Pros: No problems with the flight. Plane was fine.
Cons: The luggage issues for this airline can be complicated. It was difficult to tell from our online booking whether luggage was included (depends on your fare type). After considerable research we found that it wasn't. The price to add it, which you could do on line, was fair. However, when we found there were no lockers at the airport to store our extra baggage, we were almost hit with the outrageous rate of $15 per kilo for all the weight that we hadn't already contracted for. BE SURE you purchase the weight you need in advance or you will have major problems at the airport. They do have scales at check-in to weigh your stuff yourself in advance, and they didn't weight our carry on baggage. Customer service in Sydney wasn't very good. Staff seemed kinda cranky and unwilling to be very helpful.