Silk Queen Grand Hotel

Good location and fairly clean rooms

1. They offered airport pickup for $19 "to avoid scams" so I booked it. I stood at the outdoor meeting point like an idiot for 45 minutes, no driver and no reply from hotel. Airport meeting point is right next to the official taxi rank, which I eventually used at a metered cost of $18. When I vented my dissatisfaction on arrival I was told I was "standing in the wrong place"!!!!! Erm..... there is one meeting point and its no more than 10 metres wide! 2. There was a standard "credit card" style room key, helpfully printed with the hotel name and address. I went out for dinner and jumped in a taxi to go back to the hotel, showing the driver said key card. I promptly arrived at the wrong hotel, as I'd been issued a key card printed with details of a COMPLETELY DIFFERENT HOTEL. Took an hour to get to the right hotel when it should have been 10 minutes. 3. Upon venting this second disaffication next morning I just got a shrug of the shoulders. Probably because not one of the hotel reception staff was competent in English. 4. After this second debacle I went to the hotel restaurant for breakfast and desperate for coffee. Alas the milk was badly off, my first sip had me reaching like vomit. 5. Wounded, I went back to my room at 9am for a shower, alas no hot water. In fact, there was never any hot water, day or night. 6. I gave them a chance to redeem themselves by organising a taxi to the airport for 10pm, and please call my room when it arrives. By 10.15pm no call. So I went to reception and asked where my taxi was? They ordered it there and then, as they'd completely ignored my booking, resulting in another 15 minute wait. In conclusion, this is an expensive hotel by Hanoi standards. Its no 4 star! In fact, it's the worst hotel/price point ratio I've experienced anywhere in the world by quite a massive margin. Do yourself a favour and avoid this joke of an establishment.