Pros (+) It is a beautiful hotel, but the customer service is very much lacking.
Cons (-) Customer service.
5 stars
Fairmont Grand Hotel - Kyiv
Photos of Fairmont Grand Hotel - Kyiv
Overview
Situated a short walk from Kontraktova Ploshcha Station, Fairmont Grand Hotel Kyiv offers guests an ideal base while visiting Kiev. The various amenities this luxury hotel offers include a heated pool, free Wi-Fi and a Jacuzzi.
Fairmont Grand Hotel Kyiv has been recently refurbished and provides 24-hour room service, a coffee bar and a sauna. Multilingual staff are available assist with reservations or dining recommendations, and an express check-in facility is offered for guest convenience. The hotel also features a well-equipped fitness center.
There are 258 modern rooms at Fairmont Grand Hotel Kyiv, each offering all the essentials to ensure a comfortable stay. They are equipped with a coffee maker, tea-making facilities and a mini bar.
Fairmont Grand Hotel Kyiv's in-house restaurant offers Chinese-inspired dishes, which can enjoyed on the outdoor terrace. A selection of drinks can be savored at the bar. For those on the move, the hotel offers packed lunches if required.
Fairmont Grand Hotel Kyiv is surrounded by the area's popular tourist attractions, including Kontraktova Square, National Chornobyl Museum and Andriyivskyy Descent, which are within walking distance. St. Michael's Golden-Domed Monastery is a short drive away.
Amenities at Fairmont Grand Hotel - Kyiv
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
General
- Family rooms
- Inner courtyard view
- Interconnected room(s) available
- Landmark view
- Lockers
- Storage available
- Quiet street view
- River view
- Fireplace
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- City view
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic pillow
- No smoking
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Kitchen
- Wine glasses
- Electric kettle
- Kitchen
- Kitchenette
- Oven
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Dining table
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Spa and wellness center
- Massage
- Sauna
Parking and transportation
- Parking
- Private parking
- EV charging station
- Airport shuttle
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Board games/puzzles
- Beauty salon
- Pool table
Family friendly
- Babysitting or child care
- Cribs available
- Books, DVDs, music for children
Outdoor
- Terrace/Patio
- Balcony
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Fairmont Grand Hotel - Kyiv
9.4
Wonderful
574 verified ratings
Wonderful
339
Very good
89
Good
58
Okay
32
Fair
20
Mediocre
11
Poor
25
Summary of reviews
Guests say
Guests appreciate the beautiful hotel and spacious rooms, but many have noted that the customer service is lacking, with some expressing disappointment in the staff's attentiveness. The cleanliness of the hotel is praised, and while the location has its drawbacks, the overall experience is enhanced by the comfort and quality of the rooms.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
9.4 out of 10
166 reviews
8.8 out of 10
2 reviews
9.1 out of 10
4 reviews
All reviews
Pros (+) The staff
Cons (-) nothing
Pros (+) Staff was unbelievably great
Pros (+) Location
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food at Fairmont Grand Hotel Kyiv?
The hotel's in-house restaurant offers Chinese-inspired dishes, which can be enjoyed on the outdoor terrace. A selection of drinks can be savored at the bar. Additionally, the hotel offers packed lunches if required.
Are the rooms at Fairmont Grand Hotel Kyiv comfortable?
Guests have mentioned that the rooms at Fairmont Grand Hotel Kyiv are larger and more comfortable compared to other hotels. The hotel also provides safety with security staff at the entrance.
Is the hotel staff at Fairmont Grand Hotel Kyiv friendly and helpful?
Guests have praised the polite and attentive staff at Fairmont Grand Hotel Kyiv, highlighting their professionalism and friendliness. Some specific staff members have been mentioned for their exceptional service.
What are the hotel's unique amenities at Fairmont Grand Hotel Kyiv?
The hotel offers a well-equipped fitness center, an indoor pool, a spa, and a sauna. Additionally, guests can enjoy beauty salon services and a pool table during their stay.
When is the best time to visit Fairmont Grand Hotel Kyiv?
The hotel's high season is in January, making it an ideal time to experience the hotel's luxurious offerings and the nearby popular tourist attractions. However, February is considered the low season.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a River View
Guests recommend choosing a room with a river view for a more enjoyable and scenic experience.
Check Room Amenities
Some guests noted that certain rooms lacked a minibar and had limited city views, so it's advisable to confirm room amenities and views before booking.
Consider the Hotel's Location
The hotel's location near popular attractions like St. Michael's Golden-Domed Monastery and Andriyivskyy Descent makes it convenient for sightseeing.
Be Mindful of Noise Levels
Some guests mentioned that the rooms were not soundproof, so light sleepers may want to consider this when booking.
Verify Special Requests
If you have specific requirements such as a non-smoking room or specific room features, it's recommended to confirm these requests with the hotel in advance.
Explore Nearby Dining Options
While the hotel offers dining, guests suggested exploring nearby restaurants for a variety of dining experiences.
Utilize the Concierge Service
The hotel's concierge service can provide valuable recommendations for dining and attractions, enhancing the overall stay experience.
Check for Early Check-In Options
Guests appreciated the option for early check-in, so it's worth inquiring about this service if needed.
Consider Transportation Needs
The hotel's proximity to Kontraktova Ploshcha Station and availability of car rental services make it convenient for exploring the city and its surroundings.
Inquire About Special Occasion Arrangements
If you have a special occasion, such as a wedding anniversary, inform the hotel in advance to ensure any special arrangements are made.
Location
1 Naberezhno-Khreshchatytska Street, Kyiv
What's nearby
- St. Michael's Golden-Domed Monastery0.4 mi
- St. Andrew's Church0.4 mi
- National University Kiev-Mohyla Academy0.4 mi
- Kontraktova Square0.4 mi
- Ukrainian House0.5 mi
- Chernobyl Museum0.6 mi
- Saint Sophia Cathedral0.7 mi
- National Bank of Ukraine0.9 mi
- Ukrainian Parliament Building1.1 mi
- House with Chimaeras1.1 mi
- National Opera of Ukraine1.1 mi
- Museum of Western and Oriental Art1.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Fairmont Grand Hotel - Kyiv
Low season | December |
|---|---|
High season | July |
Average price (weeknight) | $273 |
When to book a room at Fairmont Grand Hotel - Kyiv
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Fairmont Grand Hotel - Kyiv
FAQs when booking at Fairmont Grand Hotel - Kyiv
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Value for money | 9.0 |
|---|---|
Distance to city center | 1.0 mi |
Everything you need to know for your stay in Kyiv
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