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The comfortable room.
The staff was extremely firiendly and they have internet available 24 hours a day free for guests.
Rooms are big but a bit noisy if you're on the street side. Equipment inside the room is minimal, don't expect anything else than the bare minimum, even on shampoo or shower gel. Clearly, it isn't worth a 3 stars, maybe 1 star...
The very friendly staff (even at midnight and at 4 in the morning), the location in the town centre, the proximity to the airport, the extra comfortable bed. The bathroom sink was cracked
The hotel has a view to the Szent Mihály church, and in the city center. Close to everything. Good price. Free, fast wifi internet! Hard to get hot water.
great staff cooperation and assistance. the elevator did not work
The cleanliness and the friendlyness of the staff. They arranged all our trips.
Large, clean, air-conditioned room. Unlike some hotels we were able to leave the air-con on all day (handy in the hot summer). Long-ish walk to town (30-45 mins), which I didn't mind and in any case taxis in Cluj are cheap. Decent restaurant next door too. Noise during the early hours from people leaving the bar/night club next door.
Guests should be aware the nightclub is a lap dancing club
Very friendly and helpful staff, the rooms are large and clean and mine had a balcony.
Stuff was very helpful. n/a
The housekeeping was wonderfur The people at the front desk were rude and indifferent and thought that working there was beneath them but they really should have been working on a garbage truck as that is where they would not have to speak to paying customers.
Food quality and assortment in the restaurant is high level, with good value. Room is OK, huge amount of TV channels. :) Correct mini bar. Safe parking is limited. Bathroom could be better, there is no lamp for cosmetic purposes. To much noises and light at night, night strip club too loud if door was opened (till 5 a.m....).
Excellent choice, very spacious rooms very clean and comfortable.
I stay here each time when visiting Cluj since 3 years.There are many nice-looking,better located hotels of same price range but I've never tempted2change.I feel secure,calm,pampered here.At each visit signs of continuous maintenance and continuous implementation of new things/improvements in interior&services. Owner greeted me by"welcome home" last week-well,that's it! Love the place&people 1. Lack of elevator which front desk staff compensates at 100% but I don't feel nice seeing them tortured by my always huge baggage/ 2. Night bar- seems female are not welcome here so no way to spend part of the night on site;if a female would like to chill out, should move to city center (quick&cheap by taxi)./3.Gym room would be a plus
The room was clean and the personnel was friendly, but didn't speak English too well. The fitness room was small but OK though the ventilation was not too good. The price is OK. The hotel is close to the railway and although my windows were closed I could hear the trains. The first night there was a power outage for appr. 4 hours. The last day, just before checkout I had no water nor electricity in my room and had to go to another room to have a shower.
The problems with electric power. For this reason was impossible to pay with credit card and was a problem. I recommended to change a soon is possible the electric system.
Excellent Service. Great Value
room is a little small, but very comfortable for staying. Peaceful place, good location
This is one of the best Hotels in the city of Cluj, full of pleasant surprises. Am ramas cu o impresie deosebit de placuta dupa sejurul de la Ary, totul a fost excelent si, mai mult decat atat, am fost intampinati cu o minunata surpriza din partea conducerii hotelului...rezervasem o camera dubla dar am fost cazati intr-un superb apartament. Recomand celor care merg la Cluj sa aiba in vedere cu prioitate Hotel Ary
Nice hotel, great value. The staff was very helpfull.
Clean, decent hotel with good rooms
good for business, not for pleasure. Breakfast was not very good.
Very friendly and helpful staff, convenient location for us but a little out of town, brand new hotel so everything working. Good english spoken by the staff. very spacious rooms and en-suite. Rooms a little sparse, only 1 electric plug socket in the room. lighting could be improved over the dressing table.
Staff were very good. They were friendly and really helpful. The hotel was spotless and we thought our room was fantastic. The choice of food in the restaurant was limited, yet room service indicated a huge menu. The portions of food were very small, not well cooked ( cold ) and very expensive.
very friendly staff sauna or spa was not available
Very comfortable bed, fabulous bathroom. Very modern and clean. Quiet and air conditions - we all had a fabulous night's sleep before a very long trip. Great location from train station and airport. Breakfast was really good. Great selection of foods very friendly servers. Check in was a bit protracted - my husband had to fill out a rather long form with information we had submitted to the online app. There was some confusion regarding the airport shuttl;e being ordered ( a taxi which the hotel paid for took us with time to spare, but the front desk seemed perplexed by our request, although it had been made and confirmed at check in and the advertized free transport to the airport was one odf the main reasons we chose the hotel). We had requested a second bed for the children, but was eventually told it wasn't available, but we were offered a second room (not clear whether it would have been a further expense or not, we prefered to sleep together) but we simply wanted extra bedding for the girls to camp out on the floor, which they did happily, and comfortably.
ReceptionEXTREMELY helpful sorted early breakfast and airport TRANSFERE,perfect room , extremely clean Nothing
Friendly & clean Lack of a lift
Location, comfort, the parking area for the car. The staff did not speak Hungarian.
The location is ok
All the staff was very helpful, and when we had a problem with the shower they were really fast to resolve it. The room was clean. The room is not sound proof and you hear people outside leaving the bar bellow the hotel. The blankets weren't suited for a double bed, but for a single bed. Although I made a reservation for a "suite" it looked more like a regular room, and we didn't even have a bathtub, only a shower.
Position in City
The breakfast is impressive according to Romanian standards. But behind, let's say, German standards of a hotel with the same price. The wooden windows didn't close well - so the wind blows through them and you can hear all the noise from the street.
Excuse me, I have mixed an estimation of hotel Capitolina in Cluj with an estimation of hotel Zenix in Bucharest. Hotel Zenix a low level and quality, exactly **.
Good location only 5 minutes walk to the main centre. The room was very clean with good facilities. Nice polite staff.
Good location. Friendly personal. There is a meeting room for breakfast etc, but you cannot sit here when you want to work or something.
The kindness of the staff, reception posted a postcard for me which was helpful as i didnt know where to purchase a stamp, We also used room service which was very good. There was nothing i didnt like
Parking was very helpful
Little nice pension located in a quite central area, very close to the Botanical Garden. Room was very clean, personnel was friendly. Fair price for the money.
Siago is a clean, easy, new pension with large rooms and a great shower. It's across the street from Cluj's beautiful botanic gardens and a short walk from the main square. The room was street level (but there was very little noise).
Hotel staff very nice, lovely and spacious room, good location. Fruits and free coffee for guests. A little bit noisy, you can hear everything...
Staff very kind and correct. Good internet connection quality. Some room facilities were broken and need repair. Nothing very important.
No breakfast, no restaurant, rooms very small, shower not working properly.
Very nice rooms, cosy and modern. Very moderate prices. As much coffee as you want to drink for free. Was a stupid party of several other foreigners in the hotel that repeatedly nocked at my door during the night.
Very nice staff, good location (near centre) and luxury rooms for a cheap price.
Charming room, charming staff.
There is an overall feeling of a classic 4 star hotel, in terms of appearance, amenities, and staff.
It was a very nice hotel: the staff was very kind and the rooms were very comfortable. It isn't in the city centre (6 Km far away) but with few Euros (3-4) you can reach it by cab.
all is great, te services, the food, the design, the quality of materials and the staff none
It was very clean and the room was very confortable. The staff was friendly and the waiter did his best to get me the dinner even if I reached the hotel very late in the evening. Perfect location if you go for business and you don't intend to ener the city center or if you go through Cluj and you need to spend the night somewhere (it is close to A3 highway).
Beautiful and spacious room, very clean, large bathroom, well equipped, everything functional Thin walls, you could hear every noise from outside, we were awake at 8 a.m. due to cleaning ladies speaking loudly outside our room.
I really enjoyed my stay. Great staff and great food. Congratulations
The Hotel location is very convenient for travelling towards west. Easy to reach by car, avoiding the city traffic. Rooms are large and clean. The breakfast is excellent. The cook is very good, the dinner was very well prepared. Nice and helpful staff. I would gladly recommend this location.
Na This is not near the botanical garden or anything else it lists. It's on an ugly highway far outside of the city.
nothing i liked, this is a 5 star class hotel ,advertied spa massage fitness suite, but none avalible for a least another year. should reduce their price to a more acceptable level due to none services. no english spoken ,road to hotel very poor repair, very remote,so if you run out of cigs none on site.
The location is near to the city center and the rooms are large. The internet connection in my room didn't work.
Nice hotel, near to the centrum of Cluj. Cheap, but comfortable, gut location, proffesional personel. Good kitchen.
The stuff of the hotel, very gentle and nice. They never say NO!
The price was good, the hotel staff was nice and the services were ok. The furniture was not quite in tip top shape, but it was acceptable.
I most like the hote staff I did not liked the absence of an elevator
Staff very friendly and helpful. Well appointed room. Air conditioning much appreciated during a heat wave!! Too warm in the gym
Well tranined staff,great location and quality services.I loved the design of certain areas and the panorama swimming pool. Keep it up!
Staff is completely professional, and go out of their way to accomodate you as much as possible. Currently, there is construction to expand the hotel. There was also some renovation of flooring on the 2nd floor that caused some discomfort due to paints and solvents.
The location was nice, and the room was OK. Easy accesable from down-town (5 minuts walk). The personnal was quite un-polite (almost never said "please" or "thank you"). Btw, they never had hot chocolate in any of their restaurants :)
The space in the room and the staff was very nice
Nice, clean, modern rooms and hotel. Nice, professional staff. Excellent restaurant.
We loved the room, great bed. Close to the ceter of the city. They have a great swiming pool on top with great view. Everything clean everyone very eager 2 help us Maybe thebreakfast was a little bit poor
Here you can find the same good quality services like in Western Europe.
Everything was excellent, Staff was kind, room was confortable, services were very good. I had to leave the hotel early in the morning, so I can't say anything about the breakefast. Although it wasn't a problem for me, the television is below the level of the other services / facilities offered by this hotel.
Good staff; good views; good room Need to have tea and coffee making facilities in room
The location was perfect! And the staff was nice. Perfect for a short visit in Cluj. The bathroom was not really nice and the floor there was full of long black hair (Im blond!). And the bedspread was full of stains of some sort....
Great situation in centre but quiet. Helpful receptionist. Twin room clean and comfortable. Price reasonable.
Nice location. Cheap
You expect to get what you pay for and, for the price, this was a reasonable hotel. The room had a rather unpleasant odour.
It was in the centre. Breakfast wasnt very good
Loved the location, it was literally on the main road downtown Cluj-Napoca, in the pedestrian part of city center I only stayed for one night so I can't really say there was anything not to like..
Fantastic Design, Very good breakfast Barkeeper refuses to take orders at 23.00 hours. I simply wanted to drink one beer - request refused.
Very good design and comfort. Good breakfast. Small selection of drinks at the reception bar.
The staff was very friendly and very helpful. They went out of their way to help us in every way. We chose this hotel because it advertised a fitness room, sauna, etc. They are in the process of finishing these rooms (due to it is a brand new hotel). But do not advertise these features if they are not ready for use. We were very disappointed that we were not able to work out.
The Hotel is new and clean. Everything was OK this time! We slept in room 213, we would like to tell the managment of the hotel, to check the plates/tails in the shower near the crane, there will be problems in the future. Last time we slept on the 7 floor and there was a problemm with the airco.
the bed was too short and the pillows too hard
The hotel looked great, very luxury, had a great location. In 5 min with the bus/taxi you arrived in the city center. The staff was excellent and the room was very clean and modern.
Friendly staff, excellent breakfast, comfortable room. Food not v appetising.
The hotel was well appointed and the rooms were large. The staff were very pleasant and helpfull The car parking facilities were not adequate for a full hotel.
Nice design, very nice rooms, nice hotel. No enough parking spaces and the hotel is almost outside the city (not a very good location).