Promise Hotel

The hotel is centrally located, close to shops, public transport, and entertainment places. However, some guests have mentioned that the area can be noisy, especially in the evening.

Several guests have reported issues with cleanliness, including dirty beds, smelly toilets, and the presence of bugs. It's important to note that some guests have had positive experiences with clean rooms and helpful staff.

Guests have expressed concerns about the small room size, dirty beds, broken facilities, and the presence of insects and bedbugs. Additionally, some guests have mentioned that the hotel does not match the pictures shown online.

While some guests have praised the helpful and kind staff, others have reported negative experiences, including unhelpful and unresponsive receptionists, as well as communication challenges due to language barriers.

The hotel offers amenities such as a restaurant, bar/lounge, and shuttle service. However, guests have reported issues with the elevator, broken facilities, and a lack of cleanliness. It's advisable to confirm the availability of amenities and room conditions before booking.

Some guests mentioned that the hotel is located in a noisy area, especially at night. If you are a light sleeper, it may be worth considering this aspect before booking.

Several guests reported issues with cleanliness, including dirty bed sheets and a strong smell in the rooms. It's advisable to check the room thoroughly upon arrival and request a change if necessary.

Some guests experienced non-functional amenities such as air conditioning, TV, and side table drawers. It's recommended to ensure all room facilities are in working condition upon check-in.

The hotel's proximity to bars and pubs may result in loud music and disturbances, particularly at night. Guests sensitive to noise should take this into account.

Several guests mentioned that the rooms were smaller than expected. If space is a priority, it's advisable to verify the room size before booking.

Multiple guests reported cleanliness issues, including bugs, unclean toilets, and dirty bed linens. It's important to communicate any hygiene concerns with the staff and seek resolution promptly.

Some guests experienced challenges with staff communication, particularly related to English proficiency. It may be helpful to set expectations accordingly and communicate clearly with the staff.

Several guests complained about unpleasant odors in the rooms, including cigarette smells and general uncleanliness. Prioritize inspecting the room for any such odors upon arrival.

Due to the recurring issues with cleanliness, functionality, and noise, it may be prudent to explore alternative accommodation options in the vicinity before finalizing a booking.

Some guests reported discrepancies between the booked room type and the actual room provided. It's advisable to confirm the details of the reserved room upon arrival to avoid any misunderstandings.