Find Cheap Flights to Hangzhou

The service and food was good. The attendants were very considerant.

There was no enforcement of the boarding line. Those who formed a single line where instructed had to wait as 2/3 of the passengers made a mad dash to push their way to the front. Video screen, power outlet, and window shade did not work properly in my seat on this brand new Dreamliner. Very disappointing. Especially for a 14 hour flight. The bathroom was filthy and needed to be hosed down, and there was no soap or paper towels left by halfway through the trip.

Service, food, and comfort were excellent. Crew was attentive and friendly. I ordered the Asian food choices and they were quite good to this Westerner.

Some of the equipment did not function (one chair did not function and one set of headphones did not function). Boarding was disorganized. Bathrooms had no soap. Limited entertainment.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

New plane,comfortable seats, modern entertainment

Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!

Food was better than most. The crew was nice. The flight departed promptly.

The touch screen didn't work, and the bar below the chair that one can step on couldn't hold itself up, and I constantly had to reposition it. The audio port of the seat next to me didn't work either. The plane definitely needs a renovation.

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

The staff were great with my dog(golden retriever) really helped me... Also the service overall was fantastic best journey I have experienced yet travelling to China and I have lived here 8 years so probably 100 flights

Nothing was all great thanks

Tempting fare for a long haul flight. Luckily they had new air craft 787 on this sector.

Bad food.

China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.

Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone. Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again. The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.

40kg baggage allowance

1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English. 2. My booking was not eligible for online seat selection or check-in.

It was a long flight, but service was excellent.

nothing to complain about

Very friendly cabin staff. Fluent in English

My special vegetarian food was not offered but the staff did their best to substitute my missing meal with what they had.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Good service

Staff efficient

Abit slow at check in with queues

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

The plane was new, there was ample personal space (relatively speaking for Economy, of course), the food was not bad and the staff was kind.

It was OK as far as Economy flying goes!

Everything are so lovely, the crew Re friendly, the flight arrive stable, safe and on time. The food are excellent prepared.

I got two beers and a decent meal

The aircraft was old and dumpy. The IFE is very insufficient and needs to be renewed.

Flight was delayed then after many hours got to know that the flight was cancelled. . It was terrible and didn't expect it.due to this my plans and work for effected. Now after my arrival to USA I received my laguages after 2 days. when I received my laguage Many of my stuffs are missing. I'm highly disappointed with this service. I'm never ever going to use air China again. I won't recommend to my friends too. A very bad service

Good price and got me from point A to point B as desired.

I am a small man but the seats were small even for me. I can't imagine how normal sized or large people can stand flying.

It would be nice if WiFi was offered but not a biggie

I liked the planes that were used, very comfortable and excellent staff

- I received an e-mail from Kayak which said my flight was CANCELLED. I didn't enjoy having to call the airline company, Kayak, and priceline to find out whether the flight was really cancelled or just delayed. - The 4 hour delay, which resulted in me missing my last lay over by an hour, which in turn had me waiting at the airport for an additional 8 hours.

Seats are very uncomfortable. Not enough leg room, don't recline enough.

Airline equipment (aircraft ) in poor condition... International transfer flights point , poorly manned by Chinese imagration..(they just didn't care if you made your connecting flight)

after all the schedule changes the flight was on time and boarding was easy

the food should be better and have more variety also the movie could be more updated; the changes of the departure time should be more stable