Arogance of one employee - Eva Petrova
The staff was really nice and helpfull. Big rooms. For the non-smokers a perfect hotel, unlike in other non-smoking hotels in Czech Republic, here it is actually non-smoking.
Beds are pretty hard (I like softer beds myself) and the breakfast wasn't very special, however the young lady which brings you your coffee or tea was doing her job excellent.
Policies vary by room type and provider.