Guest reviews
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Overall Rating
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9.0 "Terrific location."8.9 "
Easily accessible by car , said 89%." 9.5 "95%liked the proximity to shopping ." 9.5 "City centre within easy reach , said 95%." 9.9 "99%liked the proximity to sightseeing ." 10.0 "Business sites within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thoughtparking was inexpensive ." -
8.5 "Good value."8.6 "86% were
happy with the price ." -
8.2 "Food is delicious."8.2 "
Yummy desserts , said 82%." 10.0 "100%enjoyed the snacks that were offered." 8.6 "86% werehappy with the price ." -
8.1 "Great service."8.6 "86% thought the
service was very professional ." 7.9 "79% found thestaff to be very friendly ." 7.1 "71% said theconcierge service was amazing ." -
7.7 "Good breakfast."
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5.6 "Rooms are ok."6.8 "68% thought the
bathroom was big enough ." 5.6 "56% thought thekitchenette was ok ." -
4.9 "Not very comfortable."4.8 "52% said
rooms were small ." 4.8 "52% thought it wastoo noisy ." 1.5 "Air conditioning was criticized by 85%." -
4.6 "Vibe wasn't good."0.8 "92%
criticized the unstylish hotel ." 4.8 "For 52%, thelobby entrance was sub-standard ." -
2.8 "Disappointing internet connection."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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8.7 "Generally very clean."8.8 "88% said
rooms were clean ." -
8.7 "Good value."
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8.5 "Location is great."8.5 "
Easily accessible by car , said 85%." -
8.4 "Food is delicious."
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7.9 "Good service."7.9 "79% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." -
5.3 "Rooms are ok."
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4.3 "Bad amenities."4.3 "57% thought the
building wasn't nice ." 0.5 "95% thought thefacilities needed updating ." -
4.1 "Vibe wasn't good."0.7 "93%
criticized the unstylish hotel ."
Overall Rating
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8.5 "Location is great."8.6 "
Easily accessible by car , said 86%." 9.5 "95%liked the proximity to shopping ." 9.8 "98%liked the proximity to sightseeing ." -
8.3 "Good value."
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7.8 "Good service."8.6 "86% thought the
service was very professional ." 7.4 "74% found thestaff to be very friendly ." -
7.7 "Good breakfast."
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4.9 "Bad amenities."4.9 "51% thought the
building wasn't nice ." 0.7 "93% thought thefacilities needed updating ." -
4.7 "Rooms are not good."4.5 "55% said
rooms were small ." 2.7 "73%complained about the bathroom ." 1.1 "For 89%, therooms looked old ." 1.3 "Air conditioning was criticized by 87%." 0.6 "94% hadproblems with the shower ." -
4.2 "Not very comfortable."4.5 "55% said
rooms were small ." 4.2 "58% thought it wastoo noisy ." 1.3 "Air conditioning was criticized by 87%." -
4.0 "Vibe wasn't good."1.1 "89%
criticized the unstylish hotel ." -
3.5 "Pool is below average."
Overall Rating
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9.3 "Terrific location."9.1 "
Easily accessible by car , said 91%." 9.3 "93%liked the proximity to shopping ." 9.6 "City centre within easy reach , said 96%." 10.0 "Business sites within easy reach , said 100%." 9.9 "99%liked the proximity to sightseeing ." -
9.0 "Perfectly clean."8.9 "89% said
rooms were clean ." 9.0 "90% thoughtit was clean ." -
8.5 "Good value."
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8.4 "Great service."8.0 "80% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." -
7.9 "Good breakfast."
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6.3 "Rooms are ok."5.5 "Only 55% said
rooms were big enough ." -
4.0 "Vibe wasn't good."0.3 "97%
criticized the unstylish hotel ." 5.0 "50% considered thelobby entrance to be so-so ." -
2.5 "Disappointing internet connection."1.9 "81% said the
wifi quality was bad ."
Overall Rating
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9.1 "Terrific location."9.1 "
Easily accessible by car , said 91%." -
8.7 "Good value."
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8.5 "Generally very clean."8.8 "88% said
rooms were clean ." -
7.7 "Good service."
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7.5 "Good breakfast."
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5.2 "Rooms are ok."
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4.6 "Bad amenities."4.4 "56% thought the
building wasn't nice ." 0.6 "94% thought thefacilities needed updating ." -
4.1 "Vibe wasn't good."1.0 "90%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.7review from
Friendliness of staff. Well priced including the food prices. High level of comfort and very clean rooms. The checking out process: On arrival I was asked to pay for the two nights upfront which i did using my debit card. However, i did not check the actual amount on the slip. When checking out I found out that I had paid 2500 RMB deposit. My bill was only 1813 RMB and I paid again using my debit card as I was the told the difference of 687 RMB would be refunded to my debit card. However, the desk person then also told me differently that the 2500 RMB would be cancelled and he tore up the slip of the 2500 RMB. At the moment 10 days later I still have paid 2500 RMB. I have taken this up with the hotel.
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8.0review from
Kindness and effectiveness of the personel, cleanliness of the hotel, free internet. This hotel is probably the best hotel I visited in China.
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5.0review from
my room has a wide bathroom and very comfortable. Reasonable price for a five star hotel.
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7.3review from
Big breakfast, big rooms. Excellent quality of the services The staff doesn't speak english very well, and this is bad for a luxury hotel like this one
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4.3review from
The hotel located far from West Lake.
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4.0review from
Nada Two things: first, I think that the extremely low level that the staff has in not acceptable for a 5* hotel. Second, the room was very old-fashioned and gave a dirty impression.
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8.0review from
I have already filled in a guest comment form and handed it into reception before I left. I was pleased with my room which was clean, comfortable and spacious. I particularly wanted a quiet, non-smoking room with a bath - and that's exactly what I got. Room service was good. The pool area could do with an upgrade and access to a sauna and steam room would be great - followed by a professional massage.
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7.6review from
new, excellent property, well run. no. It's 10mins away from the tourist area (west lake) but we didn't mind the distance - closer to train station.
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8.0review from
Kindness and effectiveness of the personel, cleanliness of the hotel, free internet. This hotel is probably the best hotel I visited in China.
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8.0review from
I have already filled in a guest comment form and handed it into reception before I left. I was pleased with my room which was clean, comfortable and spacious. I particularly wanted a quiet, non-smoking room with a bath - and that's exactly what I got. Room service was good. The pool area could do with an upgrade and access to a sauna and steam room would be great - followed by a professional massage.
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6.7review from
Friendliness of staff. Well priced including the food prices. High level of comfort and very clean rooms. The checking out process: On arrival I was asked to pay for the two nights upfront which i did using my debit card. However, i did not check the actual amount on the slip. When checking out I found out that I had paid 2500 RMB deposit. My bill was only 1813 RMB and I paid again using my debit card as I was the told the difference of 687 RMB would be refunded to my debit card. However, the desk person then also told me differently that the 2500 RMB would be cancelled and he tore up the slip of the 2500 RMB. At the moment 10 days later I still have paid 2500 RMB. I have taken this up with the hotel.
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7.3review from
Big breakfast, big rooms. Excellent quality of the services The staff doesn't speak english very well, and this is bad for a luxury hotel like this one
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7.6review from
new, excellent property, well run. no. It's 10mins away from the tourist area (west lake) but we didn't mind the distance - closer to train station.
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5.0review from
my room has a wide bathroom and very comfortable. Reasonable price for a five star hotel.
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4.3review from
The hotel located far from West Lake.
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4.0review from
Nada Two things: first, I think that the extremely low level that the staff has in not acceptable for a 5* hotel. Second, the room was very old-fashioned and gave a dirty impression.
