Intercontinental Hotels Hangzhou Icc By IHG

Guests have praised the excellent customer service at the Intercontinental Hangzhou, with staff members like Ms. Candice and Ms. Chloe being particularly commended for their exceptional service.

While some guests mentioned minor issues with the cleaning services, such as a musty smell in the bathroom and toilets, the hotel rooms are described as big, spacious, and well-equipped with complete amenities, and are cleaned daily without question.

The hotel offers a rich breakfast with a good variety of local cuisine and western options. Additionally, the room service restaurant is highly recommended for its quality.

The hotel's design is described as beautiful and unique, with the concierge always available and kindly offering help. The sauna, steam room, and swimming pool are highlighted as clean and comfortable.

The hotel's location overlooking the Qiantang River is praised, offering a fabulous view. However, some guests mentioned that there is no shopping mall around, and the location may not match some expectations for a business trip.

Many guests praised the excellent river view from their rooms, so consider choosing a room with a river view for a more enjoyable stay.

Some guests mentioned that the bathroom layout, with the shower and bath in the same area, led to a wet floor and inconvenience. Consider checking the room configuration before booking if this is a concern for you.

The hotel is conveniently located near various attractions such as Hangzhou China Silk Town, Westlake Culture Plaza, and Leifeng Pagoda. Take advantage of the hotel's proximity to these attractions for a fulfilling experience.

Guests who experienced issues with their initial room were pleasantly surprised by complimentary upgrades to spacious suites. If available, consider inquiring about suite options for a more luxurious stay.

Some guests noted that the rooms were not entirely soundproof, leading to disturbances from corridor noise. If you are sensitive to noise, it may be helpful to pack earplugs for a more peaceful rest.

Guests appreciated the hotel's facilities such as the sauna, steam room, and swimming pool. Make time to enjoy these amenities for a relaxing and rejuvenating experience during your stay.

The concierge service was praised for being helpful and available. Don't hesitate to seek their assistance for recommendations, transportation, or any other needs during your stay.

Several guests enjoyed the quality of the room service restaurant. If you prefer dining in, consider trying the room service for a convenient and enjoyable meal.

While many guests praised the hotel's cleanliness, a few mentioned issues in the bathroom. It may be helpful to communicate any concerns promptly to ensure a comfortable stay.

The hotel experiences high season in April, so consider planning your visit accordingly to avoid potential crowds and secure desired room types or services.