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Very friendly staff,exceptional at reception.Well trained in Customer Relations None
The room was clean and comfortable and very good value for money. The adjoining restaurant was of a good standard and all the staff were very polite and helpful.
Comfortable, convenient and guarantee of good night's sleep.
good value for money. Excellent staff
Warm welcome. Comfortable & clean room facilities. Good breakfast. Nothing
Comfy Beds, Clean Cooked breakfast wasn't very hot and our egg was undercooked and sausage was chewey. Good variety of breakfast but we think £7.99 was a bit expensive.
Good clean modern accomodation, enthusiastic, polite & informative staff both in accomodation block and also adjacent restaurant facilities.
the staff made us very welcome and nothing was to much trouble !!! the room was excellent !!! the doule room could have done with another comfortable chair !!!
Excellent welcome offered to book us table for dinner when we arrived,offered us ironing equipment,booked us cabs during our stay.Iwill definatly stay there again when I go to visit family & will recommend it to other family members.The Farrier resturant was excellent not just for evening meal but breakfast was brilliant & the play area is great for the kids.Easy to find! None!
Very helpfull receptionist,great value for money.
Good position in the centre of town. Better breakfast than most hotels of a similar standard.
Welcoming and comfortable, relaxed environment.
comfort of the hotel and friendliness of the staff `noticed that the glass in the doors was dirty particularly the entrance to the restaurant, creating a scruffy impression, although the hotel was not scruffy!
spacious bedroom No lift
Friendly, comfortable, ideal central location, wonderful singers/guitarists practising in the bar !
the bistro evening meals. excellent.. the bed was so hard i would have been more comfortable on the floor...room 101.also no hot water from sink tap until the bath tap was turned fully on for a few minutes.
Helpful staff, delicious dinner, great ambience and central location. The room was in some respects not well maintained - in particular, the toilet seat was very loose.
The ambiance was fantastic. The room was luxurious and quiet. The only drawback was the lack of an elevator. I would definitely recommend this hotel.
The carefully and beautifully restored surroundings, the excellent breakfast, (I travel extensively and rate this aspect as quite the best I have experienced for years) and the obvious care for customers experienced from the moment we stepped through the door until the moment we left. No
Excellent breakfast - all breakfast chefs should learn to cook to this quality Noise from kitchens early in the morning
The staff were very friendly. And the facilities were very relaxing .
Welcoming and friendly staff. Swimming pool very nice (and warm)
Easy parking. The room was extrememly dusty, the waste bin had not been emptied from the previous guests. The expelair in the bathroom did not work. There were holes in the duvet cover. The room we booked was supposed to be 'Superior', but we were allocated a standard room. The cost on your site was the same for both types of room so we could do nothing about it. Also, the cleaner knocked to clean our room at 930am when we weren't mean to leave until midday!
It was in a location that was central for exploring that part of the U.K. Did not find the staff approachable or positive.
The pool and leisure facilities Our room was very near to the pool house and the pump room was rather noisy
The king size bed was very comfortable, and the pillows were soft. Reception staff unwelcoming; pool/spa facilities cramped (web page has a misleading picture); breakfast was a shambles because staffing level inadequate for number of guests (no table ready, then chairs missing - had to rectify this ourselves. Self-serve food was old, cold and looked very unappetising. Restaurant manager over-ruled a waiter who wanted to provide us with fresh plates of food by insisting we use the awful self-serve bar)
The bedroom was great. The bed was huge and very comfy. The food was good, and the staff was very welcoming. The general atmosphere was very nice.
Very, very comfy beds and rooms. Reception and bar staff were very friendly. We didn't notice a lift!! No drinks in the rooms! We do like a night-cap.
the draft drinks in the bar were awful. and there are no fridges in the
Beautiful bed and great service. N/A
The facilities were great and the staff welcoming. Room was clean and well cleaned. Breakfast buffet was outstanding - consistently good and well stocked, again with attentive staff.
Wev were upgraded to a mansion room as there were very few residents on the day. This was a large room with a great bathroom but let down by the bed being a standard double and not king Size, the matteress was spongy and not at all firm.The majority of then staff were excellent. The restaurant supervisor was competent but let down by below average waitibng staff and chefs. The food was mediocre at very best. My partners meat for dinner was undercooked and mine was cold, we complained and no action was taken. The Breakfast was served and not Buffet and the majority was cold or luke warm at best. A lovely place with some great staff but sadly badly let down by the food quality.
Ticks all the boxes for a quality, comfortable relaxing break. This was our second stay in the Mansion House and we are looking forward to returning soon. Nothing at all.
The setting really had the wow factor, it felt very peaceful and the staff were helpful. Paying the full hotel rate but being put in the student accomodation in the lodge.
Had a great stay, got upgraded to the min hotel, so excellent value for £39 stunning building not that easy to find!
I think this is a great place to stay particularly if you need a stop close to the A!
This is a very comfortable and friendly hotel with everything you would need for a Country House Hotel. Exceptional cuisine and very helpful staff. Myself and my husband were very happy with our stay and it was perfect for the young couple also. We hope to go back in the autumn. None
The staff couldn't do enough for us and the hotel and location were breathtaking :) I booked this hotel then read very poor reviews I don't agree at all. I don't go away that often but this was perfect I found some other reviews not accurate during our stay at all.
Food and service very good. Hotel had excellent public rooms and the grounds and gardens were extensive. Room was on the small side and bathroom was very small and cramped
My room overlooked the lake, ensuring a peaceful stay. Pleasant grounds. Nice lounge to relax in with coffee and a book. Booked a twin room for two nights although I was travelling alone, fortunately, as the room (No.201) was far too small to accommodate two people. I can't imagine how two people could comfortably move around this room without continually bumping into each other! The general grandeur of the hotel could do with a bit of brightening/livening up. Not sure that the facilities warrant the price charged.
we have used this hotel several times and each time it is the quiet peace and tranqillity of the site and the freindly staff and just the perfect setting.
Friendly staff and excelent food. Pleasant surroundings and swimming pool facilities.
The only fault was that the room was much too warm at night.
Just about everything.
I stayed at Branston for a wedding. It was a beautiful venue and the staff were first class.
polite and helpful staff, impressive building, situated in lovely grounds.
This location was chosen for a relaxing and friendly hosted break that was not too far from the main travel routes. It was perfect for us. There was a cold snap during our stay and what better way to end the day out by copious cups of tea around a roaring fire. The Manor itself was in itself quite special and with the many antiquities about the place, very, very interesting. Leo was an excellent host and deserves praise for hard work and ability to look after his guests. Would we return? Without a doubt! Nothing to complain about!
Very Nice bedroom Interesting building Friendly staff (only saw one person) Reception when arrive is very unclear and confusing No lock on bedroom door Very small tv with poor picture quality for what was called a luxury room
My partner and I stayed one night in the Lord's Room at Allington Manor (as we were eating at the nearby Harry's Place, which it is perfectly located for). For only £85 on a Friday, we were presented with a stunning manor house, like a mini stately home with suits of armour - even in the terrential downpour we arrived in the place looked stunning. The village looked like it might be nice as well had we been there in non tsunami-like conditions (the pub looked particularly appealing!) The bedroom was luxurious and relaxing, and the breakfast was lovely, especially the freshly baked bread. The service at all times was impeccable, from booking us a taxi to opening the door for us at midnight! Thoroughly recommended for a romantic night away. Absolutely nothing, the only thing we could have wished for given the weather was perhaps a board game to keep us amused in the drawing room!
Quality of surroundings and personal attention small bathroom
Fabulous manor house, crammed with beautiful things. Lovely roll top bath in the bedroom. We were made most welcome and Leo’s freshly baked bread at breakfast was gorgeous. An absolute delight.
the bed & the bath & the personal service nothing
The Staff were good, and the views and surrounding area very good indeed. Our double bed was very uncomfortable as the mattress needed being replaced as it had collapsed in the middle. That's very poor for a DE Vere hotel!
The leisure facilities, were very good. An excellent gym with machines and free weights, Squash ,Swimming etc. The restaurant served quality food, and the staff were very helpful and friendly. The only minor point is it is a large hotel and it can be a hike to your room! But then the facilities are on a larger scale. So it's swings and round -a-bouts.
service was slow the rooms had not got any internal information in them. the bar prices were very high in the function room, lower in the main bar, why! and a £5.00 charge for room service at 19.00 was a bit steep as the kitchen was open. it was very comfortable
Concierge was very helpful and obliging-facilities appeared to be excellent but we had no time on this visit to use them
I thought our room was really lovely. The bed was huge and the bathroom was a very high standard. We had a very good night sleep indeed. The carvery lunch was below par, especially for the price of £22 per head.
relaxed atmosphere.luxurious surroundings.restaurant and bar staff extremely professional and helpful.nothing was too much trouble.
Used the gym & the pool, also dined in the evening at the main resturant & bar. The resturant staff were very slow, we waited over half an hour for drinks and had to ask twice for them as the first waiter had forgotten.
Gym and Spa facilities. Breakfast service and speed. Check in staff not engaged and poorly trained. Unimpressed by the canteen style carvery for evening dinner. As said by other reviewers the length my room was away from the bar, restaurant, leisure club.
nice pool/ gymn. very good supper. good, charming, helpful service. absolutely no noise insulation. was woken many times by people passing outside the door. heard every intimate detail of the man in the room above's night-time visit to the toilet. very poor night's sleep
Nice large room, decent beds. Room slightly tired in places.
Homely feel, homemade chocolate brownies waiting in room, great breakfast, really clean and tidy, very friendly staff, great location. No bad points I can think of
Excellent facilities which were spotlessly clean. Better than many 4 and 5 star hotels I have stayed in. Great owners, only too happy to help None
Very friendly, high standards and breakfast was excellent with everything locally sourced None!!
Excellent room and bathroom. Great breakfast. None
Beautiful house in a lovely location. Great breakfast! Very friendly owners. Can't think of any.
Breakfast was good water in bathroom was hot No lift in hotel bar not open Friday night
Did not eat until 9.30pm but still obtained good service. Disco in hotel the night we stayed but stopped about midnight. Would prefer not to have had this going on but it was not too loud!
Lack of available parking when arrived.
pleasant staff good breakfast,Sky sports a bonus Decoration shabby and hotel was to warm.
Proximity to town centre & price
We liked the fact that all the staff were friendly helpful and nothing was any trouble to them, the meals we had in the hotel were excelent, we found the hotel to be very clean ,comfortable and peaceful, and if we need to come to Grantham again you will be first choice I think the hotel would benifit from somebody being available to show guests to their rooms and if needbe to help with their luggage especial the older guests
Good Parking, clean room and good cheap food. Bathroom - around bath and shower seals needs attention.
convenience for the visit pleasant friendly staff
Location. I was ok due to location.
The decor looked a little tired and the bathroom was basic.
I felt that for the price of the room, it should have been more spacious! A more overall welcome!
Good example of historical coaching inn Rather expensive, breakfast food patchy in quality.
reception by staff and dining facilities excellent. Evening meal and breakfast top quality. Floral display beautiful and antiquity of hotel wonderful the rooms and hallways leading to them require a little "refreshment". Though comfortable, given the tariff, I felt some improvement in this area would bring enhance this beautiful old hotel.
Atmosphere - mixing the old with the new
Comfortable room.Excellent food with helpful, friendly service No air-conditioning in the room
the atmosphere of the hotel
Nice looking place, very traditional English decor. Perhaps we caught them on a bad day but there was some initial confusion about our double room being a double. We then had to change rooms because of a shower fitting that hadn't been repaired. Staff accommodated this fine, but we'd not have been able to if it had been full. Very expensive for what it is - Central London hotels are cheaper than this - and it doesn't really offer anything to justify the cost.
Did not like noise from a wedding reception below our room and the need to move rooms at 11.30p.M.
The Staff were friendly The building was extremely old and the floor is uneven and not level in some places, this was understandable due to the age but my bed (room 4) was not level and when lying down my feet were higher than my head. I found this disturbing to sleep on. I think they should address this issue as it definately effects the comfort of the stay.
Friendly staff and very clean rooms.