive and the lot gets full early.
We were looking for a property close to the airport, and the DoubleTree in Culver City fits the bill. The property is only about 10-15 minutes from the airport by taxi. It's a nice hotel. Our inbound flight was delayed 4 1/2 hours, so we didn't even get to the hotel until 11:30 p.m. Then, we had to catch the cab back to the airport at 6:30 a.m. It's hard to offer a good evaluation under these circumstances. While this hotel is a moderately good value and close to the airport, it is not served by the airport shuttle system. This means that you're going to pay $40 in taxi fare round trip from, and back to, the airport.
Staff was so great. I was treated so kindly by the desk personnel because we had been having a rough start to our trip. Hostess at breakfast was amazing and so kind.
Booked on kayak last minute for to a missed connection at the airport. We feel we got an excellent value. Service is friendly and room was quiet, clean and comfortable. nothing
Walls are thin so very loud
We had an issue with our ac/heater , and the staff was very accommodating. Helped us immediately and this made the experience valuable.
Our group had several requests, and the front desk was very accommodating.
The front desk staffers were very helpful, the hotel is beautiful and the pool was fun. The parking was ample and the location was great for our trip.
1.) location- walking distance to Westfield Mall, CVS, movie theater. Close to freeway. 2.) free WIFI 3.) comfortable beds 1.) view outside is dumpster of CVS. 2.) noisy AC 3.) not all staff are friendly.
I normally don't do surveys but I have to share the experience at this Courtyard Marriotts. I am very impressed with the hispitality I received from the front desk. Everyone was smiling and cheerful, helpful and pleasant, curious and attentive. I was so comfortable and welcomed. I have not had such an excellent experience in a long time. I will recommend this location to all my friends and family. Not being able to stay longer.
10 minutes from Santa Monica & Venice but much more affordable Facilities seemed very nice, even though we had plans elsewhere so didn't use many of them Bed was comfortable Room was spacious & had mini-refrigerator Housekeeping cleaned the room much better than at most hotels We had an "accessable" room, which I don't remember requesting. This wasn't bad, but I wish there were a few normal height towel bars & hooks, in addition to the low ones. There was a coffee-maker but no tea bags for non-coffee drinkers
Very nice, clean, big rooms.
The shower water temperature was off and we couldn't take a shower without either freezing or getting burned The room was not cleaned in the afternoon (and we didnt put a dont disturb sign on) Also $18 for parking in the hotel you are already paying outrageous amount for is not cool.
My stay included my mother who is a senior citizen. I found the location to be very convenient to my site seeing destinations.
$15 fee for parking for guests staying for the night.
Great staff, spacious room. Bed wasn't great, too soft.
Everything in the hotel was nice. Shower was clogged enough that the water reached our ankles. Unhygienic and disgusting.
Close to airport
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
Room had a stale smell. AC cut off and on all night and was very loud.
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served The shower is so weak and has no presure, that you hardly can take a shower.
The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M
I loved the total glamour that the Bevely Hills exudes. You can literally bump into Academy Award winners - and I did! It is not easy to find off facility parking.
This is a classic location with a classic luxury feel to it. A famous hotel - and you can see why It was disappointing to learn when we arrived that the rate we booked in advance with yourselves had changed and was slightly more expensive. However this did not really spoil our stay.
Location is unsurpassable, very customer focussed. A place to be seen in
Staff are excellent at catering to wishes of guests. Restaurant and bar staff well trained and very organized at lunch and dinner. Staff at front desk are best in class.
The staff and standards were first class from check in to check out None
The staff were above and beyond!!!
The hotel was wonderful in every way. The service was fantastic and all the staff were just lovely. They were so attentive and polite but not 'hovering'. The hotel itself was beautiful and you feel very special whilst staying there. It's quite large but still retains all the privacy you could want. My only regret is that our schedule didn't allow a longer stay to enjoy this wonderful hotel even more.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
the service from the staff the location
Excellent service,excellent hotel staff and very clean. .location also good
I was offered a deal through booking.com but by the time it was time to pay, the offer was ignored and i ended up having to pay the tripple of the price i gad from tge biginnug. A clear scam and disregard to their costumers, watch out for this place!!!
I highly recommend this hotel. The staff are excellent. A good location for exploring LA - Universal Studios, Santa Monica, Malibu and Hollywood.
Just perfect , one of the best hotel in the world , the service is wonderdul.
The hotel was clean, the service was crisp and friendly, and the style was open and airy.
Everyone was wonderful. The rooms were clean and everything was well organized.
Great staff, location, rooms, bath products, bathroom, all of it. Fab. Love it.
Easy check-in/check-out. The bathroom, especially the sink area was too small.
We enjoyed how knowledgeable the person working the front desk was about the stay. We enjoyed that they had free internet and affordable parking ($12 - with unlimited entries). The hotel was very nice and kept together well and in a nice neighborhood. Within walking distance there is a beautiful mall with nice restaurant choices and shopping opportunities. There is a gas station next door and it is a straight shot (less than 15 minutes) to the airport. There was very little to complain about at this hotel. We were hoping for an included continental breakfast but it seems many places in LA didn't have that. The rooms were slightly small but still lovely and good for sleeping which is all we wanted it for anyway. (It should be noted that it still had a mini-fridge/coffee pot, lounge chair, desk, and TV). The walls are a little thin but we always take earplugs to hotels anyway because you never know what to expect.
The check in and out was quick. The staff was polite and helpful. The hotel is shabby. The carpet in the room was old and worn and the look of the room was tired. The bed was comfortable. There was an annoying low buzz sound all night coming from a corner of the room. Every time I used the sink the drain stunk.
The staff was nice and helpful despite a nightmare experience . I found a bedbug in my bed and it was a total nightmare. I would never stay here again and would warn everyone to avoid this place. I didn't sleep at all and had to clean all my luggage and launder all my clothes before returning home. Stay away!
Room 505 smelled of vomit and bed was lopsided, old and uncomfortable. was switched to 305 which was much better and was given free breakfast which we never used overall a notch below nearby courtyard marriott
Everything was great except I feel it was a little over priced by 25%. The price was a little high
The king-size bed was very comfy and warm. The hotel does not stock any tampons or pads? It seems like this would be a necessary courtesy item. For the price, it would also be nice to have had complimentary breakfast, as I've had this at hotels that were not as expensive.
Staff was friendly, courteous, helpful and did everything they could to make my stay comfortable. My room was upgraded after initial inconvenience of being sent to a room that was not made up. I didn't have hot water the first day, but that was fixed. Frig is big. I was given complimentary breakfasts for my inconvenience. Breakfast was okay, lots of carbs (bread, toast, pastries), fresh fruit minimal and not that fresh. Omlettes and cooked food was good, and I was immediately brought orange juice and coffee/tea.
Sheraton brand did not ensure a quality experience. Have stayed in other Sheraton's that maintain high quality I've come to expect. No food service available after 10pm. Security gate to parking lot prevented me from being dropped off and picked up at front door. Can hear noise from hallway /neighboring rooms because of thin walls. Felt like I was in an inexpensive hotel for spring breakers. Much better options available in the surrounding area at competitive prices. Definately will NOT recommend or stay there in the future.
Place was clean. Plenty of towels and hand cloths provided. They left a coffee maker with coffee Beans but I couldn't make it because there was no coffee filter. There was plenty of trash cans which was good but no trash bags in any of them. Also they decided to wake us up at 8am just to ask us when we were checking out. Why couldn't they come knock at 11 when that's the check out time.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
We loved the view, facilities, great beds and location of the hotel. No complaints.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
its close to amenities and it is quiet although i was looking at a driveway from my window.It was comfortable. my stay was too short to tell.
the conscierge service was superb. James was the one who helped us and worked out great deals for us.
Quality rooms. Comfortable bed. Hotel car park too expensive alongside room expense. No mention of complimentary coffee by reception, room service - not mentioned in the guest information pack supplied within the room.
the atmosphere was excellent, they had two events while we were there and very expensive cars and lots of fancy people, we did not get the deluxe king room the first night although it was booked the food was too expensive, the treats in the room were too expensive, chips would be five dollars and a sandwich 24, we did not know parking was 25 a day and valet parking 36 dollars a day, the first day we were given double bed instead of a king and when i complaint they said that the reservation does not guarantee what we get, they were full and did not have a king bed, the next day they had the king bed so we moved and the room was much nicer, had a balcony and great view, the view room was smaller and no view, no balcony
Great Location, short walk to Rodeo Drive etc, friendly relaxed staff. The room was very basic and quite cramped. It wasn't clean, there was dust on all the surfaces and we were right on the main drive into the Hotel so it was quite noisy - avoid the "oasis" wing if possible. There was a lot of noise in from the corridors as well with noisy guests. I complained about this when I checked out, but the receptionist wasn't interested in doing anything about it. Overall it was really bad value for money.
The convenience of being close to everything, great location! Also the staff was excellent (not so much the valley parking staff) the rest was a great experience I will stay again.
I liked the atmosphere, the cleanliness, the pool, spa, lobby, just everything and it is centally located. We love this hotel, so clean and pleasent. Parking was expensive.
the accommodation is terrible, short of staff, everything is so expensive, I'm expecting five star accommodation, instead I'm getting a terrible room with nothing to offer, I wouldn't recommend to any friend of mine.
Location was one of the advantages that the hotel has and the room was clean parking fees are not realastic at all !!
We spent few days in this Hotel & we really liked it. It was very quiet, comfortable, very nice & spacious room, good restaurant, very nice staff, good position to go to the main places, good prices.Gay friendly. Hellen & Lorenz
Location. Small bathroom. Small pool. Expensive parking.
The staff was really friendly and helpful. The room was spacious and clean. I had a nice morning relaxing by the pool on the roof. There is no place for self parking, the streets all require a permit to park between 7pm and 7am, and the valet is $40 a night.
that everyone had a smile on their face
Overall great experience. When you reserve, be sure to include their price to park ($40/night for us) when deciding if it's a good rate, there is no street parking. We had one grumpy restaurant employee who didn't want to send dishes etc.to our room because us eating our own food cost them business(he did send everything we requested). The front desk asked us if we got what we wanted and we told them we did but with a grumpy attitude. When we got back that evening, an apology card with a bread and cheese plate and bottle of wine were waiting in our room. That's the kind of service you can expect. $40/night for parking is high (community lots for retail space we're $24 for a day of parking). Definitely taking advantage of a kept audience. Otherwise, it's a good hotel with generally great service.
Everything was great! I can write a lot of about this hotel and it would be only good. The hotel was an amazingly positive surprise for me. The room and the bathroom were very, very nice. And the pool on the rooftop… From there you see the Hollywood Hills, the huge LA and the skyscrapers of Downtown. We took breakfast on the roof every morning and while my wife was on the pool I worked on my Laptop (WiFi). The place is perfect for me!
size of the room Facet was broken and not fixed. Air conditioning did not cool back of room.
Location, clean Old fashion, so different than what u see in photos. Bad smell at hotel lobby and tmroons, elevators are so old and slow, pool so small and empty . Doesn't worth more than 150$ per night. I paid 280$ and on this price I could go to crown plaza Beverly hills or Marriott residence in , much better and nicer hotel!!!
Location was great staff was wonderful. Walking distance to Sunset and San Vecentie. Nice suite, rooftop pool had a great view.. No self parking. Street parking by permit overnight. Valet $38 per night. This being said I still would have chosen this hotel. Just would have appreciated this information when I was deciding
The hotel has a great location and very friendly staff. At night, the area is very calm and safe, although it is close to all major attractions and only a few steps from public transportation (Metro). I will definitely book Le Montrose again for my next stay in la!!!
Only there 1 night but loved it, particularly the under stated designer decor. Excellent breakfast.
It was not like the pictures online. The place is old, has a weird smell and has window air condition units. I could have stayed at a nicer hotel for the price.
The staff is very nice and the balcony in the room was a nice touch. Very inflexible, no option for late checkout or even a cup of coffee on the roof... forget complmentary coffee The bathroom was pretty run down, there were stickers on the ceiling and they didn't even provide bodywash! There was only ONE waitress at the cocktail bar on the roof. It took forever to get a menu and then even more time to place my order. I had one drink and just said "forget it." I've stayed at their hotels in NYC in the past and was blown away by the amazing experience I had there, here I wasn't For the price, I can't say I'd stay at this location again.
The location was great the rooms were very nice
Pool area / decor / location / staff Bed/mattress
Room service was great. Valet was poor. No iron or ironing board in the room. Elevators took forever, but there didn't seem to be a ton of people in the hotel.
Really helpful at front desk, Amazing location, comfortable rooms.
Nice design, excellent staff. everything was fine
Cool roof-top pool setup Drinks way too expensive in the bar
Loved the rooftop bar-fun spot...
Comfortable bed, great food, great rooftop bar/pool, great location. Not enough light in the bathroom, split my head open on towel rack in shower. It's terribly placed....as you look down to step into the shower and lean in....it's right there! Who designed that? And it had pointed corners on it....? Not very thoughtful....
Good location, bus available to Santa Monica, staff friendly especially Melissa
Swimming pool, good location, friendly & helpful stuff, very good restaurant.
The hotel was clean, the staff was friendly, the facilities were great, the roof deck was nice and the location was ideal.
Nothing Everyone is rude
We liked that it was a small boutique hotel & right in the heart of Rodeo. They didnt have a concierge as such just reception staff & when I asked some directions they girl had absolutely no idea
Location and accessibility to Hollywood, Wilshire Blvd and various areas of West Central LA Renovations on neighbouring premises was noisy and hotel double glazing was not effective
The staff were extemly pleasant.Hotel rooms were great Position of hotel superb.Would highley reccomend.
All the staff was very friendly and helpfull Great location The dinning room is too small and the food not very good.
hotel's location is wonderful and to some extent was quiet, staff very friendly and most helpful I faced a problem during my stay, the luck of my room it’s not working for two days and waited in the corridor for 3 hours
the location is great and it is located in a,quiet area for central beverly hills,one would expect a 'posher' decoration.the rooms were a touch 'tired',the hall carpets greyish with age and the check in was grubby and the walls behind dirty. the definition of double beds in usa needs to be redefined. with the average size of an american bod,i challenge two 'average americans' to sleep in one 'double'
I liked being right on rodeo dr That fact that they are charging present day prices but have updated anything since the 60's this is not four diamond worthy.
Location, cleanliness,staff No
Location is great
location was great! food and drinks at happy hour were great! room small and cramped, hotel needs remodel
it wasnt one of my best vacations/although the room was big there wasw no view,the smell of the room was always the smell coming from the kitchen the lobby was small and no seating area,the rooms clustophobic
The room was really nice Well satisfied
Everything!!! Parking charge.
The hotel is right off the freeway, and the location is amazing. There is a gas station adjacent to the hotel, which was great because we just walked right over to buy some waters.
Nice decor and great location Charge for parking which is ridiculous. Girl who checked me in was a bit rude
Clean, and luxurious feel. Easy access, and only minutes from Manhattan Beach. Restaurant was mediocre.
Clean, spacious, nice amenities. Close to freeway and airport. Lack of nearby attractions. Far from downtown and other tourist areas/attractions.
Huge rooms deigned and furnished lavishly. A bit too far from any touristy attractions. Not a walking hotel b
It was a peaceful getaway for me and my wife. Very enjoyable and relaxing. Room service was magnificent.
The look of the hotel is very cool. The rooms were spacious and clean with a nice bathroom area.
All Pay for parking my car
The room was ready and clean! The staff were friendly and attentive. We were only there overnight but it was very nice, quiet enough and clean (which to me is the most important feature)! Nothing, it was all good
Location and good price Front desk staff / accounting staff are incompetent They double charged for the room and then didn't seem to think it was a big deal. I'm sure it will get refunded sooner or later but just a hassle. First and last Ayres hotel stay
Really cool hipster vibe Staff amazing friendly efficient made me feel very comfortable
Rooftop pool can't be beat, nice rooms, awesome staff, great location. Great time! Switched rooms because we had a room next to the elevator, where you can hear the elevator swooshing up and down all day & night. They were great about switching rooms and now we know to request not to have a room ending in "01" on our next visit.
Liked the lobby, free water and snacks. Great sunset view. Rooms were outdated and looked used... not fresh. So much potential.
Service was great and easy. Tablet and iPhone app available to make requesting things a breeze. Rooms are small. Elevator is slow. Stairsway potentially unsafe for older people and children, having narrow steep steps.
The hotel itself was very alluring. The dark theme made me feel at home. I like the fact it was a renovated apartment building. The finishes and fixtures were very modern. Great and friendly staff The IPad room service needs to be modified. We tried to order breakfast, and after 45 mins of not receiving it, we went downstairs to find out where the order was, and they had only "now" put it in. They could have better coffee machines. I personally do not like drinking espresso in the morning over a cup of coffee.
Great staff, great food, great rooms. Very clean. Nothing, great stay!
Over all the whole package. Not one thing.
location slow elevator
Great location, modern look, friendly and helpful staff. Heating/cooling fan made noise, water leaked outside the shower.