Pros (+) room, facilities, tiny caffe Latte for breakfast rather than a mug
Cons (-) check-in 3 PM or later.
5 stars
Intercontinental Hanoi Westlake
Photos of Intercontinental Hanoi Westlake
Overview
Featuring views of the city, InterContinental Hanoi Westlake offers 5-star accommodation in Hanoi. The various amenities this charming hotel has to offer include a Jacuzzi, an outdoor pool and a sauna.
There are a variety of facilities on offer to guests of Hanoi Intercontinental Westlake, such as a ballroom, a beauty centre and 24-hour room service. For a fast and effortless check-in and departure experience, guests can take advantage of the express check-in/check-out feature.
All the contemporary rooms at Hanoi Westlake feature a private balcony, a spa bath and a mini bar. The bathrooms have a shower, and come with bathrobes, slippers and a hair dryer.
During their stay at Hanoi Westlake Hotel, guests can make the most of the sun on the terrace or have a drink at Sunset Bar. There is also the added advantage of an on-site restaurant.
InterContinental is within walking distance of West Lake. Valet parking is available for guests with a vehicle, or an airport shuttle service can be requested.
Latest deals for Intercontinental Hanoi Westlake
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Intercontinental Hanoi Westlake
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Conditioner
Dining
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Coffee machine
General
- Executive lounge access
- Family rooms
- Lake view
- Lockers
- Storage available
- Slippers
- Sofa
- Telephone
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Pool and spa
- Hot tub
- Outdoor pool
- Pool with a view
- Spa and wellness center
- Massage
- Sauna
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
Accessibility and suitability
- No smoking
- Designated smoking area
- Increased accessibility
- Elevator
Outdoor
- Outdoor furniture
- Garden
- Terrace/Patio
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Wardrobe or closet
Things to do
- Gift shop
- Golf
- Beauty salon
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
- Fitness center
Reviews of Intercontinental Hanoi Westlake
8.7
Very good
1566 verified ratings
Wonderful
905
Very good
320
Good
168
Okay
90
Fair
36
Mediocre
25
Poor
22
Summary of reviews
Guests say
Guests appreciated the cleanliness and location of the hotel, noting that it was well-maintained and conveniently situated near attractions. However, there were several complaints regarding the service, with some guests feeling disappointed by the responsiveness and attentiveness of the staff. Overall, while many enjoyed their stay, improvements in service would enhance the experience further.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.6 out of 10
502 reviews
9 out of 10
151 reviews
8.6 out of 10
2 reviews
10 out of 10
1 review
9.3 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast buffet offers an extensive range of high-quality food and beverages, with a variety of Eastern and Western dishes. Guests have praised the fantastic breakfast spread and the delicious food at the Milan Restaurant.
How is the hotel's cleanliness and maintenance?
The hotel is well-maintained and offers a clean and cozy environment. Guests have appreciated the spotless rooms, exceptional housekeeping, and the exceptional service from the staff in maintaining the property.
What are the unique features of the hotel's location?
The hotel is situated on the West Lake, offering a tranquil oasis in the heart of the city. Guests have enjoyed the magnificent views and the resort-like feel of the property, making it a peaceful retreat in Hanoi.
How is the hotel's customer service and staff?
The staff at the hotel are exceptionally attentive, courteous, and helpful, going above and beyond to ensure a fantastic stay. Guests have praised the helpful and polite staff, as well as the non-disruptive housekeeping process.
What are the best times to visit the hotel?
The hotel is particularly recommended for a visit during the high season in April, offering a beautiful setting overlooking the West Lake. Guests have also enjoyed the peaceful environment and the variety of activities available at the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views of the West Lake from the rooms were stunning, so consider requesting a room with a lake view for a more enjoyable stay.
Explore Nearby Attractions
The hotel's proximity to West Lake and attractions like Tran Quoc Pagoda and the Presidential Palace makes it a great base for sightseeing. Plan a visit to these nearby attractions for a memorable experience.
Be Mindful of Mosquitoes
Some guests reported encountering mosquitoes due to the hotel's location. It's advisable to bring insect repellent or inquire about mosquito control measures during your stay.
Consider Room Location
Guests staying in rooms far from the lobby, breakfast area, or gym found it inconvenient. If easy access to these facilities is important to you, consider requesting a room closer to the main building.
Enjoy the Sunset Bar
Guests highly recommended the Sunset Bar for a relaxing evening with beautiful sunset views. Don't miss the opportunity to unwind and enjoy the picturesque setting.
Utilize the Intercontinental Club
Guests enjoyed the Intercontinental Club experience, which offers afternoon tea and evening cocktails. Consider upgrading to this option for added comfort and convenience.
Check for Room Renovation
Some guests mentioned that certain rooms appeared dated and in need of renovation. If modern accommodations are important to you, consider inquiring about newly renovated rooms.
Plan for Transportation
While the hotel's location offers a peaceful environment, it may require transportation for accessing city attractions and street food. Consider using ride-hailing services for convenience.
Take Advantage of the Breakfast Buffet
Numerous guests praised the extensive and high-quality breakfast buffet. Make sure to indulge in this offering for a delightful start to your day.
Consider the Over-Water Rooms
Guests staying in over-water rooms enjoyed the unique experience and recommended them for a special and memorable stay.
Location
5 Tu Hoa, Hanoi 00000
What's nearby
- West Lake0.6 mi
- Truc Bach Lake1 mi
- Presidential Palace1.3 mi
- Ho Chi Minh Mausoleum1.5 mi
- Ho Chi Minh Museum1.6 mi
- Hanoi Citadel1.7 mi
- Dong Xuan Market1.8 mi
- Vietnam Military History Museum1.9 mi
- National Museum of Fine Arts1.9 mi
- Temple of Literature2.2 mi
- St. Joseph Cathedral2.3 mi
- Hanoi City Centre2.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Intercontinental Hanoi Westlake
Low season | June |
|---|---|
High season | November |
Average price (weeknight) | $169 |
Average price (weekend night) | $163 |
When to book a room at Intercontinental Hanoi Westlake
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Intercontinental Hanoi Westlake
FAQs when booking at Intercontinental Hanoi Westlake
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See most recommended stays in HanoiGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 3.1 mi |
Nearest Airport | Hanoi Noibai |
Distance to airport | 11.3 mi |
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