Hiram Hotels

Breakfast took a very long time because they only had 1 toaster. They should look at getting another toaster, because the line was long for people waiting to toast something.

Couldn't beat it for the price. Clean and comfortable. It felt like home.

Enjoyed a multi-day stay in this charming, friendly and well-situated inn. My 83 yr old mother and I received excellent service from a server who remembered our breakfast order each morning and gave us tips on area attractions. Front desk staff was unfailingly friendly. The lovely front porch, breakfast area, bar, rear veranda, party room and pool areas are attractive and welcoming. There is a pleasant park within walking distance. The inn hosted a wedding during our stay, and is well suited to events. Our room wasn't stellar, but was clean and overall acceptable (and had good coffee for the in-room coffeemaker, which doesn't always happen). In this era of corporate chains, I was glad to patronize an alternative with history and character. Owners are making a number of upgrades, so I look forward to a future stay to see the progress. The inn is being remodeled so some people might find it a bit off-putting to have an older room or not have use of the lounge. Not a big deal for me. I get tired of the corporate chains. As to the reviewer who complained about the service staff, we observed staff being stretched a little thin during the busy Sunday brunch time, but a bit of patience and walking over to a server to ask for assistance worked wonders. The dining area doesn't have a check in station, so the servers have to multi-task, watching the door and serving customers.

It was affordable and close to the area I was visiting. The staff was great, and they allow you to cancel a reservation up to 6pm on day of check-in. I didn't cancel, but with changing plans it was comforting to know I could. It was a little noisy outside my room, the location of my room was near offices and I could hear staff and patrons at night. There could be better outlets, or a charging area on the night stand, having more than one item to charge and use was challenging.

The rooms were perfect. A small but fully equipped kitchen (apt. size refrigerator, ceramic plates, real drinking glasses, stainless silverware, a few pans, dishwasher, 2 burner electric stove, microwave). Nice seating area with sofa (also pull out bed, but we didn't use) and chair, as well as a desk and chair, and ottoman w/ 2 side table. Plenty of lights throughout, ceiling and lamps. Bed comfy. Quiet place. Nice breakfast, and nice area to sit outside and eat (weather permitting). Good location. Convenient. MAID SERVICE AWFUL/Non-existent. We are neat people, we do not trash our rooms. Here's our experience: Day 1: We left a $5 tip for maid. We were gone all day, came back around 10 pm, when we entered the "bedroom" we noticed the pillows were in disarray, we shrugged off. But the bed had not been properly made. When we drew the coverlet down, we saw all the sheets were wrinkled and not smoothed out, they were just pushed around and it looked like we had just gotten out of bed and the maid simply pulled the coverlet over top to "make the bed". The dirty towels were removed, garbage was emptied, new towels in place. We let it pass. Not wanting to make waves. Day 2: No tip! We made our own bed (You're welcome). We were gone all day until about 11 pm. Before leaving in a.m. we left dirty towels on floor near bathroom sink, all together to make it easy for cleaning. All is well, had clean towels and trash had been emptied. We're happy. Day 3: No tip! We made our own bed, but left the coverlet off the bed to see if the maid would fix. We left dirty towels on bathroom floor as we had day before. Had some dirty trash from some takeout. We arrive back at our room about 9:30 p.m. IT HAD NOT BEEN CLEANED! WHAT?! Dirty towels still on bathroom floor. Trash in living/kitchen area still full. Trash in bathroom still not emptied. Coverlet in same position as when we left. We went to front desk. NICELY reported this. Desk clerk said it was her "third" complaint about the maid service that night. She said she would have her manager credit us one night, but could not provide any written documentation to verify. Desk clerk was nice, but I'm skeptical about getting the credit. There are several other extended stay hotels in the area, so not knowing your room is going to be cleaned, or even if it was cleaned PRIOR to our arrival is a HUGE problem for us. Also, on Day 3, when we arrived around 9:30 pm (on a Sunday night) we parked on side towards back, to the entrance nearest our room. There was a large group of people outside standing around a car and they were smoking marijuana (you could smell it). That did not make us feel safe.

Nothing

Easy in, easy out, great price, a haven after almost having to sleep in a flooded tent. Clean, had everything we needed, and the kids didn't want to leave. The sheets are a little coarse but not to the point it's a problem.

Location nope

Super cheap and very nice. Not like a hotel 6 at all.

This hotel is literally right off the Interstate -- very easy off and back on, but you would never know it with no road noise in the hotel. Staff takes great pride in their service and the appearance of the hotel. New mattresses (!) made for a heavenly night's sleep. The entire hotel appears brand new, but is actually 5 years old. Really great breakfast, for a self-serve hot breakfast. Attentive staff kept things fresh and full. All and all, a really great value for the money.

I have stayed here a few times since they opened. One of the best run and nicest designed Holiday Inns in the country..! I recommend it highly. While you are there try the local pizza.

Very clean, comfy, and remodeled. Excellent value for the price, I would stay here again.

Location

Nice location, nice room with kitchenette. Did not have room with 2 beds available but gave us a pull out couch. Did not have breakfast. Pool not open due to weather. All in all good hotel for the value.

The cleanliness and spacious rooms The breakfast area should be bigger

The room was spacious and gave us all our space. The breakfast was convenient. Location was perfect since we planned visiting friends at the horse track an downtown Cleveland The views from the room weren't enjoyable. The pool was dirty a lot of hair floating in it and it was chilly. I realize it was outside but was cool.