Basics
Bathroom
Dining
General
Services and conveniences
Accessibility and suitability
Bedroom
Laundry
Parking and transportation
Media and entertainment
Workspace
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the hotel?
Guests have mentioned that the hotel is clean and comfortable, but some have noted issues with the room cleanliness and the presence of mold in the bathroom.
What are the main amenities offered by the hotel?
The hotel offers amenities such as daily housekeeping, a rooftop terrace with a great view of the castle, a restaurant with an excellent breakfast, and a private parking service available until 9 pm.
What are guests saying about the quality of the beds?
Guests have mentioned that the beds are comfortable, but some have found them too soft or old and 'springy'.
Is the hotel conveniently located for exploring the city?
The hotel is conveniently located near the downtown, shopping areas, bus and tram stations, and within walking distance to Kumamoto Castle, making it easy to explore the city.
What are guests saying about the staff and customer service?
Guests have praised the friendly and helpful staff, but some have mentioned issues with communication and the air conditioning not working properly.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a view, especially those facing the fountain, for a more enjoyable stay.
Consider Room Size
Some guests found the double rooms to be a bit small, so if space is a priority, consider opting for a twin room for a more spacious experience.
Check Air Conditioning
A few guests mentioned issues with the air conditioning, so it may be worth confirming the functionality upon check-in to ensure a comfortable stay.
Explore Nearby Attractions
The hotel's proximity to attractions like Kumamoto Castle, Kato Shrine, and the Contemporary Art Museum makes it convenient for sightseeing and exploring the city.
Take Advantage of the Location
The hotel's central location near shopping, dining, and public transportation, including the bus and tram stations, provides easy access to various amenities and activities.
Consider Noise Levels
While the hotel is well-located, some guests noted that the rooms facing the street or next building may experience noise, so consider requesting a quieter room if this is a concern.
Be Mindful of Smoking
A few guests mentioned a lingering smell of smoke in the lobby, so non-smoking guests may want to take note of this aspect.
Request Room Change if Necessary
In case of any issues with the room, such as cleanliness or maintenance, don't hesitate to request a room change, as some guests found the staff accommodating in this regard.
Enjoy the Breakfast
Several guests praised the buffet breakfast, so be sure to take advantage of this offering during your stay.
Consider Language Barriers
While the staff is generally friendly, some guests noted challenges with English communication, so it may be helpful to be patient and understanding in such situations.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 10:00 AM |
---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | September |
---|---|
High season | November |
Average price (weeknight) | $42 |
Average price (weekend night) | $55 |