Hiram Hotels

mostly clean, comfortable, great deal for the money.

shower liner was dirty with mildew, no toothpaste at the front desk.

Easy in, easy out, great price, a haven after almost having to sleep in a flooded tent. Clean, had everything we needed, and the kids didn't want to leave.

The sheets are a little coarse but not to the point it's a problem.

The staff was really trying to help with the washroom even though house keeping had gone home for the day.

Yes when I arrived I was sent to a room that had human feces left in the toilet. There was no house keeper available to re-clean the washroom so the front desk clerk came and cleaned the washroom to his best ability. He 'had no other rooms 'so he said.

proximity to I80

mattress was uncomfortable, entry tile was loose and missing grout. Front desk staff at check in wasn't really the best experience. however, it was still a much better option than motel 6

Best hotel we have ever stayed in in that area. We could not be happier. The room was pristine with plenty of we are home and great bedding. Lots of channels to pick from on TV, the bathroom was great. Staff also very friendly and helpful.

Bathroom light a bit dark for applying makeup. Jets in tub had mildew or grime on them - a bit of spritzed bleach or natural ingredients inWill do mildew remover from fuller brush would instantly clear it up.

real food at the breakfast. too many places have over chemical lized items for breakfast which have too many things that myself and other people are allergic to. They had real bacon with no chemicals and real oatmea with nuts and cinnamon and sugar it was

Location was nice. Visit was for a family wedding at 1 PM on 6-11 and since check-in time is listed as 2PM I called when I made reservations and spoke with Paula and asked her since we were driving from NY could we check-in early ? Didn't want to drive in my tuxedo. Paula told me room would be ready anytime after 11AM. My wife and I arrived about 11:15 and after we drove around the building, office entrance is not clearly marked. I went to register and was told no rooms were ready, they were full-up last night, I informed the desk clerk of my prior arrangements and suddenly our room was ready, second floor and no ramp or elevator.

I had read reviews of cleanliness problems so while I brought our luggage my wife sprayed the room with Lysol. No obvious spiders but thick layer of dust on the telephone in plain view. Lack of power outlets at desk for computer and cellphone also saw a multi-plug adaptor behind refrigerator, microwave, with multiple lights plugged into one outlet. Looked like an electrical overload from a former fire investigators opinion. Bathroom was clean. Didn't get to the breakfast. Sunday AM started loading the car but when we were ready to check-out we waited at the desk and no clerk so we went out to our car only to find the clerk outside smoking. No luggage stand in room so you must either use the bed or floor to access your luggage. I did try to make a local call from my room but call would not go through ? if problem with motel or local telephone system. Nice non-smoking room but smokers outside lobby entrance forcing you to walk through smoke cloud, employees & guests. Motel was quiet, bed comfortable, and tv worked but channel guide would have been nice in stead of needing to surf to find news and weather. I would consider staying here again.

I was pleased with the room itself and the proximity to my sister's house. It was easy to find and the free breakfast was a plus also.

There was nothing too problematic with my stay.

This guest did not leave comments about this hotel.

Desk staff was very friendly and willing to offer suggestions for nearby restaurants. The morning breakfast menu was exceptional and delicious. Room was clean and comfortable!

Temperature in the Whirlpool was several degrees hotter than it comfortably needed to be and the pool was a couple degrees cooler than was comfortable.

I have stayed here a few times since they opened. One of the best run and nicest designed Holiday Inns in the country..! I recommend it highly. While you are there try the local pizza.

This hotel is literally right off the Interstate -- very easy off and back on, but you would never know it with no road noise in the hotel. Staff takes great pride in their service and the appearance of the hotel. New mattresses (!) made for a heavenly night's sleep. The entire hotel appears brand new, but is actually 5 years old. Really great breakfast, for a self-serve hot breakfast. Attentive staff kept things fresh and full. All and all, a really great value for the money.

The staff was very friendly and accommodating. Room was comfortable. They had a problem with the alarm system. It kept going off and if there were ever a real emergency, you can't miss it. The alarm in the room is deafening. Fire department came and cleared the building, but it kept going off, so people just started assuming it was false. They eventually got it fixed before normal sleeping hours. Thank goodness.

Nice quite room, staff was great

Excellent staff, very friendly and helpful. Attractively decorated room. Very clean. Nice details, such as bedspread and pillows. We also enjoyed the breakfast buffet, which was kept clean and freshly stocked.

room

breakfast

The rooms were perfect. A small but fully equipped kitchen (apt. size refrigerator, ceramic plates, real drinking glasses, stainless silverware, a few pans, dishwasher, 2 burner electric stove, microwave). Nice seating area with sofa (also pull out bed, but we didn't use) and chair, as well as a desk and chair, and ottoman w/ 2 side table. Plenty of lights throughout, ceiling and lamps. Bed comfy. Quiet place. Nice breakfast, and nice area to sit outside and eat (weather permitting). Good location. Convenient.

MAID SERVICE AWFUL/Non-existent. We are neat people, we do not trash our rooms. Here's our experience: Day 1: We left a $5 tip for maid. We were gone all day, came back around 10 pm, when we entered the "bedroom" we noticed the pillows were in disarray, we shrugged off. But the bed had not been properly made. When we drew the coverlet down, we saw all the sheets were wrinkled and not smoothed out, they were just pushed around and it looked like we had just gotten out of bed and the maid simply pulled the coverlet over top to "make the bed". The dirty towels were removed, garbage was emptied, new towels in place. We let it pass. Not wanting to make waves. Day 2: No tip! We made our own bed (You're welcome). We were gone all day until about 11 pm. Before leaving in a.m. we left dirty towels on floor near bathroom sink, all together to make it easy for cleaning. All is well, had clean towels and trash had been emptied. We're happy. Day 3: No tip! We made our own bed, but left the coverlet off the bed to see if the maid would fix. We left dirty towels on bathroom floor as we had day before. Had some dirty trash from some takeout. We arrive back at our room about 9:30 p.m. IT HAD NOT BEEN CLEANED! WHAT?! Dirty towels still on bathroom floor. Trash in living/kitchen area still full. Trash in bathroom still not emptied. Coverlet in same position as when we left. We went to front desk. NICELY reported this. Desk clerk said it was her "third" complaint about the maid service that night. She said she would have her manager credit us one night, but could not provide any written documentation to verify. Desk clerk was nice, but I'm skeptical about getting the credit. There are several other extended stay hotels in the area, so not knowing your room is going to be cleaned, or even if it was cleaned PRIOR to our arrival is a HUGE problem for us. Also, on Day 3, when we arrived around 9:30 pm (on a Sunday night) we parked on side towards back, to the entrance nearest our room. There was a large group of people outside standing around a car and they were smoking marijuana (you could smell it). That did not make us feel safe.

This guest did not leave comments about this hotel.

Room was comfortable, quiet, and clean. A.C. worked perfectly. Staff polite. Convenient to many stores, restaurants, and the interstate.

No

Nothing

Unknown brown stains on mattress extra bedding brought up stained and with burn holes refrigerator stopped working and leaked ac didn't work correctly bad smell in room internet didn't work took an hour for computer to work to check in

Super cheap and very nice. Not like a hotel 6 at all.

The room was beautiful and comfortable!

The room was nice and clean

They charge me three times for my room and i travel to ohio for a funeral and the day of the funeral i came out to the guys cutting the grass and there was grass all over my car i had to go to the car wash before the funeral

Very clean, comfy, and remodeled. Excellent value for the price, I would stay here again.

Location fit my needs

The control panel on the heater/air unit was filthy as was the telephone. . The hotel needs to take each room and deep clean.

Breakfast took a very long time because they only had 1 toaster. They should look at getting another toaster, because the line was long for people waiting to toast something.

The staff were very understanding when our dog got out of our room and into the hallway.

No

The room was spacious and gave us all our space. The breakfast was convenient. Location was perfect since we planned visiting friends at the horse track an downtown Cleveland

The views from the room weren't enjoyable. The pool was dirty a lot of hair floating in it and it was chilly. I realize it was outside but was cool.

It was affordable and close to the area I was visiting. The staff was great, and they allow you to cancel a reservation up to 6pm on day of check-in. I didn't cancel, but with changing plans it was comforting to know I could.

It was a little noisy outside my room, the location of my room was near offices and I could hear staff and patrons at night. There could be better outlets, or a charging area on the night stand, having more than one item to charge and use was challenging.

Couldn't beat it for the price. Clean and comfortable. It felt like home.

The fact that it was less than 10 miles from the lake as well as easy access to charge the boat.

Not really, everything we needed in one small room.

Clean room, comfortable bed

Very poor breakfast. Everything was gone when I arrived even though there was another hour plus to go.