Seralago Hotel & Suites Main Gate East

The location was good but that was all.

We found roaches and the room was falling apart, also we will never trust your company again since we were told we would get a refund when we moved hotels and never saw a penny, I’ll make sure everyone of my followers on social media know to never do business with KAYAK

Nothing

Cooperation with customers to gain more customers but rooms are dirty with the bathrooms and the property is not safe because of Raccoons outside and roaches inside.

1 Delayed entry into the room. Door was not activated with keys. 2 Was not aware until checkout the room was an Economy.i.e. no refrigerator, no microwave, or coffee pot. 3 We did request a coffee pot only to find out the next morning it didn't work. 4 The room had only 1 hand towel and 2 fce cloth. Had to request more. 5 Only 1 table liamp worked. The 2nd worked but the electrical outlet didn't. 6 The alarm clock did not work. 7 They do not use fitted sheets. Anytime you moved the bottom sheet slide away. I made the desk manager aware of the issues at check out. I also spoke with the hotel laqter in the day responding to a text message :How was your stay". The supervisor said he would take the room out of service and apologized.

Make prospective users aware of what Economy means.Had I known I would ot have booked the room aqnd paid a little more for the simple conveniences.

Location

It is nothing like the picture

Breakfast buffet was awful. Service was terrible. Half of the employees couldn’t speak English.

When I selected a motel near the Orlando airport, it came as a large disappointment to find this motel was more than 30 miles away from the airport. Then I went to cancel the prepaid motel reservation within 24 hours. My request for cancellation was refused. No more Kayak

No hot water at night.

The place is old run down and needs a facelift. When we checked in everything looked good. I went to take a shower and no hot water. The only time we had hot water was from 6-10 am. Now onto the sheets, I literally went and bought my own. The sheets looked like they had old blood stains in them. I moved the pillow and there was a fake eyelash and some long black hair. The towels felt like sand paper. If your looking for a really cheap place next to old town then this is your place. Be prepared to bring your own sheets and towels though and no hot water!