Guest reviews
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All Reviews
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Couples
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Families
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Overall Rating
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9.8 "Terrific location."10.0 "
Easily accessible by car , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
7.8 "Good service."8.4 "84% found the
staff to be very friendly ." 7.1 "71% thought theservice was very professional ." 8.3 "83% found therestaurant service to be one of the best ." -
6.4 "Internet is average."
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5.9 "Breakfast is mediocre."6.4 "
Breakfast prices were ok , according to 64%." -
5.4 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." 5.9 "59% thought thecleanliness of the hotel was average ." -
5.4 "Rooms are ok."5.5 "Only 55% said
rooms were clean enough ." 6.0 "Beds were acceptable for 60%." -
4.9 "Not very comfortable."4.2 "58% said
rooms were small ." 2.8 "72% thought it wastoo noisy ."
Overall Rating
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9.7 "Terrific location."
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7.5 "Good service."8.2 "82% found the
staff to be very friendly ." -
6.3 "Average value."
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6.1 "Pool is mediocre."
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5.9 "Breakfast is mediocre."
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5.1 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." -
5.0 "Rooms are ok."2.6 "74%
complained about the bathroom ." 1.6 "84% thought they werepoorly maintained ." 4.3 "57% saidrooms were small ." -
4.6 "Not very comfortable."4.3 "57% said
rooms were small ." 2.3 "77% thought it wastoo noisy ."
Overall Rating
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9.8 "Terrific location."
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7.9 "Good service."
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6.0 "Pool is mediocre."
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5.6 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
5.4 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." 5.9 "Beds were acceptable for 59%." -
4.8 "Not very comfortable."
Overall Rating
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9.8 "Terrific location."
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8.5 "Food is delicious."
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7.9 "Good service."8.4 "84% found the
staff to be very friendly ." -
5.4 "Rooms are ok."
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5.0 "Average comfort."
Overall Rating
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9.8 "Terrific location."
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7.9 "Good service."
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6.4 "Pool is mediocre."
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5.6 "Rooms are ok."
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5.3 "Average cleanliness."
Recent reviews
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- Negative
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4.8review from
The staff was great, the breakfast at Shulas was excellent! Beds were comfortable. When we got to the room I noticed there was garbage in the closet and underneath the vanity in the bathroom.there was also extremely cold air coming in from the heating vent maintenance came fix that up for us and they gave us complementary breakfast and a free movie due to the room being dirty however the water took about 10 minutes to heat up at the sink in the bathroom the shower went from hot to cold and when it got hot it was burning
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8.0review from
Very clean and organized. Loved that it had a nice restaurant and room service was available. To many kids the weekend I stayed there. They were noisy and running around all over the place.
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7.3review from
It was close to the Cleveland Clinic, staff was efficient and courteous. The walls are thin, hot water wasn't plentiful or hot enough.
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10.0review from
The staff was the nicest hotel staff I have ever encountered. I had no issues with any part of the experience and the king bed was like being on a cloud. I'm not a breakfast person, however, my girlfriend is. Since their breakfast is $11.50+/person we ended up going to Denny's across the street. Everything else was perfect!
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10.0review from
Great time
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7.6review from
It was extremely loud with parties going on in several rooms on the floor. The security guy did his best. Staff was friendly
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8.0review from
Very relaxed The last time I stayed at the double tree it was very nice I stayed on the 5th floor, the rooms were clean the whole floor was very nice. This time was horrible I stayed on the 3rd floor the wallpaper was peeling the bathroom look dirty. The feel of the whole room vs the room I had before was just so different. I say this to say I'm not sure if the higher up on floors you stay but my first experience was very nice my second time wasn't so nice.
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8.0review from
Very clean and organized. Loved that it had a nice restaurant and room service was available. To many kids the weekend I stayed there. They were noisy and running around all over the place.
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10.0review from
The staff was the nicest hotel staff I have ever encountered. I had no issues with any part of the experience and the king bed was like being on a cloud. I'm not a breakfast person, however, my girlfriend is. Since their breakfast is $11.50+/person we ended up going to Denny's across the street. Everything else was perfect!
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10.0review from
Great time
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8.0review from
Very relaxed The last time I stayed at the double tree it was very nice I stayed on the 5th floor, the rooms were clean the whole floor was very nice. This time was horrible I stayed on the 3rd floor the wallpaper was peeling the bathroom look dirty. The feel of the whole room vs the room I had before was just so different. I say this to say I'm not sure if the higher up on floors you stay but my first experience was very nice my second time wasn't so nice.
