Sheraton Hanoi Hotel

The hotel offers a great buffet breakfast with a wide variety of options and friendly wait staff.

Some guests mentioned that the interior of the hotel is old and worn out, but overall, the hotel is very clean and well-kept.

The staff are described as very nice, attentive, friendly, and professional. They are always looking out for customer comfort and are accommodating and helpful.

The hotel is in a very good location with a nice view of the lake. Some rooms offer a view of a distant skyline, which is great to look at at night. The staff are very courteous and accommodating.

The hotel provides a club lounge with good value, large-sized rooms, great facilities, and a rooftop view that takes your breath away. The staff in the club lounge are accommodating and helpful, familiarizing guests with their stay.

Several guests mentioned the excellent view of the lake and the distant skyline from their rooms, making it worthwhile to request a room with a view.

Guests found the Club Lounge to be of good value, providing an opportunity to relax and enjoy the facilities.

The hotel's location offers easy access to attractions such as West Lake, Tran Quoc Pagoda, and the Presidential Palace, making it convenient for sightseeing.

Some guests experienced issues with noise, so it may be beneficial to request a quiet room or inquire about noise-reducing measures.

While many guests praised the maintenance and cleanliness of the hotel, a few mentioned that the room facilities seemed old, so it may be helpful to check for any recent updates or renovations.

Guests appreciated the assistance provided by the travel desk, which can be helpful for planning activities and exploring the surrounding area.

The hotel offers a free shuttle service and airport shuttle, which can be convenient for guests looking for transportation options.

The buffet breakfast received positive feedback from guests, highlighting the variety of options and the friendly wait staff.

Numerous guests praised the friendly and supportive staff, emphasizing their helpful and accommodating nature.

Some guests mentioned inflexibility in payment terms, so it may be beneficial to clarify payment details in advance to avoid any inconvenience during the stay.