The Riverbank Hotel & Spa

The hotel offers limited parking spaces, and guests may need to use nearby public parking areas, especially during peak times.

While some guests found the rooms clean and comfortable, others mentioned that cleanliness needs improvement, with reports of dust and smelly rooms.

Guests have praised the friendly and helpful staff, although a few reviews mentioned encounters with unhelpful or intimidating management.

Visiting during off-peak times may provide a more convenient experience, especially for parking and room availability.

Guests have reported mixed experiences with the beds, with some finding them comfortable, while others mentioned issues with small rooms and dirty or smelly bed sheets.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river or nearby attractions comes highly recommended.

Some guests noted that the hotel's toiletries were limited, so it might be a good idea to bring your own to ensure you have everything you need.

A few guests reported issues with the air-conditioning, including poor performance and dripping water. It's advisable to check the air-conditioning in your room upon arrival and request a change if necessary.

Several guests mentioned that the hotel's parking was limited, and nearby public parking could be full, especially during weekends. Consider alternative transportation or arrive early to secure a parking spot.

Some guests reported cleanliness issues, including dust, dirty bed sheets, and smelly rooms. It's recommended to verify the cleanliness of the room upon check-in and request a change if necessary.

Guests appreciated the hotel's strategic location near attractions such as Kuantan 188 tower, the river, and art street. Consider exploring these nearby spots during your stay.

Some guests found the rooms to be small, especially for the price paid. If space is a priority, consider inquiring about room size options before booking.

A few guests mentioned noise disturbances from outside the hotel, particularly from traffic and nearby establishments. Light sleepers may want to bring earplugs or choose a room away from potential noise sources.

Some guests noted that certain rooms lacked basic amenities such as a fridge and TV reception. It's advisable to inquire about the available facilities in your chosen room type before confirming your reservation.

Several guests reported maintenance issues such as non-functioning showers, leaking air-conditioning, and electrical problems. It's recommended to check the functionality of room amenities upon arrival and request assistance for any issues.