The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Some guests recommend requesting specific rooms, such as the Hibiscus room, for a more spacious, clean, and pleasant experience, as some rooms may be outdated and in need of renovation.
Guests have praised the friendly and helpful staff, particularly mentioning individuals like Dipa and Andrew for their warm and genuine service. However, there were negative comments about a specific staff member at the reception, so it may be beneficial to address any issues related to customer service skills and staff behavior.
Several guests highly recommend trying the Creole food prepared by Elodie, describing it as delicious and a must-try. However, there were complaints about the breakfast service, including cold food and an unsatisfactory attitude from the host, which could be improved for a better dining experience.
Multiple guests mentioned encountering a significant number of mosquitoes inside their rooms, leading to discomfort. Providing effective mosquito control measures, such as window nets, could enhance the overall guest experience.
Some guests experienced issues with room amenities, including non-functional lights, water drainage problems in the shower, and uncomfortable mattresses. Ensuring that all room amenities are in good working condition and providing comfortable bedding can improve guest satisfaction.
There were comments about the property needing maintenance and renovation, particularly regarding outdated rooms and bathroom facilities. Addressing these maintenance concerns and updating the facilities could enhance the overall appeal of the property.
Guests reported a private disco party with loud music in the neighborhood, causing disturbance until the early hours of the morning. Providing soundproofing or addressing noise disturbances can contribute to a more peaceful and restful stay for guests.
Some guests expressed dissatisfaction with additional charges and a lack of transparency regarding payment, suggesting the need for clear communication about extra fees and payment methods to avoid any misunderstandings.
The hotel's beautiful garden and swimming pool were highlighted as positive aspects by several guests. Enhancing the outdoor experience by addressing any noise disturbances and providing comfortable outdoor seating could further elevate the guest experience.
Offering convenient transportation services, such as bike rentals directly at the property, was appreciated by guests. Highlighting and promoting such services can enhance the overall guest experience by providing easy access to transportation for exploring the nearby attractions.
