Overview

Mai Charming Hotel & Spa
Best Wellness Area

29 Hang Bong, Hoan Kiem District, Hanoi, Vietnam
+84 439 382 368

$25+

Overall guest ratings

8.4/10 Excellent
Based on 961 reviews

Review highlights

  • 9.7
  • 9.5
  • 9.5
  • 4.9

Good to know

  • Professional service
  • Friendly service

Nearby

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    About

    Putting you in a great location within a 15-minute walk of Thang Long Water Puppet Theatre and Hoan Kiem Lake, Mai Charming Hotel & Spa offers an airport shuttle (available 24 hours) for USD 17 per vehicle one way. You can indulge in massages, facials, or mani/pedis, and Mai Charming serves breakfast. All rooms offer LCD TVs, minibars, and room service.

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    Amenities

    • Free Wi-Fi
    • ATM on-site
    • Business center
    • Car rental
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Room service
    • Bicycle rental
    • Spa
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Facilities for Disabled Guests
    • Concierge service
    • Free Internet
    • Pets not allowed
    • Designated smoking area
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    Reviews

    Guest reviews of Mai Charming Hotel & Spa

    Overall Rating

    8.4 Excellent
    Based on 961 reviews
    • 9.7 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      10.0 "100% said the reception staff was great."
      10.0 "Management was excellent, said 100%."
    • 9.5 "Excellent wellness & sports facilities."
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      7.8 "City centre within easy reach, said 78%."
    • 8.7 "Breakfast is good."
    • 5.3 "Internet is average."
    • 4.9 "Rooms are not good."
      2.0 "80% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      3.0 "Air conditioning was criticized by 70%."
      3.2 "For 68%, the rooms looked old."
      1.8 "82% found problems with the furniture."
      2.8 "72% said the bathroom was dirty."
    • 3.6 "Not very comfortable."
      2.0 "80% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      3.0 "Air conditioning was criticized by 70%."
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    Overall Rating

    8.4 Excellent
    Based on 682 reviews
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
      10.0 "100% said the reception staff was great."
    • 9.5 "Excellent wellness & sports facilities."
    • 9.2 "Terrific location."
      8.0 "City centre within easy reach, said 80%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 8.4 "Breakfast is good."
    • 5.6 "Internet is average."
    • 5.1 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."
    • 3.7 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
      2.5 "75% said rooms were small."
      4.7 "53% thought it was too noisy."
      3.2 "Air conditioning was criticized by 68%."
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    Overall Rating

    8.6 Excellent
    Based on 67 reviews
    • 9.8 "World class service."
      10.0 "100% found the staff to be very friendly."
    • 9.5 "Terrific location."
    • 8.8 "Breakfast is good."
    • 6.4 "Average amenities."
      6.3 "63% thought the building was acceptable."
    • 4.8 "Rooms are not good."
      2.1 "79% said rooms were small."
      4.6 "54% didn't like the uncomfortable beds."
    • 3.3 "Not very comfortable."
      2.1 "79% said rooms were small."
      4.6 "54% didn't like the uncomfortable beds."

    Overall Rating

    8.1 Excellent
    Based on 9 reviews
    • 9.8 "World class service."
      10.0 "100% found the staff to be very friendly."
    • 9.6 "Terrific location."
    • 5.1 "Rooms are ok."

    Overall Rating

    8.2 Excellent
    Based on 201 reviews
    • 9.9 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 9.4 "Terrific location."
    • 8.6 "Breakfast is good."
    • 6.9 "Vibe was decent."
    • 6.2 "Average amenities."
      6.0 "60% thought the building was acceptable."
    • 4.8 "Rooms are not good."
      1.7 "83% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
    • 4.7 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
    • 3.1 "Quite uncomfortable."
      1.7 "83% said rooms were small."
      4.8 "52% didn't like the uncomfortable beds."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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