Pros (+) Nothing
Cons (-) It's very old property. Ridiculous... Insulting Sheraton brand. No wifi in rooms.
5 stars
Sheraton Hanoi Hotel
Photos of Sheraton Hanoi Hotel
Overview
Situated in Tay Ho, Sheraton Hanoi Hotel provides 5-star accommodation and an outdoor pool, a free shuttle service and a Jacuzzi. It also offers 24-hour room service, a sauna and outdoor tennis courts.
The air-conditioned rooms at the hotel are charming and feature a mini bar, a marble bathroom and a spa bath. They are all soundproofed and include a refrigerator, bottled water and slippers.
Those staying at Sheraton Hanoi Hotel can indulge in a beverage at Chime, before sampling a meal at Oven Dor. For guests spending the day out, the hotel provides packed lunches if required.
Those looking to unwind while in Hanoi can discover the hotel's lake or enjoy a game in the snooker room. Hoan Kiem Lake, Temple of Literature and Hoa Lo Prison are an easy car ride away.
Latest deals for Sheraton Hanoi Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sheraton Hanoi Hotel
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
Dining
- Electric kettle
- Minibar
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Adapter
- Air-conditioned
- Trash cans
General
- Family rooms
- Fireplace
- Seating area
- Interconnected room(s) available
- Sofa
- Soundproofing
- Carpeted
- Storage available
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Hot tub
- Outdoor pool
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
- Tumble dryer
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Pets not allowed
- Designated smoking area
Bathroom
- Shower
- Bathtub
- Hairdryer
- Bathrobe
- Private bathroom
Things to do
- Gift shop
- Bicycle rental
- Foosball table
- Beauty salon
- Pool table
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Outdoor
- Terrace/Patio
- Balcony
- Garden
Bedroom
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Sheraton Hanoi Hotel
8.1
Very good
211 verified ratings
Wonderful
110
Very good
39
Good
35
Okay
8
Fair
6
Mediocre
5
Poor
8
Summary of reviews
Guests say
Guests appreciated the great service and cleanliness of the hotel, with many highlighting the friendly staff and good location. However, several reviews pointed out that the amenities and room furnishings are outdated, and some guests experienced issues with room assignments and lack of modern conveniences like Wi-Fi in rooms.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
71 reviews
8.4 out of 10
12 reviews
6.7 out of 10
2 reviews
All reviews
Pros (+) The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.
Cons (-) The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind. Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal ...
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers a great buffet breakfast with a wide variety of options and friendly wait staff.
Are there any concerns about the hotel's cleanliness?
Some guests mentioned that the interior of the hotel is old and worn out, but overall, the hotel is very clean and well-kept.
What are the staff like at the hotel?
The staff are described as very nice, attentive, friendly, and professional. They are always looking out for customer comfort and are accommodating and helpful.
How is the hotel's location and view?
The hotel is in a very good location with a nice view of the lake. Some rooms offer a view of a distant skyline, which is great to look at at night. The staff are very courteous and accommodating.
What are the hotel's unique offerings?
The hotel provides a club lounge with good value, large-sized rooms, great facilities, and a rooftop view that takes your breath away. The staff in the club lounge are accommodating and helpful, familiarizing guests with their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room with a View
Several guests mentioned the excellent view of the lake and the distant skyline from their rooms, making it worthwhile to request a room with a view.
Take Advantage of the Club Lounge
Guests found the Club Lounge to be of good value, providing an opportunity to relax and enjoy the facilities.
Explore Nearby Attractions
The hotel's location offers easy access to attractions such as West Lake, Tran Quoc Pagoda, and the Presidential Palace, making it convenient for sightseeing.
Be Mindful of Noise Levels
Some guests experienced issues with noise, so it may be beneficial to request a quiet room or inquire about noise-reducing measures.
Check for Room Maintenance
While many guests praised the maintenance and cleanliness of the hotel, a few mentioned that the room facilities seemed old, so it may be helpful to check for any recent updates or renovations.
Utilize the Travel Desk
Guests appreciated the assistance provided by the travel desk, which can be helpful for planning activities and exploring the surrounding area.
Consider Transportation Options
The hotel offers a free shuttle service and airport shuttle, which can be convenient for guests looking for transportation options.
Enjoy the Buffet Breakfast
The buffet breakfast received positive feedback from guests, highlighting the variety of options and the friendly wait staff.
Take Note of Staff Friendliness
Numerous guests praised the friendly and supportive staff, emphasizing their helpful and accommodating nature.
Be Mindful of Payment Terms
Some guests mentioned inflexibility in payment terms, so it may be beneficial to clarify payment details in advance to avoid any inconvenience during the stay.
Location
K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi
What's nearby
- West Lake0.7 mi
- Truc Bach Lake1.1 mi
- Presidential Palace1.4 mi
- Ho Chi Minh Mausoleum1.6 mi
- Ho Chi Minh Museum1.7 mi
- Hanoi Citadel1.8 mi
- Dong Xuan Market1.9 mi
- Vietnam Military History Museum2 mi
- National Museum of Fine Arts2 mi
- Temple of Literature2.3 mi
- St. Joseph Cathedral2.4 mi
- Hanoi City Centre2.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Hanoi Hotel
Low season | July |
|---|---|
High season | December |
Average price (weeknight) | $221 |
Average price (weekend night) | $153 |
When to book a room at Sheraton Hanoi Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sheraton Hanoi Hotel
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Value for money | 7.7 |
|---|---|
Distance to city center | 3.2 mi |
Nearest Airport | Hanoi Noibai |
Distance to airport | 11.2 mi |