Overview

Hangzhou E M Grand Hotel

8 Wensan Road, Hangzhou 310012, China
+86 571 8998 8888

$56+

Overall guest ratings

8.7/10 Excellent
Based on 2,375 reviews

Review highlights

  • 8.7
  • 8.2
  • 8.0
  • 5.0

Good to know

  • Clean rooms
  • Good accessibility by car
  • Friendly atmosphere

Nearby

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    About

    Hangzhou E M Grand Hotel puts you within a 15-minute drive of West Lake. Guests can indulge in massages, then grab a bite to eat at one of the 2 restaurants. Other highlights at this upscale hotel include a fitness center, a spa tub, and a sauna.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Business center
    • Room service
    • No smoking
    • Beauty salon
    • Coffee shop
    • 24 Hour Front Desk
    • Sauna
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    9.0 Excellent
    Based on 2,656 reviews
    • 8.7 "Location is great."
      9.1 "Easily accessible by car, said 91%."
      9.0 "90% liked the proximity to shopping."
      7.1 "71% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.2 "Good value."
      9.0 "90% were happy with the price."
    • 8.0 "Breakfast is good."
    • 7.9 "Good service."
      7.1 "71% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 7.6 "Good cleanliness."
      7.3 "73% said rooms were clean."
      8.7 "87% thought it was clean."
    • 5.0 "Rooms are ok."
    • 3.7 "Not very comfortable."
      2.9 "71% said rooms were small."
      4.7 "53% thought it was too noisy."
      1.7 "83% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
    • 2.5 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall Rating

    8.9 Excellent
    Based on 345 reviews
    • 8.8 "Location is great."
      9.2 "Easily accessible by car, said 92%."
    • 8.1 "Breakfast is good."
    • 7.8 "Good service."
    • 6.3 "Average amenities."
      6.3 "63% thought the building was acceptable."
    • 5.4 "Rooms are ok."
    • 4.1 "Not very comfortable."
      3.4 "66% said rooms were small."
    • 3.0 "Disappointing internet connection."
      3.0 "70% said the wifi quality was bad."
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    Overall Rating

    8.7 Excellent
    Based on 504 reviews
    • 8.3 "Breakfast is good."
    • 8.3 "Location is great."
      8.9 "Easily accessible by car, said 89%."
    • 7.7 "Good service."
      8.3 "83% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 7.6 "Good cleanliness."
      7.5 "75% said rooms were clean."
    • 6.6 "Average amenities."
      6.6 "66% thought the building was acceptable."
    • 5.3 "Rooms are ok."
    • 3.7 "Not very comfortable."
      2.7 "73% said rooms were small."
      1.3 "Air conditioning was criticized by 87%."
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    Overall Rating

    8.6 Excellent
    Based on 1,726 reviews
    • 8.3 "Location is great."
      8.9 "Easily accessible by car, said 89%."
      9.2 "92% liked the proximity to shopping."
    • 8.2 "Breakfast is good."
    • 7.7 "Good service."
      8.4 "84% thought the service was very professional."
      7.0 "70% said the reception staff was great."
    • 7.4 "Good cleanliness."
      7.2 "72% said rooms were clean."
      8.8 "88% thought it was clean."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
      6.7 "67% considered the lobby entrance to be so-so."
    • 4.3 "Rooms are not good."
      2.6 "74% said rooms were small."
      2.0 "80% complained about the bathroom."
      1.4 "For 86%, the rooms looked old."
      0.9 "Air conditioning was criticized by 91%."
      0.0 "100% thought they were poorly maintained."
      0.0 "100% said the bathroom was dirty."
    • 3.0 "Quite uncomfortable."
      2.6 "74% said rooms were small."
      4.3 "57% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
    • 2.4 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Overall Rating

    8.1 Excellent
    Based on 79 reviews
    • 8.9 "Location is great."
    • 7.8 "High value."
    • 7.5 "Good service."
    • 6.3 "Average amenities."
      6.3 "63% thought the building was acceptable."
    • 4.9 "Rooms are not good."
    • 3.8 "Not very comfortable."
    Good to know
    "Clean rooms"
    "Good accessibility by car"
    "Friendly atmosphere"
    data provided by TrustYou

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