Good to know
|Distance to city center||2.7 mi|
|"Good location, friendly helpful staff."||(in 126 reviews)|
|"Perfect location staff very helpful"||(in 180 reviews)|
|"Excellent hotel with great staff."||(in 54 reviews)|
|"Room too small to move"||(in 4 reviews)|
|"Bathroom not handy especially the shower."||(in 8 reviews)|
|"We didn't hear any more on that."||(in 2 reviews)|
Time of year
Show reviews that mention
|executive room||in 5 reviews|
|good breakfast||in 113 reviews|
|good selection||in 10 reviews|
|great location||in 170 reviews|
|great view||in 12 reviews|
|hear conversations||in 7 reviews|
|kiem lake||in 37 reviews|
|lovely and the hotel||in 91 reviews|
|old quarter||in 23 reviews|
|rooftop bar||in 15 reviews|
|room was small||in 12 reviews|
|shower curtain||in 26 reviews|
|staff were very friendly||in 241 reviews|
|swimming pool||in 103 reviews|
|tourist area||in 9 reviews|
Good location and fairly clean rooms
1. They offered airport pickup for $19 "to avoid scams" so I booked it. I stood at the outdoor meeting point like an idiot for 45 minutes, no driver and no reply from hotel. Airport meeting point is right next to the official taxi rank, which I eventually used at a metered cost of $18. When I vented my dissatisfaction on arrival I was told I was "standing in the wrong place"!!!!! Erm..... there is one meeting point and its no more than 10 metres wide! 2. There was a standard "credit card" style room key, helpfully printed with the hotel name and address. I went out for dinner and jumped in a taxi to go back to the hotel, showing the driver said key card. I promptly arrived at the wrong hotel, as I'd been issued a key card printed with details of a COMPLETELY DIFFERENT HOTEL. Took an hour to get to the right hotel when it should have been 10 minutes. 3. Upon venting this second disaffication next morning I just got a shrug of the shoulders. Probably because not one of the hotel reception staff was competent in English. 4. After this second debacle I went to the hotel restaurant for breakfast and desperate for coffee. Alas the milk was badly off, my first sip had me reaching like vomit. 5. Wounded, I went back to my room at 9am for a shower, alas no hot water. In fact, there was never any hot water, day or night. 6. I gave them a chance to redeem themselves by organising a taxi to the airport for 10pm, and please call my room when it arrives. By 10.15pm no call. So I went to reception and asked where my taxi was? They ordered it there and then, as they'd completely ignored my booking, resulting in another 15 minute wait. In conclusion, this is an expensive hotel by Hanoi standards. Its no 4 star! In fact, it's the worst hotel/price point ratio I've experienced anywhere in the world by quite a massive margin. Do yourself a favour and avoid this joke of an establishment.
Location, it was near the old town but not in the midst of it. For a 4 star hotel it was more than I expected. Breakfast variety was great. Fruit were fresh and the service was exceptional.
I can't think of anything right now.
Perfect locations. great team and support staff. neat and clean place
AC is centrally controlled. Cooling was not upto the mark. The room TV was not a smart TV and had local channels only.
Great location and good breakfast. The room we had was quite tight to get past the very large bed to the bathroom. The rooftop bar ended up being a great spot to watch the NYE fireworks from. We stayed here twice before and after our trip to halong bay.
Very good location, friendly staff, great breakfast
When we arrived the toilet was not properly clean but the reception sent a housekeeping to fix it.
With a stay at Silk Queen Grand Hotel, you'll be centrally located in Hanoi, steps from Thang Long Water Puppet Theatre and within a 5-minute walk of Hoan Kiem Lake. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 192 reviews
Things to Know
- Clean rooms
- Nice building
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Silk Queen Grand Hotel
Where is Silk Queen Grand Hotel located?
Silk Queen Grand Hotel is located at 36 Lo Su St, Hoan Kiem in Hoàn Kiếm District, 2.7 miles from the center of Hanoi. Thang Long Water Puppet Theatre is the closest landmark to Silk Queen Grand Hotel.
When is check-in time and check-out time at Silk Queen Grand Hotel?
Check-in time is 2:00 PM and check-out time is 12:30 PM at Silk Queen Grand Hotel.
Does Silk Queen Grand Hotel offer free Wi-Fi?
Yes, Silk Queen Grand Hotel offers free Wi-Fi.
Does Silk Queen Grand Hotel offer free parking?
No, Silk Queen Grand Hotel does not offer free parking.
Does Silk Queen Grand Hotel offer free airport shuttle service?
No, Silk Queen Grand Hotel does not offer free airport shuttle service.
How far is Silk Queen Grand Hotel from the airport?
Silk Queen Grand Hotel is 13.5 miles from Hanoi Noibai. Silk Queen Grand Hotel is 58 miles from Haiphong Catbi.
Does Silk Queen Grand Hotel have a pool?
Yes, Silk Queen Grand Hotel has a pool onsite.
Reviews about Silk Queen Grand Hotel
Most Popular Landmarks
- Thang Long Water Puppet Theatre 186 yd
- Hoan Kiem Lake 0.3 mi
- Bach Ma Temple 0.4 mi
- St. Joseph Cathedral 0.4 mi
- Hanoi Old Quarter 0.5 mi
- Hanoi Opera House 0.6 mi
|Hanoi Noibai||13.5 mi|
|Haiphong Catbi||58 mi|