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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Some guests mentioned that classic rooms are located in a separate locked area, which was not indicated on the website, so it's advisable to confirm the location of the room before booking.
Some guests suggested checking the room amenities upon arrival, as there were instances where the TV didn't work properly, and there were no glasses, vases, or mugs in the room.
Upon check-in, it's recommended to clarify with the receptionist whether breakfast is included in the price, as there were instances where it was unclear, despite being stated in the booking information.
Guests recommended confirming payment methods in advance, as there were instances where technical problems required cash payments, causing inconvenience to guests who didn't have cash on hand.
Several guests mentioned that the location is excellent for touring the Old City due to its centrality, so requesting a room with a view can enhance the overall experience.
It's advisable to double-check reservation details with the staff upon arrival to ensure that the room allocated matches the reservation made via the app, as some guests experienced discrepancies and attempted overcharges.
Some guests encountered issues with the electronic lock not working, so it's important to verify the functionality of the room lock upon check-in.
Guests were able to keep their room until 2:00 pm on check-out day as compensation for inconveniences faced, so it's worth requesting a late check-out if needed.
The hotel's proximity to attractions such as the New Gate, Jaffa Gate, and the Tower of David makes it convenient for guests to explore these sites.
Clear communication with the staff is essential, as some guests faced challenges with unhelpful and unfriendly staff, leading to frustration and inconvenience.