Palago MC Hotel

Location is good as it's only walking distance to the Ben Thanh market. Breakfast was good and varied in the 4 mornings we had... these are the only 2 good things.. the rest sucks! Better look for other option!

Booked 2 deluxe twin (4Nights), 1 deluxe double (3N) & 1 superior double (2N) for 8pax. I'm disappointed for these reasons: 1. Disrespectful & insensitive staff named Simon. He welcomed me w/ this: “I’m confused with your booking!”. I explained to him the details for our bookings. His manner of questioning was impolite and insensitive. He’s arrogant, not appropriate to handle check-in procedure and was never apologetic when I explained the details. 2. The dollar rate for the booking is more expensive by 25usd. Better pay in VND. 3. We booked 2 deluxe twin rooms but the facilities in these 2 rooms vary. One room (rm.1005) has no bathtub and safe even if its indicated in the booking. 4. On day 3, my sister asked the cleaner outside the room to replace the towels but the cleaner answered that they don't change the towels. When I clarified this at the frontdesk, they immediately change the towels. Wow, so no changing of towels for 4 nights stay? 5. Aircon unit in Deluxe twin room 806 was not working. Two 70year old paxs occupy this room and noticed that AC was not cold and works like a fan only, but they failed to notify me to bring this up and since we’re on day tours most of the time, they keep forgetting to bring up issue. Only on 3rd night that I made a complaint and they sent a staff to check/repair but they failed so they provided an ELECTRIC FAN for the night use (wow!). On the 4th day while we were on tour, they tried to repair it but technician failed so on our 4th (last) night, the room occupants were transferred to their so-called VIP room 801. As an added compensation, they offered a free taxi to airport or to our destination upon check-out for the 4 remaining paxs. But when they learned that we’re not headed to airport but to the next province 40 kms away from the hotel (where 2 paxs live and work here in VN), they backed out from their offer. Why in the first place offer this deluxe room 806 to us if something’s wrong with the AC?

Location is good as it's only walking distance to the Ben Thanh market. Breakfast was good and varied in the 4 mornings we had.

Booked 2 deluxe twin (4Nights), 1 deluxe double (3N) & 1 superior double (2N) for 8pax. I'm disappointed for these reasons: 1. Disrespectful & insensitive staff named Simon. He welcomed me w/ this: “I’m confused with your booking”. I explained to him the details for our bookings. His manner of questioning was impolite and insensitive. He’s arrogant, not appropriate to handle check-in procedure and was never apologetic when I explained the details. 2. The dollar rate for the booking is more expensive by 25usd. Better pay in VND. 3. We booked 2 deluxe twin rooms but the facilities in these 2 rooms vary. One room (rm.1005) has no bathtub and safe even if its indicated in the booking. 4. On day 3, my sister asked the cleaner outside the room to replace the towels but the cleaner answered that they don't change the towels. When I clarified this at the frontdesk, they immediately change the towels. Wow, so no changing of towels for 4 nights stay? 5. Aircon unit in Deluxe twin room 806 was not working. Two 70year old paxs occupy this room and noticed that AC was not cold and works like a fan only, but they failed to notify me to bring this up and since we’re on day tours most of the time, they keep forgetting to bring up issue. Only on 3rd night that I made a complaint and they sent a staff to check/repair but they failed so they provided an ELECTRIC FAN for the night use (wow!). On the 4th day while we were on tour, they tried to repair it but technician failed so on our 4th (last) night, the room occupants were transferred to their so-called VIP room 801. As an added compensation, they offered a free taxi to airport or to our destination upon check-out for the 4 remaining paxs. But when they learned that we’re not headed to airport but to the next province 40 kms away from the hotel (where 2 paxs live and work here in VN), they backed out from their offer. Why in the first place offer this deluxe room 806 to us if something’s wrong with the AC?