Check in process was so slow!
Pros: I like that they accommodated my special needs with a hydraulic lift up to the airplane. The staff was friendly and courteous.
Cons: The check in process was slow and painful. It took almost an hour. They wouldn't let us check in more than 2 hours early and when we went at the designated time, it took so long that we barely made our boarding time. We ended up paying an extra $350 for our luggage. It didn't save any money in the long run. They didn't even offer water to anyone. You had to pay for any kind of food or beverage.