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The hot springs make it worth the price. We stayed for one night, but enjoyed two days on the hot springs and pools. We absolutely loved it and recommend it. Do not expect great food. Both breakfast and dinner were highly overpriced for the quality. Dinner was so disappointing, we spent about $100 for two entrees, one appetizer and two beers, but the ribeye was could barely edible, and the special nothing to brag about. They also offer a buffet by the pool for $39/person, which we didn't try. Breakfast for $25/person was also a rip off considering I only enjoyed the fruits and yogurt. The rest of the buffet was not great, so I barely touched it. They need to invest in better food in my opinion...
The surroundings were beautiful with the volcano as the backdrop. The staff was friendly and accommodating. Shuttle service to spa and springs was very timely.
Rooms, facilities Price of breakfast
Staff, room and Thermals are amazing. Area for guests only is very romantic and peaceful. Thermal waters in area for guests only was not as hot as described by staff. Due to rain, all bungalows were dirty and wet. Staff could have been more on the ball on that. Perhaps covering them with plastic sheets so they wouldn't get so wet.
Everything was perfect. Best service and facilities! Amazing! The breakfast is expensive
The thermal pools The cleanliness was horrible. Dingy and smell of mold. The facility needs an update badly
Everything was Amazing A less formal eating option and less expensive breakfast.
Ultra luxury accommodations if u choose the Rainforest room. What makes this place extra special is the Shangri-La, the exclusive hotel guests only portion of the thermal spa. Can't wait to go there again!
Had a wonderful stay. Great location to explore the rain forest of Costa Rica. Had a wonderful room with beautiful views. Fabulous bathroom with huge Jacuzzi tub and separate shower. Staff were very friendly and attentive. Great to come back to the resort after hiking, zip-lining and ATV-ing and relax at the hot springs. Will definitely return. Breakfast was very expensive. Buffet was $25++. The bill was $125.00 for our family of 4. We shopped in town and had breakfast in the room. Was still enjoyable. There was a fridge, coffee. Would be nice to have options for breakfast.
It's a magical place that never disappoints.Very family friendly yet very romantic, too....They have also made improvements and updates to the Spa. The only negative thing is you are totally watered logged after 48 hours there. We only stay 2-3 days max. Then head to the Pacific coast.
Great location. Unbeatable views of Volcan Arenal. Wonderful pools and grounds. Great restaurant. Large clean air-conditioned rooms.
We loved the hotel! Too bad we only stayed one night because they were booked. The photos in the internet does no justice.The staff was very nice and everything was very clean. The room was large and it felt like a luxury hotel. The garden was very pretty and very well kept. The view of the volcano was beautiful. My daughter and her husband got a massage at the spa and they said the setting was beautiful in the lush gardens next to a river. The hot spring pool are drained and new water is put in in the morning. Loved everything about the hotel. Only regret is that we didn't stay there more days. We went the next day to another hotel that was more expensive and was not as nice.
Value. Cleanliness. Room is small
Resort overall was nicely, staff helpful and courteous at front and helping to rooms. Room service was fast Pools a little too hot, kids didn't like bartenders serves. I also thought it was a little slow.
The room was reasonably priced after the off-season discount of 30%. The property is well-designed, and the thermal pools are nice. Tour desk staff was very friendly and helpful. The restaurants are over-priced. WiFi only in the common areas. Can be noisy if somebody is staying in the adjoining room.
The location the rooms the pool and the restaurants were all amazing The staff was friendly and courteous. The staff was friendly and courteous. We got excellent customer service from John Carlo, Alan and Ana. it was amazing! Alex and the front desk
The location is without a doubt beautiful- however you can tell the resort needs some updating. Simple things like softer lighting, modern decorations, and new furniture in common areas would truly make this place a five star hotel. That aside, the pool/bar area is beautiful, and worth spending the time at. The rooms are huge, with amazing shower/waterfall built in. Private balconies give a sense of exlcusiveness and general feeling of getting away. Only bar/snack area onsite didn't open until 6pm. The main restaurant food was not very good, which is unfortunate because it's where the free breakfast came from. We needed staff to come turn the private room jacuzzi on and off (which they did right away, so that's a perk), and again, just a general outdated feel in the main areas.
The hotel property was tropically lush, well maintained and beautiful. They had a butterfly enclosure, a rare red frog enclosure, water, crocodiles and nice paved walkways. Wonderful view of the Arenol volcano. Our room was very large with a big closet and bath. It also had a front and back door with beautiful views for morning coffee. Breakfast buffet was good with a big variety of items and nice patio to enjoy the beautiful scenery. The beds were extremely hard, I had to lay out all my pillows and sleep on them.
Great views of the valley and the mountains We could see and hear several different varieties of birds sitting in our balcony Decent breakfast in the morning Helpful staff $50/night for kids. Most hotels don't have extra charge for kids, the one's that have are $10-$25.. $50 is a bit too much, especially with no information upfront Registration Staff was very helpful, but did not have a lot of information outside of Monteverde. Ordering anything to the room would take a long time to get. Concierge/Travel Desk was under-staffed. One of the person at the desk was rude and not eager to help. Other person was very helpful.
Pools, breakfast, tours
Free shuttle within the facility
Nice place. Good privacy even in shared houses with private verandas. Lots of pools and other stuff to do. Great breakfast. Restaurant doesn't do takeout and pool bar, which does, was very slow, though otherwise ok. And technically they ban food from the outside. So with a small baby going to sleep early, dinner was a problem. Thankfully there are minifridges (no microwaves or coffee pots, though) and no one enforces the ban. Also water slides, while fun, are a bit dangerous - the pools are too shallow for them to be used by adults without bruising an elbow or back
View of volcano was beautiful. The thermal springs were relaxing. We had a good time. Some of the prices were hiked up. They made a mistake with our billing, so pay attention when checking out.
The place is beautiful. The pool and hot tubs are great. When we checked in we took advantage of the special at the spa. The spa is amazing the massage was fine but the location is unbelievable, the room was open on one side facing the jungle and river I have never been to a spa before where the nature sounds were real and not played through speakers. It's the jungle do you have to expect some bugs. There were tiny ants everywhere at the resort they did not bother anything but seeing ants crawl through the room lowers the cleanliness score to 4 stars. That being said I would stay here again in a heartbeat even with the ants.
The hotel has some amazing pools which were a bonus. Hot, warm and cool pools with a swim up bar. The included breakfast was a pretty decent buffet. The view from the rooms was amazing, and the rooms were cozy. Plenty of hot water if you like long showers It was supposedly high season, but the place seemed totally dead. The amenities were great, but the swim up bar had no bartender. Wifi was only in the lobby, and they have people walk you to your room to show you everything which is a little weird.
The hotel location was convenient, relatively quiet and it was easy to come and go throughout our stay. The room was very clean, bathroom was nice. We had a fridge which was helpful and a balcony to dry out our clothes. The wifi worked very well. La Fortuna seemed safe, but just a note that there wasn't always someone sitting at the front desk. No breakfast included and the staff was nice, but one of the staff members didn't have particular recommendations beyond basic tourist stuff in town
Myself husband and 18 yr old daughter had an amazing stay for 4 days at the ranch... We have a whole new appreciation for going green!!! The ranch takes it to a whole new level... Carbon negative! The staff and grounds were just spectacular!!! So friendly.. Knowledge... Very special place.. Just loved the entire experience.... There is much to do in the area and the ranch will assist in making arrangements for all your excursions... Hands down one of our favorite adventures