Cons: bare basics- minimal leg room and no beverages offered
Sep 26, 2016
Horribly tight flight with many hidden costs
Pros: That we landed safely and it only was two hours of tiny seat torture.
Cons: The seat was different as they changed the plane, the hidden check luggage costs in airport, limited to 15kg. No way to pay fixed bag costs, friend booked bag online for much cheaper and for 20kg, in person they charged me $60 for 15kg. The seats were super small and uncomfortable, no drinks were served, not even water was served.
Sep 19, 2016
Cons: Check-in was really hard to do and the airline wasn't communicative about the carry-on luggage weight restrictions
Sep 19, 2016
Pros: No complaints! Good value for money.
Sep 05, 2016
SEATS NOT TOGETHER
Pros: Boarding was relatively simple, and on time.
Cons: Even though I paid for both tickets at the same time, using the same card (the tickets were bought together) my assigned seats were NOT sitting together.
When I approached the JetStar staff about this, they told me the flight was full and nothing could be done. When I asked again they told me there was no way to move my seats together for this flight.
I (personally) asked other people on the flight to move, and everything ended up being OK. However this was not due to JetStar staff at all.
All in all, I guess I got what I paid for: I bought a cheap flight and I got bad service. Kind of expected with a budget carrier like Jetstar .
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