Guest reviews of Motel One Hamburg-Altona
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.6 "World class service."9.9 "99% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." 7.3 "73% said thebooking process went smoothly ." 8.9 "Housekeeping was great , according to 89%." 7.8 "Lovely bar service , according to 78%." 8.7 "87% found therestaurant service to be one of the best ." -
9.3 "Perfectly clean."9.2 "92% said
rooms were clean ." 9.9 "99% thoughtit was clean ." -
9.1 "Awesome vibe."9.4 "94% thought, the
hotel was modern ." 9.2 "92%enjoyed the friendly atmosphere ." 9.6 "96% said it was astylish hotel ." 7.4 "74%enjoyed the lobby entrance ." -
8.8 "Good value."10.0 "100% thought it was a
great value ." -
8.5 "Breakfast is good."
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6.7 "Location is acceptable."6.4 "
Average proximity to the city centre , said 64%." -
6.3 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 6.8 "Cleanliness of the bathroom was average , said 68%." -
4.1 "Internet is poor."3.5 "65% said the
wifi quality was bad ."
Overall Rating
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9.7 "World class service."10.0 "100% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." -
9.4 "Perfectly clean."9.2 "92% said
rooms were clean ." 9.9 "99% thoughtit was clean ." -
9.2 "Awesome vibe."9.5 "95% thought, the
hotel was modern ." 9.6 "96% said it was astylish hotel ." 9.1 "91%enjoyed the friendly atmosphere ." 7.5 "75%enjoyed the lobby entrance ." -
8.6 "Breakfast is good."
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8.5 "Good value."
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6.2 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 6.9 "Only 69% thought thefurniture was functional ." 5.0 "Only 50% thought theshower was ok ." 7.0 "70% said thebathroom was clean ." -
4.3 "Internet is poor."3.6 "64% said the
wifi quality was bad ."
Overall Rating
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9.5 "Perfectly clean."9.3 "93% said
rooms were clean ." 9.9 "99% thoughtit was clean ." -
9.5 "World class service."9.9 "99% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." -
9.1 "Awesome vibe."9.5 "95% thought, the
hotel was modern ." -
9.0 "Excellent value."
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8.7 "Breakfast is good."
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6.8 "Location is acceptable."
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6.4 "Rooms are ok."7.0 "70% said the
beds were comfortable ."
Overall Rating
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9.6 "World class service."9.8 "98% found the
staff to be very friendly ." -
9.3 "Perfectly clean."9.2 "92% said
rooms were clean ." 9.9 "99% thoughtit was clean ." -
9.2 "Awesome vibe."9.3 "93%
enjoyed the friendly atmosphere ." 9.5 "95% thought, thehotel was modern ." -
9.0 "Excellent value."
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8.5 "Breakfast is good."
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6.2 "Location is acceptable."
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5.8 "Rooms are ok."6.4 "
Beds were acceptable for 64%." -
4.9 "Internet is poor."
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3.8 "Not very comfortable."4.5 "55% thought it was
too noisy ." 1.6 "84% saidrooms were small ."
Overall Rating
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9.6 "World class service."9.9 "99% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 8.2 "82% said thereception staff was great ." -
9.1 "Awesome vibe."9.5 "95% thought, the
hotel was modern ." 9.3 "93%enjoyed the friendly atmosphere ." 9.4 "94% said it was astylish hotel ." -
9.1 "Perfectly clean."8.9 "89% said
rooms were clean ." -
8.9 "Good value."
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8.3 "Breakfast is good."
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6.2 "Rooms are ok."
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3.9 "Internet is poor."3.3 "67% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.0review from
it was extremely cheap for the services offer. The room was comfortable and clean, it had very cheap web access, the breakfast was fine. I could not find a plug for my laptop so i used the television one. For some reason the wash-basin was in the room and not in the bathroom. But maybe this was for the particular room I stayed in?
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8.0review from
the staff were couteous and excellent none
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5.0review from
the staff were helpful and they knew the neighbourhood well enough to give precise information, the hotel was equipped with all I needed there's no door for the shower room
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3.3review from
The modern design of the hotel. There are many. First, the rooms are way too small, the shower door is so small that water splashes onto the floor.To quote the modern design masters, "form does not follow functions". The hotel and staff are too strict. They advertise free wifi internet, but the staff are too strict on how and where you can use it. They want to charge for every little things that make it too annoying. A lot of the guests are foreign visitors, so this can especially feel like BAD customer service to those of us that are accustom to good service in the hospitality industry.
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5.7review from
Stylish atmosphere and good public transport Woken at 5am every morning from traffic noise even on the 4th floor. The hotel is on a road with 6 lanes of busy traffic.
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6.4review from
Freindly and helpful staff.
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6.4review from
I liked the modern, simple room design. Also liked the lounge area and terrace. Staff were friendly and helpful at all times, even when busy Bearing in mind the 'out-of-town' location, I think the lack of restaurant facilities either in the hotel or very near was poor. They managed breakfast, but nothing available for evening, although staff did help us to order a takeaway. The bathroom did not appear to have an extractor fan, which given its proximity to the bedroom was unpleasant at times.(I was later told that the extractor comes on only with the shower!) Like all English, I would have liked at least a kettle, preferably full tea-making facilities in the room.
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4.0review from
*** no phone in room, no W LAN is not free.
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7.6review from
The clean and well fit and equiped, modern brandnew room excellent matrass on the bed no smoking hotel no noise if u have a car, no problem to get around- it is outside the city center
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5.6review from
Working conditions in the rooms are not good
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7.0review from
it was extremely cheap for the services offer. The room was comfortable and clean, it had very cheap web access, the breakfast was fine. I could not find a plug for my laptop so i used the television one. For some reason the wash-basin was in the room and not in the bathroom. But maybe this was for the particular room I stayed in?
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7.6review from
The clean and well fit and equiped, modern brandnew room excellent matrass on the bed no smoking hotel no noise if u have a car, no problem to get around- it is outside the city center
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5.0review from
the staff were helpful and they knew the neighbourhood well enough to give precise information, the hotel was equipped with all I needed there's no door for the shower room
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3.3review from
The modern design of the hotel. There are many. First, the rooms are way too small, the shower door is so small that water splashes onto the floor.To quote the modern design masters, "form does not follow functions". The hotel and staff are too strict. They advertise free wifi internet, but the staff are too strict on how and where you can use it. They want to charge for every little things that make it too annoying. A lot of the guests are foreign visitors, so this can especially feel like BAD customer service to those of us that are accustom to good service in the hospitality industry.
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5.7review from
Stylish atmosphere and good public transport Woken at 5am every morning from traffic noise even on the 4th floor. The hotel is on a road with 6 lanes of busy traffic.
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6.4review from
Freindly and helpful staff.
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6.4review from
I liked the modern, simple room design. Also liked the lounge area and terrace. Staff were friendly and helpful at all times, even when busy Bearing in mind the 'out-of-town' location, I think the lack of restaurant facilities either in the hotel or very near was poor. They managed breakfast, but nothing available for evening, although staff did help us to order a takeaway. The bathroom did not appear to have an extractor fan, which given its proximity to the bedroom was unpleasant at times.(I was later told that the extractor comes on only with the shower!) Like all English, I would have liked at least a kettle, preferably full tea-making facilities in the room.
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4.0review from
*** no phone in room, no W LAN is not free.
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5.6review from
Working conditions in the rooms are not good
