Situated in Tay Ho, Sheraton Hanoi Hotel provides 5-star accommodation and an outdoor pool, a free shuttle service and a Jacuzzi. It also offers 24-hour room service, a sauna and outdoor tennis courts.
The air-conditioned rooms at the hotel are charming and feature a mini bar, a marble bathroom and a spa bath. They are all soundproofed and include a refrigerator, bottled water and slippers.
Those staying at Sheraton Hanoi Hotel can indulge in a beverage at Chime, before sampling a meal at Oven Dor. For guests spending the day out, the hotel provides packed lunches if required.
Those looking to unwind while in Hanoi can discover the hotel's lake or enjoy a game in the snooker room. Hoan Kiem Lake, Temple of Literature and Hoa Lo Prison are an easy car ride away.
Dining
Services and conveniences
Basics
General
Pool and spa
Laundry
Accessibility and suitability
Bathroom
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Family friendly
Parking and transportation
Outdoor
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Media and entertainment
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Pros. Nothing
Cons. It's very old property. Ridiculous... Insulting Sheraton brand. No wifi in rooms.
Pros. The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.
Cons. The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind. Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal of fuss was transferred to a non-smoking room. Their should be a very clear advice if booking a room it is a smoking room you are booking.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers a great buffet breakfast with a wide variety of options and friendly wait staff.
Are there any concerns about the hotel's cleanliness?
Some guests mentioned that the interior of the hotel is old and worn out, but overall, the hotel is very clean and well-kept.
What are the staff like at the hotel?
The staff are described as very nice, attentive, friendly, and professional. They are always looking out for customer comfort and are accommodating and helpful.
How is the hotel's location and view?
The hotel is in a very good location with a nice view of the lake. Some rooms offer a view of a distant skyline, which is great to look at at night. The staff are very courteous and accommodating.
What are the hotel's unique offerings?
The hotel provides a club lounge with good value, large-sized rooms, great facilities, and a rooftop view that takes your breath away. The staff in the club lounge are accommodating and helpful, familiarizing guests with their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room with a View
Several guests mentioned the excellent view of the lake and the distant skyline from their rooms, making it worthwhile to request a room with a view.
Take Advantage of the Club Lounge
Guests found the Club Lounge to be of good value, providing an opportunity to relax and enjoy the facilities.
Explore Nearby Attractions
The hotel's location offers easy access to attractions such as West Lake, Tran Quoc Pagoda, and the Presidential Palace, making it convenient for sightseeing.
Be Mindful of Noise Levels
Some guests experienced issues with noise, so it may be beneficial to request a quiet room or inquire about noise-reducing measures.
Check for Room Maintenance
While many guests praised the maintenance and cleanliness of the hotel, a few mentioned that the room facilities seemed old, so it may be helpful to check for any recent updates or renovations.
Utilize the Travel Desk
Guests appreciated the assistance provided by the travel desk, which can be helpful for planning activities and exploring the surrounding area.
Consider Transportation Options
The hotel offers a free shuttle service and airport shuttle, which can be convenient for guests looking for transportation options.
Enjoy the Buffet Breakfast
The buffet breakfast received positive feedback from guests, highlighting the variety of options and the friendly wait staff.
Take Note of Staff Friendliness
Numerous guests praised the friendly and supportive staff, emphasizing their helpful and accommodating nature.
Be Mindful of Payment Terms
Some guests mentioned inflexibility in payment terms, so it may be beneficial to clarify payment details in advance to avoid any inconvenience during the stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | January |
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High season | April |
Average price (weeknight) | $202 |
Average price (weekend night) | $190 |
Sheraton Hanoi Hotel is located at K5 Nghi Tam, 11 Xuan Dieu Road in Tay Ho, 3.2 miles from the center of Hanoi. West Lake is the closest landmark to Sheraton Hanoi Hotel.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Sheraton Hanoi Hotel.
Yes, Sheraton Hanoi Hotel offers free Wi-Fi.
Yes, Sheraton Hanoi Hotel offers free parking.
Sheraton Hanoi Hotel is 11.1 miles from Hanoi Noibai. Sheraton Hanoi Hotel is 60.1 miles from Haiphong Catbi.
Yes, Sheraton Hanoi Hotel has a pool onsite.
KAYAK scours the web for all room deals available at Sheraton Hanoi Hotel in Hanoi and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Sheraton Hanoi Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Sheraton Hanoi Hotel.
Value for money | 7.8 |
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Distance to city center | 3.2 mi |
Nearest Airport | Hanoi Noibai |
Distance to airport | 11.2 mi |