Seralago Hotel & Suites Main Gate East

Loved the location

The roaches in my room and the paint falling off the walls. My tub also took several hours to drain

You get what you pay for...

Location was excellent, shuttle service to Epcot Center was great!

First room had a door that could be opened without a key, not safe at all. Roaches and old mattresses... Needs renovation.

Easy access to Disney...but

Super easy access to Disney. Late check in was no issue Room was a good size Parking available right in front of room Price was cheap

Walls paper thin Slamming doors all night Loud voices all night Beds incredibly hard and uncomfortable Dark parking lots—had trouble finding room because signs were tiny and there’s no lighting. Rooms desperately need updating. Hinges on door we’re rusty, painted walls in shower???, old beds, loud pipes. Glad we only spent the night and moved in quickly. I didn’t even sleep.

Our Stay at Seralago

Location ONLY!!!

The price, the room smelled badly, it was old rusted everywhere, dingy towels, mold spots in the bathroom , throughout the room, old broken down dresser and where the refrigerator located it's just terrible, pillows flat small enough for a toddler's bed the list goes on. I'm glad it was overnight, but if I was able to get my money back I would have went somewhere else. PLEASE DO NOT STAY HERE, GO ELSEWHERE NOT UNLESS YOU LUCK UP ON A BETTER ROOM. SEE THE ROOM BEFORE STAYING TRUST ME

Need renovation

I could sleep at night

No communication what so ever with the employees

Terrible stay

Location was ideal for park hopping.

It took me over 1 hour to check in because they are so understaffed. The room was filthy and smelled nasty. Garbage was left outside the rooms and no one cleaned it up during our 3 day stay. We will not return no matter how cheap.

Location

Room smelled like smoke. Outside noise

I'd pay more for a clean room

Staff was helpful and apologetic when I went to the desk to ask for new sheets. Staff was friendly and helpful at check in/out. I got this room on a discount website, so I feel I can't complain too much, but if I had paid the hotel's asking price, I would not have stayed and demanded a full refund.

Sheets had not been changed. (Hairs and other bits in bed) Bathroom had not been cleaned. (Soapscum build up in tub, mildew growing in floor tile, hairs in sink) Outside door to room would not close properly. Beds and towels smelled of mildew.

Outdated 90's Motel falling apart.

Two pools, hot tub, parking, spacious room.

Free Theme park shuttle times made no sense & where inefficient. They stop along the way at other hotels to pick up passengers, taking more time, insread of heading dirrectly to the park. Shuttles don't arrive at parks before opening & don't leave after closing but at times that make no sense. They also don't go to every park (No Magic Kingdom, Animal Kingdom, or Hollywood Studios). Better off hiring a Lyft or Uber (not saving money). Room was falling apart. Shower handle came off. Bathroom light kept flickering (obnoxious). Bathroom light & sink area light had to be on at the same time, especially while others were sleeping. No free mini lotion bottle, which another hotel would give. No coffee maker, but we had two mini fridges in our room, for some reason. Also didn't appreciate the $47 resort fee I was charged.