Kigali Serena Hotel is situated in Kigali and offers newly renovated rooms and complimentary Wi-Fi. It also features a Jacuzzi, an outdoor pool and a sauna.
There are a range of facilities on offer to guests of Serena Hotel Kigali, such as a ballroom, an express check-in and check-out feature and valet parking. A fitness center can be readily accessed by guests wishing to keep up their exercise regimes while away.
Rooms at the hotel are equipped with refrigerators, mini bars and cable/satellite channels. Each comes with free tea and coffee making facilities as well as a private bathroom.
Kigali Serena Hotel provides a convenient café where guests can have a bite to eat before discovering the local area. Guests looking to relax with a drink can do so in the on-site bar. The hotel's restaurant is open for breakfast, lunch and dinner.
For guests wishing to dine out during their stay at Serena Hotel Kigali, there are a variety of restaurants located close by. Kigali International Airport is within a 20-minute drive and the hotel offers a shuttle service.
Dining
Services and conveniences
Basics
General
Laundry
Pool and spa
Bathroom
Family friendly
Accessibility and suitability
Parking and transportation
Media and entertainment
Outdoor
Things to do
Bedroom
Workspace
Health and safety
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a range of amenities, including a Jacuzzi, outdoor pool, sauna, and a convenient café for guests to enjoy. Additionally, there is a fitness center available for guests to maintain their exercise routines.
What can guests expect from the hotel's dining options?
Guests can enjoy a delicious breakfast, lunch, and dinner at the hotel's restaurant, as well as a bar for relaxing with drinks. The hotel also offers a variety of dining options located close by for those who wish to explore the local area.
How is the cleanliness of the hotel's rooms and facilities?
The hotel provides clean and spacious rooms, with amenities such as refrigerators, mini bars, and private bathrooms. Additionally, the hotel follows enhanced cleaning protocols and disinfection of high-touch surfaces to ensure a safe and comfortable stay for guests.
What are the best times to visit the hotel?
The hotel is a wonderful choice for a visit during the high season in January, offering newly renovated rooms, complimentary Wi-Fi, and a convenient location in the diplomatic district. Guests can also enjoy the beautiful pool and spa facilities, making it an ideal destination for a relaxing stay.
How is the quality of customer service at the hotel?
The hotel is known for its great staff and friendly service, offering a wonderful and enjoyable experience for guests. The staff is dedicated to making the stay as comfortable and memorable as possible, ensuring that guests have a pleasant and relaxing time during their visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the pool or garden comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in February, which is considered the low season, as mentioned by the hotel's seasonality information.
Explore Nearby Attractions
The hotel is conveniently located near several attractions, including the Kigali Genocide Memorial Centre, Old Parliament, and Stade Amahoro, making it a great base for sightseeing.
Request Room Maintenance
Some guests reported issues with room amenities such as broken locks and non-functional timers. It's advisable to promptly report any maintenance issues to ensure a comfortable stay.
Check for Special Dining Events
Guests enjoyed the Mongolian barbecue on Fridays, suggesting that it's worth inquiring about special dining events during your stay.
Be Mindful of Room Selection
While some guests praised the spacious and modern rooms, others reported issues with non-functional air conditioning and balcony privacy. Consider requesting specific room features based on your preferences.
Utilize the Hotel's Services
Take advantage of the hotel's spa, pool, and gym facilities, which were highlighted as enjoyable by several guests.
Be Aware of Potential Noise
Some guests mentioned that the hotel can be noisy, especially during events such as weddings. If you prefer a quieter environment, it's advisable to inquire about potential events during your stay.
Double-Check Room Reservations
A few guests experienced discrepancies between their booked rooms and the actual availability. It's recommended to double-check room reservations directly with the hotel to avoid any inconvenience upon arrival.
Consider Alternative Dining Options
While the hotel's restaurant received mixed feedback, guests suggested exploring nearby restaurants for dining options.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | February |
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High season | July |
Average price (weeknight) | $268 |
Average price (weekend night) | $199 |
Value for money | 7.9 |
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Distance to city center | 2.1 mi |
Nearest Airport | Kigali Intl |
Distance to airport | 5.0 mi |