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This hotel was beautiful and luxurious. Although there is no view of the ocean, the hotel overlooks the amazing restaurant, bar and pool area. The rooms were lovely and there was car parking underneath. The dinner and breakfast there was amazing. I would come back here again.
Location was great, centrally located for the train, Monte Carlo, and restaurants. Very helpful staff who spoke English. No hassle place, with great amenities. We didn't use pool or restaurant but it looked nice. Pool was drained for season, it was cold out. Not much.
This hotel is very clean and safe.The restaurant staff were friendly.The breakfast is good,too.There were a lot of family with chirdren. About WiFi ,my Ipad didn'tt work in this hotel,but Iphone was able to be used. There are many contemporary art in the hotel.Some likes thouse,some doesn't like this...
Very close to the train station as the bus routes. Very central and a fantastic view in the evening over the palace.
Location is excellent and seems very good value for money by Monte Carlo standards. If you're driving, the car park is on a one-way road, at the side of the hotel and not that clearly sign posted. It is however only €20 per day compared to €40 in some other central hotels.
good facilities and nice location
Larger room size and balcony, most staff spoke english very well,open air feeling, beautiful pool and sun terrace areas Having to change rooms and be roomless for 3 hours
Comfort, position. Cleaning spray shoud not be on the table with coffee conteners during breakfast.
Friendly staff, nice modern design, tea and coffee facilities in the room, constant temperature, parking under hotel, convenient position. Bathroom. The toilet is separated from the bathroom, you have to get out and walk few meters through the room to exit toilet and wash your hands in the bathroom. Breakfast not included, need to pay for parking.
Location was perfect, close to train station, casino and port.
Location and staff
Perfect- modern, clean, with pool, fitness, hammam (for guests of hotel). Good and not expensive restaurant.
Excellent hotel facilities, all staff extremely helpful and the perfect location for a fantastic stay.
Room stunk of smoke!!!!
Pool, food, casino, service - all a cut above. very pricey, but it is Monte Carlo for crying out loud. This is not your childhood Motel-6. I felt the prices were way out of line for food and beverage even for the location. The price of the hotel was great for the location and hotel (still pricey).
The location, beautiful sea vies and the lovely casino gardens nearby to stroll up town. It is a very large hotel so therefore impersonal.
The hotel, the staff the food! Just an outstanding hotel and NOBU was over the top!
location,comfort and attetude parking 42 EU
Views of Mediterranean can be seen from anywhere in the hotel. Nikki beach and pool was a lot of fun. Restaurants have delicious food and great views. Rooms are old and need to be remodeled. Drinks at Nikki beach are over priced.
Nice pool And breakfast buffet is superb. Staff is friendly Rooms are old and outdated one of the three elevators were broken
Love how Fabulous was the staff. Very helpful. Love Jeremy @ the front desk. Great person & very professional . Can't wait to come back to Monte Carlo!!!! I like everything. It's Chic & Fabulous !
Location Views Room Size Clean Staff It was loud, I could hear doors slamming all night; could also hear the people in the room next to me.
The luxury breakfast, the location and the comfy rooms. Breakfast was quite expensive
Nice location great pool and restaurants Elevator was broken rooms need to be updated furniture was old not enough electric outlets for working
Loved Monte Carlo, fantastic city. Hotel was fantastic, really nice. However i would recomend a sea view room - the road can be a little nosiey.
The view by the sea and swimming pool, clean as a 5 stars hotel should be. Some small infrastructures details need to be fixed: worn part in the lift and floor corridors.That said, the only real negative point is internet, for a 5 stars hotel one's would expect it free 24 hours, instead is expansive and complicated.
Swimming and sunbathing facilities are OK.Service at the outdoor area is not very responsive. Avoid rooms at the noisy mountainview side of the hotel.
The room / bed were comfortable and the staff were pleasant and helpful
we like the location of the hotel by the beach rooms very poorly sound proof can ear other guest snoring or having a shower
very well located next to the Grimaldi forum
I had a very pleasant time due to the hotel environment as well as its service.
It was nicely decorated I was mischarged for a lunch I didn't have nor sign for. I wasn't even there for lunch, my check in was at 4. Customer service won't help me fix it. I wasn't given happy hour discount for being charged minutes after happy hour (though I ordered during happy hour). Wifi is not free. Mini bar and bar are overpriced. Was charged a charity donation without being asked. Legal robbery is what it is
The room was very comfortable. We were able to get into our room early which was a big help Room was noisy because of rubbish removal at 00H40. When I complained I was told that all the rooms on that side of the hotel are noisy. But this was never indicated whn booking.
Good sevice friendly staff fantastic location. None
nice and clean hotel it was exessively expensive
Service was too. We were very well welcomed. Hotel is gorgeous. Definitely will come back
The best service ever Staff is beyond friendly Restaurant (had dinner and breakfast) second to none Lagerfelt inspired spa you never want to leave To leave
I liked the food and the bar. Liked that I could hear sea outside. I liked the.Reajfast. Very good and try to sit outside for the nice view. I didn't like that I was overcharged for minibar even though I only used 2 items I was billed for champagne 2 bottles of wine 3 cokes and some more things. Was outrageous.
Great location, right in front of the port with all the gorgeous yachts literally out your window, and steps away from the heart of monte carlo, yet very quiet for peaceful rests I dont like surprise charges, whether or not it's a reasonable charge. no one told me about parking charges and so I tipped the valet well then at check out I learnt that there is a 30euro/day parking charges, which if told previously would have been considered reasonable
the outdoor restaurant with excellent views and the the breakfast buffet had a very good selection the furnishing in the room was dated and the carpets were grimy, the curtains were falling off the rails. there was a smell of sewerage coming through the ventilation pipes
easy access to places no
The staff were fabulous and were able to assist with all requests we had inside and outside the hotel. The room was amazing. The food was perfect. Everything was perfect.
The view from the Hotel. Hmm..not much.
We had booked a great deal on Kayak for a small modest room. We then had to bring our daughter so I asked if I could have a roll away bed, they said sure but then asked if I wanted to upgrade to a suite for $200. Did not want to spend the extra money but when they showed us the room, we could not resist! 2 bathrooms - one with a sauna/steam room, a separate living room area with table and sofa. The rate included breakfast which they served on our room....and because of the great deal we got on kayak we only paid $550 for the night, when I looked on line that room was going for over $1300/night!!!!!
Great location and very charming staff. Sadly the weather was appalling but the room so comfortable it didn't matter.
Location was perfect. Easy walk to the casino, beach and all of Monco. Great central location. Chocolates are delivered to your room every evening. Rooms are spacious and very clean. Highly recommend Port Palace.
location of hotel; friendlyness personel bathroom shower where floor connects with wall was not clean; showerdevice was loosing water on side and hose.
The Deluxe room was very spacious and featured a very nice interior. The view of Port Hercule is simply gorgeous. The bathroom is spacious, too, and very functional. Overall, the hotel's interior design is outstanding - bright and modern. The view from the terrace on the hotel's roof is gorgeous. The location in Monte Carlo would be hard to surpass. The voituriers were very kind, helpful and quick. We had a very nice one-week stay. The gym couldn't be used due to undergoing renovation (already??), which hadn't been announced by the hotel in advance, and they didn't give a discount for this inconvinience - actually we had specifically chosen this hotel since it does have a gym! The complicated operation of the the TV set is beyond comprehension and needs to be changed; furthermore, the remote set was already very worn and not fully functional. The supply of shampoo and shower gel was a bit short; shower gel spender inside the shower cabin wasn't refilled although we had complained at the front desk. The waiter in the bar was slow and literally hiding from the guests. The staff obviously doubted my credit-worthiness and asked for down-payment after four nights - weird!
perfect staff and service, thank you!!!
The staff were more than friendly - has an awesome location right by the Heliport and a real cool park. It is not far from the city at all - if you know your way around town, you can make it into the heart of Monaco in 15 minutes or less! I will definitely stay here again when I return to Monaco in future years!
The view from our room was beautiful, along with the room itself. It is quite a long, hilly walk to the Casino side of Monaco where a lot of the restaurants and attractions are.
The Staff were very helpful. The continental breakfast was poor value and the bread was stale.
Close to marina, supermarket not far, free shuttle bus can get you to centre or train station. Nice pool with shallow part for small children.
Nothing Rude staff, bad food and way over-priced. Many couples we traveled with said the same.
All the staff was very kind. They could talk a lot of languages. They could improve the bath´ staff that they provide,like: teeth brush,hair brush,tissues, coture set. There was only a water cap and two glasses.
Brilliant hotel Parking spaces are really tight espessialy if you have a big car
NOTHING RUDE STAFF AT FRONT DESK! CHECK IN ALLMOST AT 4PM, ONE FRONT DESK ATTENDANT SENT ME TO THE POOL WHICH WAS CLOSED, I TRIED TO OPEN IT AND SOMEONE FROM MAINTENANCE OF COLUMBUS ALMOST BEAT ME, THEN I ASKED FOR A ENERGY CONVERTOR FOR MY CELL PHONE AND THEY WANTED TO SELL IT TO ME FOR 25 DOLLARS. THE FRONT DESK TOLD ME DO NOT COME AGAIN TO CHARGE YOUR PHONE, SOMEONE KNOCKED THE DOOR AT 7:20! INSECURE PLACE! DRUNK PEOPLE AROUND! NO SERVICE OR RESPONSE TO CLAIMS
-Staff was great, very friendly and accommodating -The breakfast buffet was amazing and had a lot of different selection -Room was a large size -WiFi was slow at times but can't complain to much because it was free
The hotel was very nice and in a great location. The staff were very helpful and all in all I enjoyed my day in Monaco. The carpets should probably be changed, they make the place seem more run down than it is.
room size the duvet and pillows are polyester
The personnel at the reception were very friendly and willing to assist with our enquiries and requests Broken plug with exposed wires in room.
i loved the fact that this particular staff was so friendly was able to speak english and went out of her way to ensure i was able to get my reservations on trenitallia to milan, free wifi too very fantastic.
Convenient location, public parking across the street and discount from hotel, good breakfast, 11 am checkout, monogrammed toilet paper. Location was a little difficult to find, but finding directions in Monaco and driving is difficult overall. Once you are there, walk if you can! The room is tight, but typical for a crowded city. TV channels are limited.
The Staff was very helpful and the Room was OK, but the building photo and the mention of Restaurant on-site were a bit misleading. The photo of the outside of the building on booking.com was nothing like the actual building, and the so-called Restaurant was OK for continental Breakfast, but was actually a Pizza and Pasta place. I have always used booking.com but was disappointed in this particular instance.
Location is fabulous
The location is really good It needs a refurbishing - the breakfast is terrible.
Rooms are extremely small, hotel staff has an attitude. Everything is answered by "this Monaco, we do things our way"
excellent location breakfast very average. Shower attachment nearly off wall
Very pleasant and helpful night concierge. Nicely appointed room, very clean. Limited TV offering
Everything ! Employees are really good, very customer satisfaction oriented, room was very confortable, also free internet included! and a good italian restaurant in hotel. Nothing.
The front counter staff were multilingual. He was friendly and very helpful. Breakfast had a little for everyone's taste. Cleanliness was evident as there was a crew always doing some type of chore. The elevator is small but normal to European countries. Monaco is beautiful. The church, aquarium and all the royalty are impressive.