Daily cleaning, installation of cabin HEPA filters on flights to Cleveland
United Airlines, American Airlines and Delta have waived their change and cancellation fees on flights to Cleveland Hopkins Intl. Confirm policies on booking site.
Delta, Alaska Airlines and Alitalia do not allow booking a middle seat on flights to Cleveland Hopkins Intl.
The cheapest airline ticket to Cleveland from the United States in the last 72 hours was $117 one-way, and $105 round-trip on the route from Denver to Cleveland. The most popular route is from Los Angeles to Cleveland and the cheapest ticket found on this route in the last 72 hours was $130 round-trip.
In general from United States, EVA Air, Air China and Spirit Airlines fly the most to Cleveland.
Cleveland Airport is 10 miles from the center of Cleveland. View on Map.
Cleveland is served by Cleveland Hopkins Intl Airport, also commonly referred to as Cleveland Hopkins, Cleveland Hopkins Intl, Hopkins Intl, or simply Cleveland Airport. The airport code is CLE.
If you want to head to the Cleveland Metropark Zoo directly from the airport, the trip is about 4.4 miles. The zoo is about 9 miles away and a drive by car or taxi will take roughly eleven minutes. You can take a taxi, rent a car, or call for an Uber to get from the airport to the zoo.
If you have booked flights to Cleveland and want to do a little shopping, the Westgate Mall is 3.6 miles from Cleveland Hopkins International Airport. You can find shopping options for fashion, video games, pets, home improvement and several large retailers. If you are flying into Burke Lakefront Airport, you are 2.5 miles from West Side Market where you can walk through stalls containing fresh meat, fruits and vegetables. Make sure you have room for samples.
Cleveland Hopkins International Airport has a play area for children located on Concourses A, C and D. Look for climbing mountains, play houses and interactive displays to keep kids busy between flights.
Looking for restaurant options at Cleveland Hopkins International Airport? You have quite a few to choose from. Your choices include Eurocafe, Quaker Steak and Lube, Sammy’s Beach Bar & Grill, and Villa Fresh Italian Kitchen. Look for the CLE Healthy Eating Guide located on all concourses for the healthiest places to eat.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Cleveland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cleveland is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Cleveland with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cleveland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "It was on time. Comfortable seats. Enough leg room."
Pros: "Mary is awesome. Even More Space is great. Early arrival"
Cons: "approach and landing"
Pros: "LOVE THE SNACKS AND LEGROOM! JetBlue is GREAT!"
Cons: "Free water at least"
Pros: "Ease of boarding, rest comfort"
Pros: "Great service"
Pros: "On time departure."
Cons: "The crew did not bother to rearrange a bag in the overhead bin to accommodate my carry-on when there was a clear way to do that. His name was Matt. Between the choice of walking to the back of the plane searching for space and sending the bag to the baggage, I chose the latter and lost 15 minutes needlessly to retrieve the baggage. This guy needs to be fired!"
Pros: "Everything except checked bag wait in sd"
Cons: "Bags took too long"
Pros: "Smooth ride, great crew"
Cons: "Delay in leaving for no apparent reason"
Pros: "Crew waa nice."
Cons: "One of my bags when it arrived in cleveland was all taped up. When i opened it in front of the JetBlue person there was no zipper or lock. All the contents of the bag were shuffed in as they fell out and some just threw them in ther and to close the bag tapped it up"
Pros: "On time"
Cons: "Plane was freezing"
Pros: "Sunset was spectacular. Flight attendant pleasant. She needed ice that was not melted and refrozen!"
Cons: "I would have liked a pillow. For my back. Maybe I should have asked when I boarded."
Pros: "Everything was great, on time, friendly crew, no complaints."
Pros: "Hassle free"
Cons: "T v s didn’t work very good took long time to get to run. Then interrupted many times."
Cons: "An hour delay because food services couldn't get their sh*t together."
Pros: "Everything is good except the flight delay"
Cons: "Flight delay. No movies"
Cons: "Everything and everyone"
Pros: "Crew was excellent!! Pilot and flight attendants really helped to keep things going despite the many problems."
Cons: "We had to switch planes because of a fuel leak. Then the second plane had computer problems. We left 4 hours after we were supposed to."
Pros: "It was a good flight"
Cons: "My screen didn’t work"
Pros: "Crew was nice. Cabin service was great."
Cons: "Half of channels didn't work. I wish there was a USB port in all planes. This one was pretty outdated."
Pros: "Got in early!"
Pros: "Everything...great service, communication and very professional"
Cons: "Nothing, it was excellent!"
Pros: "Crew was very professional."
Cons: "Understand that this isn't an airline issue, but the security personnel at Logan were terrible - slow to the point of incompetence, nearly making many late for their flights. Please speak with the airport re. this - it's enough to have us re-route around Boston."
Pros: "Over all it was excellent. For some reason My iPad isn't working to give it 5 stars but it was a very great flight. I was traveling with my emotional support dog and everyone was terrific. 5 stars!!"
Pros: "On time."
Cons: "It was late about 30 minutes. But the overall was good."
Cons: "Delays. Poor communication."
Pros: "As usual, everything was excellent! Traveling can be very stressful for some people, but I really recommend traveling with JetBlue; personally I feel like I'm at home, very comfortable. Thank you and keep up the good work!"
Pros: "Flight was on time. Seats very confortable and spacious. Attendants attentive and discrete. No hidden costs."
Cons: "Seats that don't recline especially when the person in front of you can recline. They end up in your lap"
Cons: "Idled on the tarmac for over an hour. Ruined my day."
Pros: "info was good"
Cons: "waiting for more then 2h and no offer for drinks or anything"
Pros: "My first Jet Blue experience was very good! Ground staff in Boston was very courteous and friendly. Boarding method, although different from other airlines, was very quick and efficient. Cabin crew was very pleasant and served good snacks. The captain welcomed us aboard and told us about the flight and conditions expected along the way. Flight was as he predicted and we landed early, always a bonus. Would infidelity fly them again!!"
Cons: "It was cancelled"
Cons: "Overhead space limited"
Pros: "Kiosk check in much improved from a year ago. Nice having plenty of scales pre checking in. Lots of kiosks."
Cons: "Nothing to mention"
Pros: "the woman clearing tickets as you board was nice."
Cons: "The stewards on the plane were not very hospitable and unfriendly."
Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"
Cons: "I did not use it."
Pros: "snow storm caused delays but friendly staff and they made the best of the situation. loved the fact to be able to watch direct tv. forst time flying jet blue will do again"
Cons: "malfuncrion on the plane after we pulled away from gate."
Pros: "Efficient, fast, comfortable and plenty of leg room. Will hand you a smaller water bottle instead of the annoying cups you get elsewhere."
Pros: "Incredible flexibility to move us to a different plane and get us on our way quickly"
Cons: "Jet Blue agents would not let me drop my bag to make my flight 30min before scheduled flight time after I had waited 30+ min I'm the line after checking in. Unbelievable! I had to fly to Pittsburgh and drive."
Pros: "large space to sit"
Pros: "waited for incoming airplane from Jacksonville --"
Cons: "arrived at 1:30 AM instead of 9:30 PM"
Pros: "Safe travel"
Cons: "more masks"
Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Cons: "Small plane, feels cramped"
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "Awesome crew!"
Pros: "Everything. Always an excellent and professional experience."
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "No WiFi. Little service."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Cons: "Left late"
Pros: "Didn’t like security. They were rude"
Cons: "There was a dog barking the entire time that disturbed everyone."
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."
Pros: "The food and the treatment"
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Pros: "Everything went smoothly"
Cons: "Crying baby"
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Cons: "Small seater aircraft was cramped"
Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."
Pros: "The LGA team did great in difficult situation"
Pros: "Made friends on the way to Maine!"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Cons: "Long delay"
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "Was a nice flay , thanks"
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."
Cons: "No complaints"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Cons: "Delayed for an hour and a half because of a flat tire"
Pros: "Horrible seats"
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Cons: "Seat was very hard and uncomfortable"
Pros: "Comfy seat, great entertainment options"
Pros: "The steward was super friendly."
Pros: "Everything was great!"
Cons: "We had 3:10h delayed..."
Cons: "ages they don’t came"
Pros: "Arrived on time"
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Service was great in 1st class"
Cons: "The movie Black k Klansman was great but the system had a problem. Not sure if just my seat or the whole digital video system. Every few minutes it would get choppy and unwatchable. I had to rewind and then it would be fine for a while. Like a video buffering problem."
Pros: "Prompt on time service."
Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"
Pros: "Legroom was great!"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Not over crowded"
Pros: "Said it all above"
Cons: "Said it all above"
Pros: "The fly departed on time"
Pros: "Bad weather came in n I was rerouted on Time"
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Pros: "It was on time boarding and landing"
Pros: "Small airport"
Cons: "Service and flexibility, needed to call online for assistance"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "It's AA, never again"
Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Pros: "My trip was awesome and very easy."
Pros: "Movie selection is great."
Cons: "No cookies :("
Cons: "Space between seat rows to small"
Pros: "It is good"
Pros: "This time every thing excellent"
Cons: "No tv on seat. Those dumb comedy tv show"
Cons: "Entertainment was boring"
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Good service ! Window seat!"
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "On time"
Pros: "The service was excellent Very cleaning airplane The people the travel was super good especially the children."
Cons: "Did not allow me to sit in the location I had been assigned."
Pros: "On time and smooth"
Pros: "Everything was very smooth-uneventful"
Cons: "The airport is not organized well and a handful of us passengers had to take a shuttle over to the other side of the airport. This by the way, was not written on the boards or announced so we were confused for a good 20 minutes trying to figure out where to go and what was happening."
Pros: "Crew was very friendly"
Cons: "Turbulence, but other than that it was quick"
Pros: "How easy everything was"
Cons: "The delay"
Cons: "diverted due to weather but send to Stephenville!"
Cons: "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
Cons: "No screaming babies but that’s out of their hands ;)"
Pros: "Great job."
Cons: "Keep on doing what u r doing"
Cons: "The pilot to be on time"
Cons: "My flight on Monday night was delayed til Tuesday morning, at the last minute, defeating the whole purpose of my trip"
Pros: "Ease of changing flights same day"
Cons: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
Cons: "Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts."
Cons: "Again, left stranded in SC."
Cons: "Significant delay-no weather issues, didn't make sense."
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Cons: "No drink service And no free tv"
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "Staff was on point!!! Awesome"
Pros: "Ditto to above"
Cons: "Ditto to above"
Pros: "UA terminal was incredible with many dining and shopping options. Flight left on time."
Cons: "Flight was delayed. Food was not good."
Pros: "Safe flight !"
Pros: "Service, food quality, profwssionalizem"
Cons: "Equipment. Very old. Seating inconvenient cand cramp."
Pros: "I arrived without dying or the plane crashing."
Cons: "The plane interior was was cramped, old, dirty, and held together with caulk. I'm not a big person, but this plane interior was designed for midgets or children. Needs to be modernized, updated, and cleaned! I did not feel safe on this flight. Also, this flight was delayed for no apparent reason in Newark, which is also a poorly designed airport with confusing gates which are placed too close together so announcements are not clear."
Cons: "The seat table was badly stained andlooked like it hadn't been wiped in ages. The sack in front had garbage from previous passengers. It was also freezing cold. Food inedible"
Pros: "Quick, smooth flight"
Cons: "Delayed twice - ostensibly because gate not available, but I was in gate area and could see that the gate was not occupied. More candidness would have been appreciated. Insufficient charging stations in United gate area in Newark. Lots of folks wanting to charge phones and other electronics, but only one charging kiosk for hundreds of folks waiting to board two flights."
Cons: "She ddle from one gate to other horrible...having to go out into the cold wet weather...waiting for a elevator...not good"
Pros: "On time"
Cons: "Never happened"
Pros: "Fast loading and effect attendant"
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Pros: "Advised at outset that flight might be a bit bumpy so prepared us and no drink service. I just slept."
Pros: "Mary at the counter for the airline provided excellent customer service and really went out of her way to get us home due to we arrived at the airport a little late"
Cons: "The wi fi should be free of charge"
Cons: "The plane was late, the gate was changed after being brought to the first gate by wheelchair, the plane interior did not smell fresh. It had an unpleasant lavatory smell."
Cons: "Cancelled and rebooked on a different airline with a long layover."
Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("
Cons: "I was late to Cleveland. Thank you.... not."
Cons: "Very stressful experience at counter check in. Airline representative didn't know the difference between the expiry date of a visa and that of my passport.. he just ran away with the passport to check and didn't get convinced and it took him long to return, with me just waiting and knowing nothing about where he went. Only the passport needs to be valid for three months after returning from the trip. Not the visa. He should know that. I got my boarding pass at the end, and he didn't apologize for the inconvenience or anything."
Pros: "The price was right and the flight was direct"
Cons: "Overhead is always a huge hassle. Airlines should just stop offering overhead storage to make embarkation/disembarkation much faster."
Pros: "That the plane finally embarked from Newark to Cleveland."
Cons: "Flight was two hours late. How can a one hour flight be two hours late in the month of May? The blaring ads for Direct TV were obnoxious. You could not control the volume of the transmission. Please ask yourself how many passengers to Cleveland, on a one hour flight would purchase service"
Pros: "Dependable, fast, clean"
Cons: "Plane was not up to par with other current planes. Pricing was high for not having more leg space, TV's which should be a standard by now, and free liquor/wine on international flights! United is truly a disappointment and I may not be flying with them anymore if I had a choice"
Cons: "The inside of the plane felt 50 years old. Completely uncomfortable."
Cons: "Free wifi access"
Cons: "Ride was quite bumpy Couldn't get an aisle seat."
Pros: "The staff on the plane was very nice. Good movie choices"
Cons: "There was mass chaos in Newark airport- the tea lines were out of control. I was at the airport super early. I had about 5 minutes to run to my gate. Unnecessary stress to travelers that day."
Pros: "Kid’s friendly, we love the collectible cards and talking to a pilot:) plus- clean plane and friendly flight attendants ."
Cons: "Offer free water"
Pros: "The crew was awesome. My fiance and I did want to be traveling, but kind of had to for a family emergency. He is immunocompromised and high risk for COVID so when we noticed that someone purchased the empty seat in our row (even though half of the plane was open, come on now) we asked to switch to an empty row and the crew member assisted us without any hesitation. Granted, we were not picky and gladly sat in any empty row they gave us. Beggar's cant be choosers! Over all, another great experience with Frontier. Be nice and keep your mask on -- they are flight attendants, not adult daycare workers."
Pros: "The flight was great. The customer service over the phone and online was pretty bad. I had long holds on the phone and my itinerary got changed, which I then had to PAY the fix."
Cons: "Easier to navigate website, and be more clear about what you will be charged for."
Pros: "More room would be nice ."
Cons: "Denver security was insane. I get it that its bigger than Cleveland but I thought we we in line at Cedar Point waiting for a rollercoaster ride."
Pros: "Crew did their job. Strictly that. So I can’t say it was bad service or anything like that."
Cons: "Never have I ever traveled with frontier and had so many flight adjustments... felt like the plane ticket wasn’t worth what I bought for and it ruined a lot of my plans during my stay. I ended up losing $120 dollars due to missing a concert."
Pros: "The plane was new and clean."
Cons: "I received a 2.5 hour delay notification at 4:45AM the day of departure. Upon arrival to the airport, bag drop was a mess of people and I was charged $15 additional to switch from pre-paid checked bag to carry on. Then the flight was delayed another 2.5 hours and there was no update as to cause or anticipated time of departure. I will do all I can to not fly Fontier in the future."
Cons: "Everything, flight was delayed for over 9 hours"
Pros: "Inexpensive (You get what you pay for...)"
Cons: "One month before my trip, Frontier called to tell me not only had my flight time changed from 2pm to 7:30am (my destination was 2 hours from the airport which meant my wake up time changed from 9am to 3:30am!!!), but they could no longer fly me home to Cleveland...only to Columbus, over 100 miles away. No voucher for a hotel closer to the airport for the night prior, no voucher for a rental car to get me home...no I got $100 towards my next Frontier flight, as if I would ever use their fly-by-night company ever again. The reason for the change, Frontier lost their contract with Cleveland Hopkins. VERY unprofessional in my opinion."
Pros: "Arrived safe. Attendants had a good attitude."
Cons: "Tiny lap tray. Non-reclining seat. Only water for free. Extra fees on top of quoted price."
Cons: "1st time flying Frontier in many years. Website early check in was a chore. $10 to select a seat, $40 / carry on, no reclining seats, no entertainment, no free drink / snacks service. This may be where the industry is heading, but not for us. Will not fly Frontier again."
Cons: "seats hard and cant put seat back so hard to sleep wonder if you pay the crew more for also cleaning the place"
Cons: "Flight attendant didn't take the time to read the entire certification label on our child's car seat. As a result she made me gate check it (no cost at least)...trying to keep a 2 year old in a seat for 3 hours with a lap belt that doesn't fit tightly doesn't seem like the best option. After we landed and I retrieved the seat, I spoke with the attendant and respectfully pointed out that it was in fact certified for aircraft. She apologized and accepted the feedback."
Pros: "Flight attendants were very nice."
Cons: "I did not order food but was disappointed that a complimentary pop and pretzels were not given."
Pros: "The staff was kind and courteous."
Cons: "The 45$ charge for checking one bag each way. Frontier Airlines are not very accommodating to their customers."
Pros: "The crew was great"
Cons: "narrow and confining seats"
Pros: "Friendly attendants on-time,"
Cons: "I dislike paying for carry on and checked bag."
Pros: "My exit row seat"
Cons: "All went well"
Pros: "Hated it"
Cons: "Utterly terrible"
Cons: "I was unable to return home with the purchased round trip package. Other airlines were able to get people home, but Frontier didn't have it together. I had to book a train to get home (2000 miles!!!!). Also, payless car rental was really pushy on upselling us to a higher price AND there were engine problems with the car... then.. called be several days after the drop off to tell me they didn't know where the car was..... Perhaps this wouldn't have been so bad if my family had been traveling for vacation purposes; not for a funeral..."
Cons: "They "down sized" the plane because the original plane had 15 extra seats. This downsized left 35+ passengers with out seats. I checked in the day before, checked in my luggage and they say anything to me about not having a seat until I reached the ticket agent during boarding process. RIDICULOUS! Then sent us to customer service where finding a new flight was not an option. So I ended up booking a different flight (on my own) with a new airlines and Frontier will only reimburse $400 which does not cover the cost of the flight. AND they Don't know where my bag is!! NOT a happy customer!"
Pros: "The initial price"
Cons: "I've been sitting in the Denver airport since 7am it's now 10:30 and I'm still sitting here with no pilot on your airline. My flight was supposed to leave at 8:17"
Pros: "Clean and a smooth ride"
Cons: "There was no complimentary food at all and it was a 3 hour flight"
Pros: "Crew was great."
Cons: "When my husband called to cancel a leg of only his ticket, they cancelled mine, too, so I had a hectic morning of trying to get my flight back and then having to buy an extra one-way ticket. Frustrating and stressful. Also frustrated that everything had a hidden cost - even bringing on a bag."
Pros: "The most uncomfortable seats in history, they are hard as a rock with no padding and no movement and after they charge you $30 to check a bag not the worst but charging $40 for a carry-on is ridiculous and then when you go to pay you get $30 in charges on top of that so $70 becomes $100 but on my way home it was $25 to check my bag with no fee( how does that work). The thing that really gets you is they then charge you stadium prices for food and drinks, so your cheap ticket becomes the same price as an airline that gives you padded seats free carry-on bags and aren't charging $2.50 a can of soda. If you want to get somewhere without a bad back pain and cash left in your pocket use another airline!!!"
Cons: "The seating, the baggage charges, the outrageous prices of food and the fact that it's like sitting on steal."
Pros: "Stewards were professional"
Cons: "Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier."
Pros: "Legroom was good"
Cons: "VERY UNFRIENDLY!DISINTERESTEDSTAFF!!"
Cons: "The flight attendant was really pushing people to sign up for the credit card. She walked up and down the isles holding up the applications and as we were exiting the plane she was holding them. It was too much and in poor taste"
Cons: "1) long wait on runway 2) extremely long lines at airport check in 3) of 6 kiosks 4 were malfunctioning 4) no email check in"
Pros: "Seats uncomfortable."
Cons: "Seats uncomfortable."
Pros: "its kinda cheap"
Cons: "its not worth the money"
Pros: "The flight was good and efficient, the staff was nice."
Cons: "When we landed it took over an hour to get off the plane due to another Frontier plane being broken down."
Cons: "No entertainment on the plane at all. Also no food. We had breakfast that day and that was it. There was no time to get some food during the stopover in denver, so we ate nothing until 9 pm that day. Employees were kind of rude too for no reason."
Cons: "not only did i have to pay for food but i had to pay $40 for a carry"
Cons: "I dislike being nickled and dimed to death - money for a stowed bag, money for a seat, money for a drink, etc!!"
Pros: "Good flight. Accommodating. Will fly again. Cheap flights"
Cons: "Frontier does not participate/honor TSA Precheck Frontier charges for checked bags AND carry on bags Frontier seats do not recline"
Pros: "The seats are very uncomfortable. There is hardly any padding and no room to move. Margaret"
Pros: "It was cheap and on time."
Cons: "They pretend to be a mainstream airline but are the same as Spirit and other budget airlines. This is fine with me-I actually have no problem paying for what I use (carry ons, bags, drinks, etc.) But seperating my wife and I, who booked and bought the tix in the same transaction is a line too far...it left a sour taste in our moths, especially at the start of our trip. The seats are striped down, don't recline (except for the 18 at the front for a premium price. They have focused on cutting cost quite a bit...I have never heard announcements for trash collection by flight attendants (6 times on this flight) this many times.I guess they had to cut the cleaning crew. :) well, to sum it up...it is a budget airlines, despite their promotions of miles, etc., and you get what you pay for."
Cons: "Paying for carry on bags"
Pros: "The security line to the Frontier concourse was unbelievably long, and even though Frontier knew this, it insisted on closing the plane door right on time, at 10 minutes before departure, even though 6 non-related passengers were going to miss the flight. If they had kept the door open 2 extra minutes, all 6 passengers would have made the flight. Ultimately, the plane left 10 minutes late, so 20 minutes after the door closed. I've had enough of Frontier's inflexibility and will gladly pay a higher fare for a different airline."
Cons: "Flexibility of new seats, not forgiving and can be uncomfortable quickly."
Pros: "Stewardess very nice"
Cons: "I had made a mistake and made return flight for wrong day. Did not print itinerary until next day. Was 2 hrs past the time that I could change flight. Feel like I will never get tickets through this again. It was a mistake"
Cons: "seats didn't lean back"
Cons: "The price didn't include everything. There was an up charge for everything bags, carry on , seat, beverage,snack.... The flight was delayed over an hour before we actually departed. The lady at the gate had an attitude. Over heard the flight attendants talking about how long they had been up and that's why they were starting to get short with passengers. Then they tried to sell us on a credit card of theirs at the end of the flight. Just not a good overall experience."
Pros: "On time, landed early ."
Cons: "Extra charges for baggage, seats, even beverages. This discourages me from flying frontier again. The fare price is deceptive."
Cons: "Both flights delayed"
Cons: "Frontire charges $40/ carry on bag. Don't forget this when purchasing tickets. Seats are almost all for a charge - ranging from $5-$50. The $5 seats do not recline and have tiny trays, so you cannot really work on your laptop. I won't fly Frontier again unless the ticket is SO cheap that the extra $90 I'd have to pay for my bag and a reasonable seat makes it comparable with other airlines' prices."
Pros: "They crew was very friendly and did there job wonderfully."
Cons: "I was flying home from my sisters funeral. Thank god i didn't have her ashes on the plane to bring her home or they would've lost her too. Im home in a very difficult time and all the paperwork i needed to burry her at home is in my suitcase. Thanks Frontier for making a difficult time even harder for me. I was told that this is an ongoing problem with Denver airport. If Fontier knows its a problem you think they would address it and change the procedures at that airport."
Pros: "Staff was friendly"
Cons: "As I was checking in on-line, I was surprised to learn that I had to pay extra for my carry-on luggage. Even more than my checked luggage. I was traveling for an extended time and was unable to condense my supplies. I always take a carry on, because friends have had items stolen from their checked bags. I also had to pay extra to get a seat that I thought came with the original fare. I had to pay an extra $95.00 each way to travel ($190 in all) to travel on Frontier Airlines. In the future, I plan to use Southwest Airlines."
Airlines flying to Cleveland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Cleveland
Masks required on board, masks provided on flights to Cleveland
Social distancing seating
Middle seats unavailable to book on flights to Cleveland
Testing for antibodies, testing for symptoms for flights to Cleveland
Waiving of change fees. Search flexible flights to Cleveland