Silk Queen Grand Hotel

36 Lo Su St, Hoan Kiem, Hanoi, Vietnam
+84 243 934 3636

Cheapest
rate per night

7.5

Good
based on 192 reviews
Silk Queen Grand Hotel - Hanoi, Vietnam
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
Agoda.com $56
KAYAK $57
Priceline $58
Agoda.com
KAYAK
Priceline

Good to know

Distance to city center 2.7 mi
Location rating 10.0

Rooms

Check-in
Check-out

Deluxe Rooms

$56+

Bed type
Provider
Nightly
Unknown
$56 per night
Unknown
$57 per night
Unknown
$58 per night
Unknown
$60 per night
Unknown
$61 per night
Unknown
$64 per night
Unknown
$67 per night
Unknown
$72 per night

Reviews

Pros

Cons

Traveler rating

230
78
26
4
1

Time of year

Traveler type

Show reviews that mention

+
executive room in 5 reviews
good breakfast in 113 reviews
good selection in 10 reviews
great location in 170 reviews
great view in 12 reviews
hear conversations in 7 reviews
kiem lake in 37 reviews
lovely and the hotel in 91 reviews
old quarter in 23 reviews
rooftop bar in 15 reviews
room was small in 12 reviews
shower curtain in 26 reviews
staff were very friendly in 241 reviews
swimming pool in 103 reviews
tourist area in 9 reviews
  • Poor
    Jan 2020
    1.0

    Good location and fairly clean rooms

    1. They offered airport pickup for $19 "to avoid scams" so I booked it. I stood at the outdoor meeting point like an idiot for 45 minutes, no driver and no reply from hotel. Airport meeting point is right next to the official taxi rank, which I eventually used at a metered cost of $18. When I vented my dissatisfaction on arrival I was told I was "standing in the wrong place"!!!!! Erm..... there is one meeting point and its no more than 10 metres wide! 2. There was a standard "credit card" style room key, helpfully printed with the hotel name and address. I went out for dinner and jumped in a taxi to go back to the hotel, showing the driver said key card. I promptly arrived at the wrong hotel, as I'd been issued a key card printed with details of a COMPLETELY DIFFERENT HOTEL. Took an hour to get to the right hotel when it should have been 10 minutes. 3. Upon venting this second disaffication next morning I just got a shrug of the shoulders. Probably because not one of the hotel reception staff was competent in English. 4. After this second debacle I went to the hotel restaurant for breakfast and desperate for coffee. Alas the milk was badly off, my first sip had me reaching like vomit. 5. Wounded, I went back to my room at 9am for a shower, alas no hot water. In fact, there was never any hot water, day or night. 6. I gave them a chance to redeem themselves by organising a taxi to the airport for 10pm, and please call my room when it arrives. By 10.15pm no call. So I went to reception and asked where my taxi was? They ordered it there and then, as they'd completely ignored my booking, resulting in another 15 minute wait. In conclusion, this is an expensive hotel by Hanoi standards. Its no 4 star! In fact, it's the worst hotel/price point ratio I've experienced anywhere in the world by quite a massive margin. Do yourself a favour and avoid this joke of an establishment.

  • Excellent
    Jan 2020
    10.0

    Location, it was near the old town but not in the midst of it. For a 4 star hotel it was more than I expected. Breakfast variety was great. Fruit were fresh and the service was exceptional.

    I can't think of anything right now.

  • Good
    Jan 2020
    8.0

    Perfect locations. great team and support staff. neat and clean place

    AC is centrally controlled. Cooling was not upto the mark. The room TV was not a smart TV and had local channels only.

  • Excellent
    Jan 2020
    8.8

    Great location and good breakfast. The room we had was quite tight to get past the very large bed to the bathroom. The rooftop bar ended up being a great spot to watch the NYE fireworks from. We stayed here twice before and after our trip to halong bay.

  • Good
    Jan 2020
    7.5

    Very good location, friendly staff, great breakfast

    When we arrived the toilet was not properly clean but the reception sent a housekeeping to fix it.

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About

Overview

With a stay at Silk Queen Grand Hotel, you'll be centrally located in Hanoi, steps from Thang Long Water Puppet Theatre and within a 5-minute walk of Hoan Kiem Lake. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.5 Good

based on 192 reviews

10.0

Location

8.9

Breakfast

5.0

Bar

4.4

Value

Things to Know

  • Clean rooms
  • Nice building
  • Friendly service

Check in

2:00 PM

Check out

12:30 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness center
Free Wi-Fi
Increased accessibility
Babysitting or child care
Business center
Car rental
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle rental
Spa
Hot tub
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24hr front desk
Safe
Sauna
Airport shuttle (surcharge)
Storage available
Terrace/Patio
Rooftop
Elevator
Massage
Express check out

FAQs when booking at Silk Queen Grand Hotel

Where is Silk Queen Grand Hotel located?

Silk Queen Grand Hotel is located at 36 Lo Su St, Hoan Kiem in Hoàn Kiếm District, 2.7 miles from the center of Hanoi. Thang Long Water Puppet Theatre is the closest landmark to Silk Queen Grand Hotel.

When is check-in time and check-out time at Silk Queen Grand Hotel?

Check-in time is 2:00 PM and check-out time is 12:30 PM at Silk Queen Grand Hotel.

Does Silk Queen Grand Hotel offer free Wi-Fi?

Yes, Silk Queen Grand Hotel offers free Wi-Fi.

Does Silk Queen Grand Hotel offer free parking?

No, Silk Queen Grand Hotel does not offer free parking.

Does Silk Queen Grand Hotel offer free airport shuttle service?

No, Silk Queen Grand Hotel does not offer free airport shuttle service.

How far is Silk Queen Grand Hotel from the airport?

Silk Queen Grand Hotel is 13.5 miles from Hanoi Noibai. Silk Queen Grand Hotel is 58 miles from Haiphong Catbi.

Does Silk Queen Grand Hotel have a pool?

Yes, Silk Queen Grand Hotel has a pool onsite.

Photos

Silk Queen Grand Hotel - Hanoi - Building All Photos (35)
Silk Queen Grand Hotel - Hanoi - Balcony Balcony (1)
Silk Queen Grand Hotel - Hanoi - Bathroom Bathroom (2)
Silk Queen Grand Hotel - Hanoi - Bedroom Bedroom (15)
Silk Queen Grand Hotel - Hanoi - Front desk Front desk (1)

Location

Most Popular Landmarks

  • Thang Long Water Puppet Theatre 186 yd
  • Hoan Kiem Lake 0.3 mi
  • Bach Ma Temple 0.4 mi
  • St. Joseph Cathedral 0.4 mi
  • Hanoi Old Quarter 0.5 mi
  • Hanoi Opera House 0.6 mi

Hanoi Travel Guide

Learn about Hanoi on KAYAK

Getting Around

Hanoi Noibai 13.5 mi
Haiphong Catbi 58 mi

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Silk Queen Grand Hotel