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Very clean place, loved the complimentary breakfast and other complimentary amenities. My friend and I had a hard time connecting to the wifi, but we didn't care about it too much to figure it out.
Quiet, comfortable beds, spacious rooms. There was blood on my comforter, it took 45 minutes for the staff to bring a clean one.
It was very easy to book. I ended up having to book two separate nights at the last minute. The staff was friendly and the breakfast was satisfactory. The rooms were comfortable. The elevator was a little rickety.
Convenient location, professional staff, breakfast included with stay Rooms smelled of lingering cleansers of faint floral notes. I would rather like the smell of bleach or pine or citrus vs. Cheap fliral scent.
The rooms were nice, staff was friendly, beds were comfortable, location was easy to find. The breakfast is a bit chaotic. They need a bigger space for that. But the food was good!
Front desk staff was not helpful at all. I had wanted a much quieter room due to another room being worked on. Too noisy ! Will not visit or recommend this particular best western . I have stayed at a best western in Brooklyn New York and they were way more helpful.
Value for money. Clean, comfortable room. Benchmark of a $99 hotel. Free parking, free FAST wifi, great helpful staff--which are apparently hard to find these days. They put the best in Best Western. Nuff said. Breakfast was just ok, but the best among comparable hotels.
Asked for a quiet room, he put me in a corner on the top floor. Convenient location. Desk chair not very comfortable if you need to work for a while. Had to clean lime deposits out of shower head so it didn't feel like aquatic laser needles.
Room was clean and just what I needed for the weekend.
Friendly staff, easy check in/check out. Rooms clean and well appointed. Good location, close to airport and other services. A little noisy, but only because youth football teams staying there at time of our stay.
Loved the heated pool and made to order breakfast!! Nice location, all staff was friendly. Definitely recommend it
The staffs were really nice, good breakfast and nice swimming pool! The breakfast room was over crowded and the sink in our room was a bit stinky
The size of the room was great, the location was easily accessible to the freeway, the complimentary breakfast was gteat, the cocktail hour was nice just maybe needed a better selection of alchohol. The public area could have been cleaner, room service trays would stay in the hallways all day, the elevators were in desperate need of vacuuming. The front desk staff could have been more friendly, upbeat, and helpful. We had a small issue the night before check out, my car battery died. I figured security could give up a jump in the morning ingredients when we checked out. Upon check out I asked if they could and the front desk agent saI'd no, we asked why and the answer was simply we can't. She suggested maybe we ask the valet, so we did and he said no. They had their shuttle vehicle, a big SUV, just sitting up front, I asked if they could use that, the answer was still no. Unfortunately they seemed to be okay with us being stranded in their parking lot. They were zero help, along with the fact they just didn't care.
Quick check in. Very clean room.Close to all our activities. 12 min to Disneyland,17 min to Laguna Beach. 5 min to Airport. Very good parking. Well lit grounds. Overall Great stay. Staff seemed very neutral.
Coctail hour and made to order breakfast was a great way to start and end the day The climate control for the room is based on the season and weather. It didnt get cold enough for my liking. No real complaint though
A truly good hot breakfast. The maids didn't clean/tidy our room for the second nights stay. Also, the pillows are awful. The front desk offered a foam pillow, but it was never delivered! One of the two TVs didn't work correctly and maintenance guy said other rooms were problematic too. The wifi was slow most of the time. Lastly, having to pay $15 per night for parking is ridiculous. I did however get that waived because of all the mentioned room issues.
Friendliness of staff , very comfortable and the hospitality wa above and beyond. $15 per night parking
The suites are spacious and lovely; the breakfasts and happy hours, a wonderful feature. The heating/ac system is inadequate: although it was chilly at night, the system was not set to provide heat. The staff provided a space heater, but... not what I'd expect from a fine hotel.
Good breakfast The Front Office Director is the worst ever, exactly the one who was Duty Manager on 5/23/2015. He is mean to the guests and does everything he can to NOT help them. I would have rated this hotel as average if it was not of this individual who ruined my day with my family.
mediocre breakfast however great made to order omelets. All come with your stay which is worth the hotel in itself.
No hassle got what I paid for
The restaurant was severly understaffed both at dinner and at breakfast the following morning
Location to airport and comfort of the room. Parking fee for self park was $18.00
Beatrice at the front desk was so much help, she directed us to all the coolest places to go. She made our stay amazing!
Good location, very nicely decorated. Employees were all very nice and helpful. Rooms had everything needed. Nice beds. parking was 20.00 valet daily or 18.00 self park.
The rooms were absolutely beatiful and very clean. The staff was kind and helpful and very knowledgeable about the area. The hotel ist self was just beautiful and very well located. There was only one elevator for five floors or guest's, which was not very conducive to getting anywhere fast.
Location and luxury I did not like that we had to pay $18 for parking per day. Also how can breakfast not be included in our room for $100. I might as well have stayed at a 75 dollar hotel with free breakfast and parking!
Clean and modern amenities, great location. Complimentary cookies and coffee are always a plus. The staff was very friendly and helpful. Parking garage was a continual problem. Room keys did not function as intended to get in/out of garage gate, even after getting 3 different sets of room keys. Also, not enough parking spaces.
The staff was always warm and welcoming. Cookies were delicious, hotel exceeded my expectations. Rooms were ridiculously clean. Pool was nice! $18/night for parking! Just know this ahead of time so you aren't surprised like I was haha :) Also, no fans in the restroom which is weird but we managed.
All the staff made you feel at home . The entire operation was very well run and the upkeep was fantastic so there really isn't a negative in my opinion .
They had a room at an excellent price. We were stranded by Frontier Air with no options and had to extend our stay in So Cal. Quickly went to web and found this. I had stayed here before for work and found it a good value.
The guys at the front desk have a back for hospitality and I loved the jokes!! The over all appearance is charming and welcoming. The room is well designed and comfortable. The price was extremely fair for the amazing value this hotel offers. I would gladly stay here again. Also I'd recommend it to anyone that inquiries about local hotels... The charge for parking... But I get it!
We always like staying at Hilton Anaheim when we come to Disneyland. It is close enough to the shuttle parking lot that we can just walk there, saving us money we would have spent on parking. It also helps when some of us want to stay at the park longer. Those who need a break can return to the hotel to rest. The Hilton has a Starbucks and a food court. It also has a restaurant and bar. The service is great too. The room was clean and spacious. So glad there is a fridge. There was a long line at Starbucks in the morning. I guess we all wanted coffee at the same time.
Location was good Everything else sucked .
the place was clean and very well taken care of. good location. nice rooms, except for (see what i didn't like) i was woken up at 9:00a.m. by some sort of knocking maybe caused by expanding joints or metal or possibly construction occuring in an adjacent rooom. i was in the quient wing so the knocking made it more irritating. it went on from 9:00a.m. for at least two hours. i had arrived early that morning like 1:00a.m. and hope to sleep to about 11:00a.m. but with the knocking that wasn't happening. i had to get up and get ready and leave to avoid the annoyance all together. there are many factors/expectation one has when staying at a hotel. with this particular stay i was hoping for a long and good night's sleep. the hotel failed in that respect. that was the most important aspect of that stay given my arrival time and need of a solid rest before a long drive home. disappointing!
Clean very well maintained lobby/bar/restaurant. Staff was friendly and helpful. Bedding was clean and cozy. Location was good. Shower was horrible. The water was either hot hot or cold cold. U could not get warm water no matter what time of day (morning, late morning or late at night). The ceiling in the shower had peeling paint and drywall (leaving a hole in the ceiling) Room was in need of some updating. Restaurant was way over priced. $16 a day for parking
Room was clean and comfortable. Easy walk to theme parks. Ticket purchase convenience Parking fee is high and availability is terrible when there's a convention center event. Our room was a *mile* from the hotel lobby
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
interior was nice when we came inside the room They only clean our bathroom one day for a 2 stay day
Excellent fast check out system Check in system a little slow
The only pros to this location are the location and the beds. I have never received such poor customer service at a 4 star hotel. My husband and I called around noon day of our reservation to confirm that we wouldn't lose our room and were reserved for a king size bed, we provided our confirmation # and were reassured that our 7pm estimated arrival wouldn't affect anything. Turns out that was a miscommunication. After being placed in a double room directly across from the elevators, we returned to the front desk to rectify the situation. The employee whom helped us was completely lacking in compassion, barely looked at us, and treated us as if our requests were a bother to her. After being told they were fully booked, we then asked that we at least be placed in a quieter area. The 2nd room was directly across from the ice machine and had a rattling AC vent. We then returned down to the front desk, because if you try to call your phone call goes unanswered, and asked to speak to a manager in order to explain our frustrations. He also was not accommodating and treated us unkindly, in fact he harshly told us that that is "what we get" for booking through a third party site. Finally after his departure, the poor employee whom received us that 3rd time, expressed her surprise that he didn't help us and chose to rectify the situation herself placing us in another king size bed room at the end of a hallway. (She had noticed the amount of times we had returned to the front desk). There is no excuse for the miscommunication and levels of customer service we received from this establishment.
The way the lobby looked was nice. My boyfriend and I came to the Hilton in Anaheim and stayed for two nights to celebrate his birthday. We have stayed at many hotels around this area because we like to go to Disneyland, and this was by far the WORST hotel I have stayed at, Mediocre looking room, lazy house keepers and horrible service. Also had to keep the a/c running at 65 degrees because if we didn't, our "non-smoking" room will begin to smell like cigarettes. Maybe it was the room next to us that smoked cigs in their room but it was very strong in ours. Upon entering the room, the tv wasn't working, had to call the front desk to send someone up to fix it, said he'd be there in 10-15 min...he shows up almost two hours later. It would've been nice to know he'd be there in 2 hours NOT 15 min. The next morning we leave our room go to breakfast at 7 am expecting that our room will be stocked with new towels and have our bed made...we come back at 4 pm and our room has NOT been replenished no one has came in to clean anything! I call the front desk and he tells me house keeping will be there in 10-15min. 20 min later nothing...I call back and tell them that I just need some towels and finally after waiting 45 min and calling twice I got my 2 towels. The showers were terrible. For starters the shower curtain kept wanting to stick to my legs and I had to place the curtain outside of the tub to prevent that, causing water to spill on the floor but at that point I was already annoyed by this curtain! Then the water took forever to warm up, and it was either SCORCHING HOT or ICE COLD for water temperature. Overall my stay was just very very disappointing. I was expecting more from a Hilton and my boyfriend wasn't happy with it either. I have never been so pissed off to the point where I'd want to write a review like this but this place is really NOT worth the amount of money you'd have to spend. (Btw they try to charge you $5 for a ride to the park when you could just walk right across the street to the Disney shuttles for free lol). I feel that I must emphasize that this place doesn't care about its guests, they just want your money. I'll come back to Anaheim and its other wonderful hotels, but I definitely won't be staying here.
Very helpful and friendly staff, specially Mike from security or lost and found. He went above and beyond to help me. so He deserves a very nice paycheck rise. THANK YOU.
Huge parking fee! Whatever rate you see, add $16 to it before you decide. There are other options in 1~2miles with better value and free parking. Moreover, Hilton has no breakfast, while others do.
Shuttle to the park, friendly staff, big room, nice pool Shower drain slightly clogged, tv remote needed battery, overpriced restaurant
Very nice and spacious rooms. Hotel is very pretty and has a nice layout. Every staff member I came in contact with was very nice, informative, and accommodating. Kids and parents next to us were arguing and screaming for 2 hours. Walls seemed very thin or they were extremely loud.
People nice and helpful, room was very clean and comfortable, and the shuttle made it easy to come and go to parks. Would love to stay there again and stay longer Parking fee surprised me but not a big deal
The hotel was perfect... check in was fast... the beds and pillows were amazingly comfortable.. the rooms were very clean... my husband and I stayed behind while my mother and daughter went back to Disneyland and the shuttle took them and picked them up right at midnight... I am very satisfied with our stay... the hotel is only a block north of the park at a super close and great location!
It was quiet. Clean. Swimming pool and spa were great. Staff was friendly. The grounds were beautiful, fish pond, lots of secluded area to hang out in. No MICROWAVE in the room, shower had no water pressure, tub drained real slow.
Very nice hotel with an excellent garden. Conveniently located near Disney. We could watch the fireworks from our hotel room. Our bathroom sink and shower would not drain.
I Was a little put off by some of the negative reviews but we found it to be an excellent place to stay with no problems great room and staff. Room service was fast and of excellent quality and their shuttles were on time and ran quickly and efficiently The only thing that I disliked was the $16 per day charged for parking. As a guest at a hotel I thought that them charging this fee was wrong and disrespectful of the customer that had chosen their hotel over many many other options
I liked the free shuttle. That was great. Bathroom was small, cracked sink, it took forever to get hot water in shower. Called ahead for early check in. Rooms were not ready until after 5 which is well after suggested check in time. I'm still mad about that.
Reasonably close to Disneyland, and the linens were clean. Our "renovated room" had a bizarrely small bathroom, and the door to the garden (we were on the first floor) had such poor insulation that it sounded like the door was open.
As we pulled up my kids said, "are we staying in a castle"? we loved how big the rooms were and how accommodating the hotel was with providing us with a crib so we didn't have I travel with our own.
Proximity to Disneyland -room was dark, dingy and smelled like mildew -noisy. Can hear everyone outside and all times of day/night -breakfast area was so small and extremely packed with people we ended up going next door to a restaurant and paying for breakfast instead
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
Everything was great except the knock at the door at 8:00 a.m. From housekeeping wanting to clean the room. We had arrived very late & some of my group wasn't even awake yet. Then housekeeping proceeded to clean the adjacent rooms so loudly we all ended up getting up & getting ready bevausr it was so loud nobody could rest. If the point was to get us to check out early it worked. We checked out by 9:00 because it was so loud.
no USB port in the room
Room was clean, location was great. Room's a little small.
Clean No complimentary breakfast as indicated on Add; a bit misleading but ok none the less
Very nice rooms, had pool and hot tub, very close to the airport, had free shuttle that worked great to get to the airport. No continental breakfast
Loved the staff and the cleanliness of the shower. This is an up to date hotel and you can't beat the price. If you need more coffee cups or cream and sugar the personnel at the reception desk will be happy to help. Parking lot fills up fast but the valet guy let us park in a spot close to the front.
The rooms were clean and spacious. The hotel staff was polite and efficient. We stayed at this hotel to attend to the final details of my father's funeral. We were charged additional fees daily for parking, even though they had no parking available to us. Their lot is very small and we had to pay to park in a structure for a neighboring business both days. They also added to holds to our card for incidentals and didn't know why.
Cheapest clean hotel I could find. Shower doesn't need but would be nice if was upgraded.
Very clean Parking was $18 for 2 cars
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
The room was amazing! Cozy, yet spacious enough that everyone was comfortable. The breakfast is delicious! Very filling and satisfying.
the staff they are very helpful and cordial special thanks to the manager he is very nice when ask if every thing its ok with the breakfast and with the hotel thank you very much every thing was ok overall
Decent looking, well maintained property overall. Good value for the money as we were able to get a nice room with a seperate living room space with hide-a-bed sofa and additional TV for $99.00 per night. Room also had mini-fridge, microwave and wet bar sink in the living room space. Bed was quite comfortable as well. Location is ok, about 25 minutes from Laguna Beach. Very generous breakfast buffet included each morning until 10:00 as well. Only negative is that the walls/ceilings are a little thin as there was some noise from adjacent rooms. Not too bad in our particular case but might be bothersome if louder teens or college kids, etc. were rooming next door. Overall I would say four out of five stars:).
Full breakfast meal and great staff Not as nice as the pictures showed onlinre
Clean place and great location. No microwave in room and slow (free) wifi.
It was close to area I needed to be in. The rooms were old. It smelled funny. Our shower was not working. It took 10 minutes for the water to warm up from ice cold to luke warm, then while showering it became extremely hot to ice cold every other second. It was frustrating trying to take a shower.
Comfortable and quiet bed Location of my room and elevator. Also, the WiFi was soooo slow. ~150kbit per second and lower for download throughout the facility.
Everything was cleanqnd set perfectly. The room was next to the laundry room so while the washer was on I though there was an earthquake happening
Everyone gave very good service
Staff was very courteous and friendly. Excellent customer service. The location was great. Loved taking the shuttle to Disneyland from the hotel. Hotel is well kept. Loved the lobby - spacious. The Starbucks, gift shop and deli. Even thought we felt self parking was expenses we appreciated that the parking was adjacent to the hotel. Overall we had a wonderful time at the Hyatt Regency Orange County and we look forward to staying there again. The mattress' were not comfortable. The pillows looked worn, pretty flat. Housekeeping didn't leave us enough towels on two days. We got confused when we drove up to the hotel and staff (not sure if they were all Valet staff) came to our car and immediately asked us if self park or valet. and began to pull our bags out of the card. We had no idea what we were going to do without checking in first. That was a bit overwhelming. We felt self parking was too expenses.
Great Hotel. Good Facilities. $28.00 to Park my car was a bit much
The hotel lobby was beautiful and the employees were very nice. We had 3 different groups of family coming in and the person who checked us in gave us top notch service and was able to let us check-into our rooms early. He even let us have free shuttle tickets for everyone for Disneyland. I definitely will be back. With a group of 12 of us it was much easier to have the breakfast buffet at the restaurant in the lobby. it turned out great!
Easy access via shuttle which is convenient. The shuttle/parking should be free for guests... I wouls have given an extra star for the extra value.
I have had a big problem staying there due to the feather pillows. The air system is very dusty with a poor filter. The pillows are full of dust. I had a bad allergic reaction to the dust. The service was very good.
It was clean, convenient for our conference, room was comfortable, staff and service was above expectations. Hotel food/restaurant/bar was good. Also close to other restaurants.
Loved the location, room cleaness, staff was very friendly and bed was confortable. Breakfast buffet was a bit over priced.
The hotel has an amazing staff. The two restaurants are very good and offer really good food unlike most hotel restaurants. We had the one bedroom suite and it was very clean. The hotel has its own shuttle bus going to and from Disney check out is at 1200 am. I paid $170 per night and it was far better than the Fairfield inn by Marriott which is located right across the main entrance to Disney Land. There is a Starbucks inside the hotel!! The prices in the little store of the hotel are somewhat ridiculous but it is a great hotel. Parking is rediculous with $27 per night. One Bus is not enough during peak hours to get guests to park.
The staff was extremely nice and helpful!
Everything was very good overall and with a few minor issues (mostly personal things) they did a very good job with everything. Room was clean, as well as the bathroom. View was super nice and clear from the 16th floor, south tower. Staff in hotel was courteous and fast. Soap in bathroom was used. TV was pure static. No complimentary breakfast. Valet was sort of rude.
The staff was AMAZING there! we loved out stay. The hotel is a bit dated but it was a great value for the deal we got.
This is our 4th stay in Hyatt regency orange county this represent how we are loyal to this hotel we just feel like home
the bathroom didn't seem like they had taken their time to clean it. the bathroom sink handled were dirty. we got serviced but they still didn't clean the bathroom.
I thought the room was very comfortable and clean. The staff was friendly . The closet door would not close, and the toilet was acting up but overall I had a good stay.
The staff was spectacular and accommodating. The room was super clean. We left a little late in there morning on one of our travel days and the cleaning staff still refreshed our room. The value was great, we probably would have paid a little more for a double queen but I'm not sure they were available as this is my first time booking this hotel and honestly i didn't ask
After paying online for the room, calling to confirm the reservation and check in time, when I irrived and was told of the $75 deposit neded, had to drive to bank and make a deposit before getting sine rest from a 10hr dtive. Why isn't a deposit of nearly 60% of room cost mentioned prior to?
Great place, clean and quite, The beds are to small (full sides)
The staff was very friendly. It was nice to have everyday room tidying. All basic necessities and the free wifi was greatly appreciated. Did not like the peanut butter at the breakfast. Very old and hard. Carpets did not seem like they are thoroughly cleaned or steamed often. No safe for valuables.
Room was large and price was less when I paid then when I booked which was a pleasant surprise. For the most part the staff were very kind. I called the front desk around 9:30 pm asking if he could run some scissors up to my room so I could cut something and he said they are here at the desk, so I said okay I'll just come down then I guess, and he hung up on me. I also noticed in the morning they answer with "Good Morning this is Ashley how can I assist you?" and at night they say "front desk". Thought that was a little odd.
Courteous staff, very accommodating
Easy check in process. A lot of parking. Comes with a fridge, microwave, coffee maker. Comfy bed. Pretty quiet. Breakfast should be extended since check out is at noon. Walls are a little thin. Could hear someone snoring next door.
I could send a picture of the mold on the white comforter but there's no place to add it if I didn't get back to my room so late and needed to be at work by 6 o'clock the next morning I would have left it was that gross there was a hair or two left in the bathroom and the room just smells stale
I chose the hotel because it has a pool, hot tub and a good location. I didn't eat the breakfast but I believe it was a typical hotel breakfast. The hotel is pet friendly and there is pretty good green spaces to walk your dog. The hotel is on a small street with several hotels. It is safe and conveniently located off the freeway and near restaurants and shopping in Tustin, Irvine and of course, Santa Ana. The hotel was pretty quiet although I did hear kids screaming at the pool which is located in the center of the hotel. The location is clean but it could use a deep clean such as in the vending machine/laundry room. The room itself was clean and comfortable but could use a facelift.
Liked the atmosphere, the room was nice and it was quiet at nught. The smell of musty carpet and dust. The dead plants.
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
Can't beat the location, an easy walk to Downtown Disney/Grand California. Well appointed, comfortable rooms. Nice staff and facilities.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
My experience was unfortunately a very disappointing one. We checked into the hotel and upon walking into our room, discovered our remote control did not work. This was not a problem and I looked past this. The next morning I woke up to a foul smelling bathroom, the shower was filling up with septic water and spilling into our room. I spoke with maintenance and they said they would talk to the font desk about giving us a discount, especially after we paid a significant amount more for our second day there. When checking out, I was told by the front desk to wait to speak to a manager. I then proceeded to wait 15 minutes for said manager and finally lost my patience. I returned to the person at the front desk and they told me "Oh, you were waiting on a manager?", and then said I would have to wait for them longer because they were "helping another guest, OR busy with something else." I simply said thank you and walked away. I have never had such a negative experience at a hotel and would hope that they read this and improve their hospitality. It is such a disappointment for having such a great location and beautiful grounds.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
Comfort No room service Weird shower stall that is made so its hard to reach handles
Loved the market place and the Dj at the bar in the evenings!
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
TOO LARGE THROUGHT IT WAS A BOUTIQU
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Very convenient to Disneyland. Clean, comfortable hotel, felt safe there. The cooling/heating system can only do either air conditioning or heating. I was cold and had to get a space heater to heat the room.
Location was great. The shower could use some updates.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Easy to find. Easy access to Disneyland from where they're located Checking in and not being told about the fee for parking. The broken shower Possible black mold growing in the corners of the shower With this being called a 4 star hotel I was very disappointed in the facility.
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Location. Quality not inpar with other Sheraton hotels
Earlier check in. Charged $18 for parking.
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
Great service and the staff was very friendly and nice.
Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Breakfast buffet was very beneficial for my family. With four young children it's one of the reasons my wife and I prefer your hotel over others. I wasn't aware that if I used handicapped parking during my entire stay, that I would still get charged a $10 daily fee. That seems very odd considering that any vehicle with a valid handicap placard, can't be towed anyway. You may also want to reconsider the setup of rooms for those who are staying with small children. The Portofinos selling point for me was the bunk beds for the kids and the sliding doors that separate the kids room from the parents room. Please consider adding at least three 2.1 amp USB ports to your rooms. A digitally connected family like mine would greatly benefit if there are various charging points for our phones and tablets.
I ENJOYED MY STAY AT AYRES. THE STAFF WAS WONDERFUL, AND I FELT COMFORTABLE THERE. GREAT KITCHENETTE AND LOTS OF SPACE AND WORK FEEL. I WASN'T A FAN OF EXTRA PARKING COSTS NOR THE LONG HALLWAYS, WHICH EVENTUALLY I LEARNED THAT IT WAS QUICKER TO GO IN AND OUT THROUGH THE STAIRS OF ONE SIDE OF THE BUILDING.
Loved the breakfast and friendly staff! Quiet, comfortable hotel! Would recommend to anyone!! Didn't like paying extra for parking.
the room size, amenities, cleanliness, privacy, quietness, but most of all the very professional and helpful staff nothing
Drove up from San Diego for a hockey game at Honda Center and stayed here for the night. Couldn't ask for better location. On top of that staff is friendly and rooms were clean and comfortable! Oh and happy hour 5:30-6:30 includes free drinks and appetizers! Awesome!
Room was clean. Bed was comfortable. Very noisy building. Had to sleep with air conditioning on in o Order to try to sleep.
Very friendly staff, clean rooms and comfortable beds! Will definitly stay here again! N/a
Convenient location to Disneyland, Anaheim stadium, Honda center and freeways. Quiet, comfortable rooms, free breakfast, free evening snacks and free internet Tiny lobby with little room during evening snacks
Breakfast was fantastic. Pay for parking? I already apid for the room, now I need to pay for my one and only car to use your parking lot? It should be for guests and should be included in my room price. Separate sitting room in this "suite" is a joke. Its a table in the same room as the beds. That is NOT separate.
Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Everything but the size of the room was good to excellent. Everything! The room was narrow and compressed for two people, otherwise excellent. We will definitely stay again!
Staff was very helpful and nice. Free cookies from front desk at check in - our daughter loved that. Room was decent size and we had everything we needed. Would benefit from having even a simple continental breakfast, especially considering guests have to pay an extra $11 for parking. The breakfast is a little pricey, all things considered.
Nice area and room was ok. And staff very helpful In first room sink got backed up stinking up room. But they did transfer us to another room
The room was very comfortable and clean, everything was fine. no
Friendliness of staff. Room rate is reasonable. Difficult to communicate with cleaning staff. In seeing them on floor, asked them for a trashcan for the bathroom, box of facial tissues, etc and each of them could not understand. Had to ask at front desk for several times to finally get a trashcan. Towels were not replenished completely. For instance, only 1 bath towel would be furnished and face and hand towel would be missing. Suggestion: Have towels, tioletries, etc available upon request in an area behind front desk so housekeeping does not have to make a separate trip to a person's room. It appears time would be saved on part of staff plus one then has to wait until the staff comes by. Unusual and extremely bright night light does not turn off on top of coffee maker. Asked at front desk and a maintenance person was sent up. However, he did not speak English and could not explain or fix the situation. Instead he said I was in an Honor's Member Room. So we draped a towel over it at night to avoid the bright light shining all night long.
The manager Mr Kumar was very polite and granted me a early check in after driving 6 hours with the family. He Always greeted me by name. My daughter loved the lake with the duckies. The beds were uncomfortable and the breakfast wasn't worth the 15 dollars per person
Service was superb. Friendly staff and accommodating. Nothing