Hanoi Focus Boutique Hotel

Guests have praised the staff for being friendly, helpful, and knowledgeable about Hanoi and the area. Ms. Rosa, in particular, has been highlighted for her exceptional service and support in arranging trips and making stays comfortable.

The hotel offers a convenient location, clean and comfortable rooms, and the helpful guidance of the staff, particularly Ms. Rosa, in arranging trips and making the stay memorable.

Guests have mentioned that the rooms are clean and comfortable, with some noting that the rooms are basic but clean, and the manager is truly helpful and speaks good English.

The hotel staff, especially Ms. Rosa, has been commended for their assistance in arranging day trips from Hanoi and flights to other destinations, making guests' stays easier and more memorable.

The hotel is in a great location, right next to the lake and close to the old quarter without being crowded in the middle. The staff are exceptionally friendly and go out of their way to make guests comfortable, including giving great recommendations for food and tours.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Many guests praised the hotel staff, particularly Ms. Rosa, for their assistance in arranging tours and providing helpful recommendations for exploring Hanoi and its surroundings.

Some guests noted that the quality of rooms varied, with certain rooms being more spacious and comfortable than others. It may be beneficial to inquire about room options before making a reservation.

A few guests mentioned that certain rooms facing the street or without proper soundproofing could be noisy, impacting the overall stay. Requesting a quieter room or bringing earplugs may be helpful for light sleepers.

One guest reported that the hotel had been closed since 2021, advising potential guests to verify the current status of the hotel before making a reservation.

Some guests mentioned that the hotel requested cash payments, and card payments incurred an additional charge. It's advisable to clarify payment methods and any associated fees in advance.

The hotel's proximity to Hanoi Old Quarter, Hoan Kiem Lake, and various museums and temples makes it convenient for guests to explore the city's cultural and historical landmarks.

A guest suggested checking alternative hotels such as "Hanoi Capella" and "Ma Coer Boutique" for a more accurate representation of ratings and services, expressing concerns about potential fraudulent reviews.

A guest mentioned that road works near the hotel caused noise disturbances during the night, suggesting that light sleepers may want to consider this factor when booking.

Some guests reported discrepancies between the advertised room amenities and the actual facilities, such as the absence of a window in certain rooms. It's advisable to confirm the amenities with the hotel before booking.