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(Round-trip)
Airports
Origin
San Francisco
$493
only
$493
New York
$501
only
$501
Los Angeles
$421
only
$421
San Jose
$425
only
$425
Destination
Hangzhou
$421
only
$421
Sun, Jan 21
LAX
HGH
29h 55m
Mon, Feb 26
HGH
LAX
17h 30m
Trip: 37 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4385 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
KMG
CNX
Excellent 8.0

got us there on time, Customer care was helpful but wish there was an easier way to fix a problem at the airport instead of calling in to a help desk.

they didn't have the arrival cards for me, which they usually do. Traveling with 4 kids by myself and having to do customs by myself without the time on the plane to work through the cards made it difficult. Also there was a typing error on one of my children's tickets that was an airline error but still requires a phone call from me and a fine to fix even with the plane leaving in one hour and having three other children at the gate waiting. There has to be an easier way to fix a mistake that happens in the airport.

HNL
PVG
Excellent 10.0

I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu.

Well it's a small flight from Shanghai to Bangkok and no entertainment on board.

LAX
PVG
Excellent 9.0

The crew ask to change sit with another passenger and I said ok, then start to demand I move so they can sit together.i guess I didn’t move fast enough to suit him. Of course changed there mind. Maybe a race thing with me being black. The crew show lack of respect toward me.

PVG
AKL
Excellent 8.0

the pleasantries

the unpleasantries

PVG
CRK
Mediocre 3.6

Not a full flight

Snack only for meal. Again limited beverages. Spotty service. Rude passenger behind me. Which is not Airlines fault I would not and will not ever recommend this Airlines or Shanghai airport again. Will do all my I can to avoid this experience again

Fri, Apr 13
SJC
HGH
30h 50m
Sun, May 6
HGH
SJC
37h 15m
Trip: 24 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1120 reviews
Overall
7.9
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.8
Food
7.6
SEA
PEK
Okay 5.6

There was no vegetarian food.

HKT
SZX
Mediocre 2.0

I did not like anything about this flight

The travellers were terrible. All Chinese travellers who had no respect for anyone. The had so much hand luggage that the flight left 30 minutes lates because the flight attendant had to rebook luggage. They literally screamed on the plane, movies playing loudly on their devices, no headphones. Seats were terrible, bathrooms stunk. Waited to get off plane 30 more minutes, baggage took forever. Horrible experience.

PEK
SHA
Excellent 9.3

Priority to Business is announced but there is no separation with economy and they start loading passengers up right away.

SEA
PEK
Excellent 10.0

Food was quite good and there were plenty of TV and movie options to choose from. Little perks like warm washcloths before meals and a packet with slippers, an eye mask and a a toothbrush were a nice touch for an economy seat. Staff had a very helpful attitude.

SEA
PVG
Mediocre 3.0

Letting passengers bring 3 carry on bags crowding me on a middle seat for over 12 hours

Mon, Jan 22
LAX
HGH
26h 20m
Mon, Feb 19
HGH
LAX
36h 00m
Trip: 29 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 304 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.5
Entertainment
6.7
Food
6.8
XMN
CGK
Mediocre 2.0

Nobody could rearrange any flights for me, zero help!

LAX
XMN
Mediocre 2.0

Nobody helped me switch my flight around, I hate you.

YVR
XMN
Excellent 10.0

Seat were comfortable , staff friendly

The long layover

BKK
XMN
Excellent 8.6

Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight.

In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate.

XMN
YVR
Excellent 8.6

crew provide excellent and attentive service. food is good

food could be better

Sun, Jan 21
LAX
HGH
14h 25m
Thu, Feb 22
HGH
LAX
34h 35m
Trip: 33 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Feb 11
LAX
HGH
14h 25m
Thu, Mar 29
HGH
LAX
11h 35m
Trip: 46 days
5.1OkayShow reviews
Overall 5.1 Okay
Based on 4 reviews
Boarding
6.9
Comfort
7.0
Crew
7.6
Entertainment
6.3
Food
6.9
LAX
CTU
Excellent 8.0

We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

PEK
CTU
Excellent 10.0

The flight attendants were very nice.

The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs.

LAX
TNA
Good 7.3

Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time.

LAX
HGH
Okay 4.6

It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.

HGH
CTU
Okay 5.3

My bags never arrived and haven't been found to date

Mon, Feb 19
SFO
HGH
16h 15m
Sun, Mar 11
HGH
SFO
20h 35m
Trip: 21 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3745 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
SIN
Excellent 9.0

Crew service was excellent. Food choice and spread was nice and I was able to eat well despite not eating the chinese dishes.

I wish the food was american chinese - like PF chang !

PEK
LHW
Excellent 8.6

The crew

Entertainment

PVG
SJC
Mediocre 3.3

I will never fly Air China again.

PEK
JFK
Mediocre 2.0

Nothing.

The flight was canceled but United and delta were still flying to New York. Air China was not working with them to help us. The earliest next flight was five days later...... their staff were extremely unprofessional. I asked to update to business class. One staff told me it was 1300usd, another one told me it was 3600usd, and one told me it was 10,000 usd???

HFE
PEK
Okay 4.0

no in flight entertainment, food was horrible

Sat, Apr 21
JFK
HGH
23h 00m
Mon, Apr 30
HGH
JFK
19h 50m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4089 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.7
Food
6.6
SIN
CAN
Excellent 10.0

Good es good

Non

KIX
KWE
Mediocre 2.0

The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy.

PEK
CAN
Good 6.0

No entertainment

CAN
LAX
Okay 4.0

Airline provided wheelchair for my injured friend and priority boarding

airline lost my friend's luggage and is only offering $15 per kg for the lost items

MNL
CAN
Okay 4.0

Airline provided wheelchair for my injured friend and priority boarding

airline lost my friend's luggage and is only offering $15 per kg for the lost items

Mon, Jan 22
LAX
HGH
36h 30m
Mon, Feb 26
HGH
LAX
17h 30m
Trip: 36 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4385 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
JFK
PVG
Mediocre 2.6

We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel.

CMB
MLE
Mediocre 2.0

Nothing

Everything

HNL
PVG
Excellent 10.0

I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu.

Well it's a small flight from Shanghai to Bangkok and no entertainment on board.

PVG
AKL
Excellent 8.0

the pleasantries

the unpleasantries

PVG
SIN
Okay 4.3

Flight was on time. Staff efficient.

Seats were uncomfortable. Tv’s kept cutting out. It was so loud.

Fri, Apr 20
SJC
HGH
30h 50m
Sun, May 13
HGH
SJC
37h 15m
Trip: 24 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1120 reviews
Overall
7.9
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.8
Food
7.6
ORD
PEK
Excellent 8.6

The staff was friendly and attentive and were up often with beverage service

The entertainment system was awful. The sound quality was terrible and the touch screen was horribly misaligned

HKT
SZX
Mediocre 2.0

I did not like anything about this flight

The travellers were terrible. All Chinese travellers who had no respect for anyone. The had so much hand luggage that the flight left 30 minutes lates because the flight attendant had to rebook luggage. They literally screamed on the plane, movies playing loudly on their devices, no headphones. Seats were terrible, bathrooms stunk. Waited to get off plane 30 more minutes, baggage took forever. Horrible experience.

SEA
PEK
Okay 5.6

There was no vegetarian food.

ORD
PEK
Excellent 10.0

The checkin counter experience was not good. I had business class tickets but was checkin at an Economy counter resulting in my boarding pass not being for business class so when I went in to immigration lines and throughout the rest of the process I did not receive priority that Business class should have received. In addition when I enquirer about TSA preaplroval at the counter I was told Chicago does not have preaplroval at Terminal 5 but in reality passengers with TSA-pre were being sent through the lines without having to take off their shoes and laptops etc. overall the checkin process should have been much more informative.

SEA
PEK
Excellent 9.3

Nice movie selection of movies.

Nothing.

Wed, Feb 7
LAX
HGH
31h 55m
Sun, Mar 4
HGH
LAX
26h 05m
Trip: 26 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 304 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.5
Entertainment
6.7
Food
6.8
XMN
CGK
Mediocre 2.0

Nobody could rearrange any flights for me, zero help!

XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

HAK
XMN
Good 6.0

They cancelled my ticket I had to purchase my ticket again

XMN
BKK
Mediocre 3.0

Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them

I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :(

YVR
XMN
Excellent 10.0

Seat were comfortable , staff friendly

The long layover

Mon, Feb 12
LAX
HGH
14h 25m
Thu, Mar 29
HGH
LAX
11h 35m
Trip: 45 days
5.1OkayShow reviews
Overall 5.1 Okay
Based on 4 reviews
Boarding
6.9
Comfort
7.0
Crew
7.6
Entertainment
6.3
Food
6.9
CTU
TSA
Excellent 8.0

Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional

LAX
HGH
Okay 4.6

It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.

LAX
HGH
Okay 5.6

no vip room

LAX
TNA
Mediocre 2.6

Nothing. Absolutely nothing, it was completely horrible!!!

Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of.

CTU
TNA
Excellent 10.0

The flight attendants were awesome and the food was good.

All was good

Mon, Mar 12
LAX
HGH
14h 25m
Fri, Mar 23
HGH
LAX
34h 35m
Trip: 12 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Jan 25
LAX
HGH
20h 45m
Sun, Jan 28
HGH
LAX
34h 35m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4385 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Excellent 9.0

The crew ask to change sit with another passenger and I said ok, then start to demand I move so they can sit together.i guess I didn’t move fast enough to suit him. Of course changed there mind. Maybe a race thing with me being black. The crew show lack of respect toward me.

PVG
AKL
Excellent 8.0

the pleasantries

the unpleasantries

LAX
PVG
Mediocre 3.6

Liked the information provided and smooth boarding

Drink service was spotty, very limited and not pleasant. The meals were skimpy on portions, and variety. Only two meals and no snacks were provided. Was difficult getting more beverages. Only beer and wine. Small seats but then every airline has small seats these days. Seats also do not recline as hey once did

HNL
PVG
Excellent 10.0

I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu.

Well it's a small flight from Shanghai to Bangkok and no entertainment on board.

CMB
MLE
Mediocre 2.0

Nothing

Everything

Fri, Apr 27
SJC
HGH
30h 50m
Sun, May 20
HGH
SJC
37h 15m
Trip: 24 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1120 reviews
Overall
7.9
Boarding
7.8
Comfort
7.8
Crew
8.2
Entertainment
7.8
Food
7.6
PEK
SHA
Excellent 9.3

Priority to Business is announced but there is no separation with economy and they start loading passengers up right away.

SEA
PEK
Excellent 10.0

Food was quite good and there were plenty of TV and movie options to choose from. Little perks like warm washcloths before meals and a packet with slippers, an eye mask and a a toothbrush were a nice touch for an economy seat. Staff had a very helpful attitude.

CTU
PEK
Excellent 9.3

pls work out a system checking in luggages to destination directly, instead of rechecking in at transferring hub like Beijing. Can be stressful under time pressure. If there’s any flight delay, the whole trip can be messed up.

HKT
SZX
Mediocre 2.0

I did not like anything about this flight

The travellers were terrible. All Chinese travellers who had no respect for anyone. The had so much hand luggage that the flight left 30 minutes lates because the flight attendant had to rebook luggage. They literally screamed on the plane, movies playing loudly on their devices, no headphones. Seats were terrible, bathrooms stunk. Waited to get off plane 30 more minutes, baggage took forever. Horrible experience.

SEA
PVG
Mediocre 3.0

Letting passengers bring 3 carry on bags crowding me on a middle seat for over 12 hours

Fri, Feb 16
LAX
HGH
31h 55m
Tue, Feb 27
HGH
LAX
36h 00m
Trip: 12 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 304 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.5
Entertainment
6.7
Food
6.8
YVR
XMN
Excellent 10.0

Seat were comfortable , staff friendly

The long layover

BKK
XMN
Excellent 8.6

Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight.

In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate.

HAK
XMN
Good 6.0

They cancelled my ticket I had to purchase my ticket again

XMN
BKK
Mediocre 3.0

Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them

I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :(

XMN
LAX
Good 6.0

entertainment choices were good

Thu, Feb 15
LAX
HGH
14h 25m
Sun, Feb 25
HGH
LAX
11h 35m
Trip: 11 days
5.1OkayShow reviews
Overall 5.1 Okay
Based on 4 reviews
Boarding
6.9
Comfort
7.0
Crew
7.6
Entertainment
6.3
Food
6.9
LAX
HGH
Okay 4.6

It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.

LAX
CTU
Excellent 8.0

We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

LAX
HGH
Okay 4.6

It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.

LAX
TNA
Good 7.3

Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time.

LAX
TNA
Excellent 8.6

The flight attendants were really nice and the food was surprisingly good!

The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!

Mon, Mar 26
SFO
HGH
17h 40m
Wed, Apr 4
HGH
SFO
19h 00m
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3745 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
LHW
Excellent 8.6

The crew

Entertainment

JFK
PEK
Mediocre 2.0

nothing

cancelled last minute, rescheduled for the next flight three days later

HFE
PEK
Okay 4.0

no in flight entertainment, food was horrible

PEK
NRT
Good 6.3

Middle of the roax

To tight of a seat for a man who is 6'3 275 lbs. Shear brutality

JFK
PEK
Mediocre 2.0

nothing

very irresponsible! & no English

Sun, Apr 22
JFK
HGH
22h 10m
Tue, May 1
HGH
JFK
19h 50m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4089 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.7
Food
6.6
KIX
KWE
Mediocre 2.0

The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy.

DEL
CAN
Mediocre 2.0

nothing

worst food, service and we also didn't received our bags

MNL
CAN
Okay 4.0

Airline provided wheelchair for my injured friend and priority boarding

airline lost my friend's luggage and is only offering $15 per kg for the lost items

CAN
MNL
Mediocre 2.0

The crew are nice.

Customer service is worst, I called few times and stayed in the Line but nobody answered my call. And also, our flight was dalayed for few hours.

CAN
MNL
Mediocre 2.0

Flight was on time.

I have been in the Philippines for almost two weeks with no luggage. Very limited response from the airline.

Wed, Mar 14
LAX
HGH
19h 15m
Thu, Apr 26
HGH
LAX
11h 35m
Trip: 44 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Jan 25
LAX
HGH
29h 15m
Sat, Jan 27
HGH
LAX
20h 30m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4385 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
AKL
Excellent 8.0

the pleasantries

the unpleasantries

ORD
PVG
Excellent 8.0

the goodness

the ungoodness

CMB
MLE
Mediocre 2.0

Nothing

Everything

PVG
CRK
Mediocre 3.6

Not a full flight

Snack only for meal. Again limited beverages. Spotty service. Rude passenger behind me. Which is not Airlines fault I would not and will not ever recommend this Airlines or Shanghai airport again. Will do all my I can to avoid this experience again

HNL
PVG
Excellent 10.0

I enjoyed Honolulu to Shanghai journey meal was provided as expected vegetarian meal (on request) really appreciate your service, hope I will receive the same on my upcoming return trip to Honolulu.

Well it's a small flight from Shanghai to Bangkok and no entertainment on board.

United States to Hangzhou Flight Information

Flights Arrive in Hangzhou
Flights Depart from United States
Flight Price $421
Airlines China Eastern, Hainan Airlines, XiamenAir, Sichuan Airlines, Air China, China Southern
*
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