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Our room received no service on Friday, the first time this has occurred to me in a motel
The staff were so friendly and helpful. The room was great and clean and comfortable. I liked everything.
Breakfast was good. Staff was terrible and room smelled and sheets were dirty.
The noise level was so quiet. I loved that. Staff should let loose a little. Shouldn't be awkward when talking w guests. The tv was placed pretty awkwardly too.
Nothing Walls were paper thin, staff was very loud during the day. Freeway noise at night was unbearable. Staff blew me off, said everyone complains. Breakfast was gross and not wry sanitary. I travel for a living and spend a lot of time in hotels. I rarely rate them, but I wanted people to be warned that this is not your usual Hilton/homewood suites stay, more of a motel 6 environment.
It was clean, easy check-in and check-out process, very reasonable price. I also had a refrigerator in my room, which was nice. There was no iron in my room, and only a few outlets for charging appliances.
I like it. And will keep coming back.
Location to casino No coffee,had to go to a restaurant for a cup
The The staff was rude no shuttle to the casino not allowed to have guest in room the name of the hotel is highland Inn looks like a motel for ----- dollars I expected better services
Room was very clean. Hotel is close to restaurants, bank, stores, casino and gas station. Very happy with my stay at this hotel. Everything was great.
Very well built. This hotel even located by a very busy highway, it's still very quite. The patio area seems relaxing! I recommend.
The quality and spaciousness of rooms; energy saving design; pool and spa; breakfast Breakfast area crowded and chairs, while comfortable, where too big for the tables; received only additional bar of soap during 7 day stay; toilet paper rough; pool towels not replenished or very small.
Room was very nice, plenty of room. Had a great cook to order complementry breakfast.
Nice new and very comfortable.
Our stay was perfect. Staff was awesome. Hotel was very clean!!!
I love the memory foam mattress' every time I go that's the best thing. The Breakfast Is ALWAYS GOOD AND Very filling. I love the ayres hotels I usually try and stay at all of them this tI me though the cleaning crew bothered more than usual. 3 x's they came to my room after the first time I had told the ladies they could come back when I get ready to check out that I would be checking out by 11:45. I was taking a nap and they continued to knock.
Very nice room, best hotel breakfast in a long time, fireplace! all for a good price.
Large rooms, good breakfast and friendly staff. But the extra that put this hotel over the top for us was their complimentary happy hour from 5:00-7:00: 2 free drinks and tacos in the cozy dining area. After being stuck in snow traffic for hours, this was just what we needed to unwind!
I stayed here for 3 nights while looking for a place to move to in the area. I checked in very late and being a woman traveling alone I was hesitant to see what floor I would be on but the gentleman at the front desk put me on the secure 3rd floor without me asking so that was much appreciated. My single king room was extremely clean (even smelled great), bed was very comfortable, the breakfast had a great variety of food and drinks. Very welcoming place and for an awesome rate. Not the more picturesque location as it is in an industrial area but I had no issues with security or safety.
Did not like the light switches, coffee pot was in a very difficult to operate, and very awkward to use in that place, good coffee. Good sleep, Good places to eat near by.
It was clean. Staff was friendly. Nothing
We arrived earlier than expected and Janice was very helpful and welcoming to accommodate us. I had stayed here before and was very pleased to come back. We Loved the room. Was well cleaned. Bed was comfortable. The room was a great size. The only thing we had a problem with was that they put us in a handicap room and the shower was extremely hard to use being as the toilet area and shower were one big open area and the was no shower curtain to divide or an easy way to use it
price, location, amenities, parking, all good.
Spacious room, would return if I need to go to the area. Complimentary breakfast was nice, good price.
The fact that we were on a floor with access to the outside grassy area for pets was great. The kitchenette had a fridge and microwave. Nice stay. The shower could have been slightly cleaner or updated faucets.
Location Room was tainted with cigarette smoke smell, claustrophobic, 88 degrees in hallways, AC in room was like an icebox, temperature extremes and horrible front reception rude as heck.
Super clean, great size rooms, great price point. and the free breakfast layout is far beyond most hotels "continental breakfasts".
I cannot say enough good things about their complementary breakfast. Surprisingly robust with plenty of room and a friendly cleaning staff. Overall a great way to start the day. Not faulting the hotel for this, but the location leaves much to be desired. East Hospitality Lane is rife with places you've heard of, which doesn't make this much of a "getaway" location. Luckily we were here as a place to stay that was "out of the way" of our actual Southern California vacation destination.
Comfortable and clean room.
Room was upgraded from suite to larger suite. It was a bit confusing trying to figure the system for ordering breakfast. Not a major issue.
The rooms were not "amazing" but overall this hotel is VERY nice and very accommodating. The breakfast is amazing. Even though other hotels have breakfast included, I did not mind paying $11 for a huge, delicious breakfast. Comforters should be larger and warmer.
The size of the room and the nice glass shower.
Polite staff. Very nice hotel with many amenities
room was very clean. beds were SUPER comfortable! Tv was up to date. service was good. we got water and snacks for being hilton honors club members! bathroom wall paper was pretty dated and didnt match the black granite. the shower curtain was too high so when we took a shower the water got all over the bathroom floor. the couches or seats had weird stains on them but still seemed clean.
The room was very nice and spacious. The beds were so comfortable The parking lot was so small. We had checked in and went out with friends. When we got back to the hotel it was late, but there was only 1 spot available and it was between 2 big trucks.
Clean room, Keurig machine in the room and Neutrogena soaps. Shower was nice and large. Bed had a controller to adjust firmness. Wish the breakfast was free. The television had an HDMI cable but when we attempted to connect the laptop to the tv it failed to work. Pool was small and the overall hotel was rather small.
I stayed here with two young children when visiting family in the area. The gentleman at checkin was very friendly. He was very polite and checked us in quickly and smoothly. The pool was fun for the kids. It seemed clean and kept up. The full breakfast was good- normal for this type of hotel. Oh and the beds were very comfortable. The rooms were ok. Just felt like it needed updating. The carpets looked old and a little dirty. The fabric couch was in need of a good steam cleaning or just replacement altogether. Smelled a little musty.
Location of my handicapped room right off the elevator Lights in bathroom on motion detector and shut off every time I was in the shower.
The hotel staff were friendly and efficient. The room was clean, attractive, quiet, and spacious. The breakfast was robust and tasty. The landscaping was exceptional. We had bougainvilleas blooming right outside our window!
The staff was friendly and professional! The suite was very nice and very clean. The front desk workers were extremely helpful and the housekeeping staff was pleasant and extremely considerate.
It was being renovated, but the changes will be nice. I don't appreciate Kayak advertising that it is a Hilton when it is not.
Attentive, Beautiful , Friendly
Our stay was amazing! The Double Tree was very clean and just great in general. The shower. Very little water comes out and you have to wait a whole for water to get hot.
Temperature control on wall and super comfy bed!
Very nice, clean hotel. it was a little pricy, but since I was here for an event, a lot of hotels were sold out so it was not a shock.
Hotel is no longer a Hilton and under renovation. A very serious health issue of a family member brought us together & we took 3 rooms for out-of-town family. On the check-out day we advised the "front desk" (actually a table in the gym) that we would keep one room for another day. As it neared check out time, the maid came to say that we had to leave as the room was already booked to someone else (who was sitting on the floor next to the room waiting to get in!) Went to the "desk" to state my disappointment and was treated politely, but in an unconcerned manner with "We overbooked." Is that MY problem. Hilton probably would have made arrangements for a rom somewhere else for us, but The Hotel San Bernardino did not. Attitude of overbooking and sending guests packing without notice. Tacky, tacky.
staff was courteous... especially front desk girl Adrienne Carpets and the feel wasn't the cleanest. But possible renovation going on.
Right off the highway. The room was clean and the staff were friendly. This is not a Hilton property as advertised by Kayak, therefore it was difficult to find. The hotel was going through many remodeling projects. The plumbing was bad and the power went out for about an hour during my stay.
I liked the atmosphere. It is a good place for a business trip - the breakfast bar was pretty good. The front desk staff was courteous. I was on a lower floor facing the parking lot, there were obnoxiously loud people drinking beer from the trunk of their car until about 10pm. This is not a hit on the hotel as much as it is some of the guests.
Loved the black out curtains. The breakfast was great also. The beds were comfortable and had a good night sleep. Nothing
Very clean hotel, close to the university, which is why we were in Loma linda Would have been nicer to have a slightly lower price, but it was a good deal so I can't complain.
It is exactly what you see on the pictures before you book the room. I wish it was a pet friendly place.
The beds, how they had a sauna, and a jucuzzi.
temperpedic beds!! so comfy! the ivy covered courtyard was so charming. a very nice room and great price! a little tricky to get to from the 210 freeway but with gps no problem really.
They have done a fantastic job transforming an old motel into the perfect place to stay, whether in the area for business or pleasure. The rooms were very nicely appointed, including cedar wood planks in the closet. There are nice and rare additions, including free water bottles in the room, fresh fruit available in the lobby, and tea, coffee, and hot chocolate available 24 hours per day. The free wireless worked great, which is not always the case with free hotel Wi-Fi. There is a small, but nice outdoor pool and hot tub area which includes two dry saunas. The only negative is the breakfast area: It is too small. But that's a very small thing indeed compared with the positives of this place.
I have stayed here twice on week long trips and they always have the best price in the area. They also ahve the best environment. It feels like a little private paradise.
comfortable spacious room; helpful staff printed out map for me to travel to restaurant; had all of the amenities important to us.
Redlands Dynasty suites is clean inside and out. we especially like the plant growth. it adds to the comfort and beauty of the facility. thank you for your great service. cost worth it. Big rig took multiple parking spaces, 6-5-09
Everything was great. Was given a nice greeting for check in. The girl checked me in 30minutes before check in time started which was nice. The room was very clean and the bed was extremely comfortable. Would recommend That I didn't stay there for longer
They supplied a crib that was not just a pack-n-play. The fake fireplace was nice. And I liked being able to wash my cloths before we left. The rooms were small and the over furnished, making things very cramped to put a suitcase or a crib. Yes, they supplied a crib, but they didn't have any actual bedding for it. They just gave us queen sized sheets, with matching size blanket and mattress pad, and full sized pillows. If your going to offer a crib, you should at least have accompanieing sheets for it, and leave the pillow out, it's not good to have in a crib anyway. There were two sets of knobs in the shower, which was weird and confusing. I also hated the despencers for shampoo and soap inside the shower and over the sink, it felt cheap, like I was showering at a gym. And I actually disliked the Tempur-pedic mattress, which I was really looking forward to sleeping on. The mattress seemed to sink too much and create and unsupportive uncomfortable divot that was hard to move around in. The foam mattress was also uncomfortably warm, it felt stuffy to sleep on. It was a big disappointment for the high price.
The room was small, i didnt sleep well because there were no AC so it was too hot even with the window open. In the morning it was so noisy between the people leaving and the cart of cleaning people. I could hear the door from next room. I wouldn't recommend this hotel even though it's a cute hotel with a great service and facilities.
Great front desk team, super attentive, really tries to make your stay amazing. Super clean. Tasty Breakfast options, different for both nights of my stay. Quiet rooms, huge spaces, well equipped kitchen. Nice TV's / plenty of channels. Uber drivers have no clue how to get to and from.
nice room brekfast
Comfortable beds. Being on the second floor, we are in our 70's so not fun carrying suitcases up the stairs.
Quiet & very convenient to all locations. Very reasonably priced. Key didn't work at first. Had to wait for staff to return from break to get it taken care of.
The young ladies at the check in/check out desk were nice and professional. The grounds were neat and clean. There was no toliet tissue in the room, had to track down housekeeping. Both beds had stains on the sheets, my bed had what looked like black mascara smudges on the upper head part of the sheets (covered by the pillow). My friend's bed had "something red" what looked like blood on the upper part of the sheet and her bedspread had rips. One reason I chose this motel is because the picture shown on the website was so pretty (I forgot that could have been any of their rooms and who knows how old the pictures where). And lastly, the issue that was of most concern was that the bathroom had lots of little ants crawling around, both on the floor, on the walls and especially in the bathtub and bathtub walls. Not sure if I would stay there again, since I don't know if all the rooms are like that.
The price was really good, the room was really clean, but the breakfast was really poor, just coffee, muffins and orange.
It was comfortable & had good air conditioning There was ants. Coming in from the sink
The price There were stains on the sheets, the walls the bathroom and the room itself were disgusting. There were cockroaches and the staff was extremely rude.
Soft bed, very nice staff, No bad points
Good price. good location for short stays
Rooms were clean and spacious. Very modern, full kitchen. The washing machines didnt work, they were all out of order. Wasted alot of time going to outside laundry facility.
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This guest did not leave comments about this hotel.
The location was nice. The bed was AWFUL. Smoking outside the room.
The only thing I wish was different was i would've liked breakfast being served earlier, even 6:30. Maybe even the coffee ready earlier. Otherwise, love this hotel.
Staff were Great. Free Breakfast was really super! Place, in general, was operated professionally! Excellent experience.
We loved everything about our stay here. Nice hotel, nice rooms, helpful staff, good hot breakfast. It would have been nice to have at least one mirror in the living area.
Carpet seemed dirty. Everything else was great. The carpet in the room seemed really old and dirty.
Breakfast lady was most outstanding!!! dÃ©cor, kitchen in suite, quiet air conditioning, free parking, breakfast, staff. I requested a room away from elevator, luckily they were able to accommodate. Hotel mgr. knocking at door immediately after I called to check out. He was polite, but it really annoyed me! Pet hair on couch. Comp/printer in lobby vs. separate rm. Noisy refrigerator. Indoor pool, chemical stench,lack of Jacuzzi. Charge for laund
the indoor pool was great Front desk staff wasn't responsive one time when we came down there to ask a question. We waited for 5 minutes and no one was there. They didn't even have one of those 'ring bell for service' either!
This guest did not leave comments about this hotel.
An incredible value for only ten dollars more than I would have paid at Motel 6. And I got a suite with full kitchen and fridge with icemaker, pots and pans in the kitchen, full microwave and stove/oven, separate bedroom, two tv's and a super nice room. I had prepaid for my room so that was done before I got there. Workers at the front desk made it my problem their card reader wouldn't work properly over a twenty dollar deposit charge on my debit card. I feel they lacked training and courtesy.
Room was clean and comfortable. Wow, was it peaceful. Staff was very nice. Beds were so comfortable, and all linens were fresh and soft. Very nice for the price. Didn't much care for its distance from the freeway, although it was in, what appeared to be a very nice area. TV remote didn't work either. Had to use actual TV buttons and manually turn off-on, and do the same for volume. That was a hassle but, that was the biggest and only issue.
It was a hot summer day but very unnoticed with their cold AC. The location of the hotel in close to Loma Linda University making it easy to commute to the university/hospital. The staff was incredible along with all the amenities of the hotel. Will definitely be staying here again.
The staff was nice and help full mostly beds cool Drug dealer s one building prostitutes in the other hug coach roaches in pool filters and security watches over all of it aswell the bad stuff
It's close the freeway .
Friendly staff. Friendly, interesting men from all over the country in the lobby. Beds were comfortable. Elevator broken, elderly grandmother could not get up and down stairs to room after first night. Carpet is sticky , dirty and smells terrible. Moved to another room by elevator that is literally a stones throw from the freeway. Could not sleep with the intense freeway noise.
The room was nice and clean Front desk man was abrupt and not that friendly. Pool was out of order, other tenants were loud. Breakfast was crappy.
Spaciousness awesome parking Wide variety for breakfasts and oh so comfortable bed and pillows Very small. Lotions and shampoos
I had a suite for two days and it was very nice. The front desk workers were very nice. The pool area had a beautiful landscape (however the hot tub was not working). The laundry facility was also great. The room was spacious. There aren't too many restaurants in the immediate area, however they were easy to get to about a mile away. All in all I really enjoyed my stay and will book here in the future. The hot tub in the pool area was out of order.
The bed was comfortable They didn't open the pool until 10 a.m. so I didn't get a chance to even sit in the hot tub before we had to check out in the morning.
Took us FOREVER to check in, then the key they gave me was for a room that was already in use!
Nothing Bad staff bad service..all bad Never stay there..
It was close to anything I needed....it was very quiet and the staff helped me with anything
When first getting there i thought from the outside that i had made a mistake. While checking in the staff was friendly and hospitable. When entering the room I thought the worse and to my surprise the room was outstanding. Hardwood floors in the room and tile in the bathing areas. They were just putting in the HD and the scent of the room was basic but welcoming. The only thing I didn't like was their mandatory cleaning around 12pm-2pm. You are required to leave your room for the cleaning. So if you are staying more than one day you will be expected to leave. but when you return your room will be cleaned and fresh smelling.
Very very clean, family run, nice area close to alot of shopping. Everything walkable. Quiet.
They had a microwave and mini refrigerator Flat screen HD TV Very hard rough towels Baby spiders on the roof in the light bulbs Blankets were also uncomfortable