Hilton Orlando Lake Buena Vista, located in the Walt Disney World® Resort, is Hilton’s only hotel with Extended Theme Park Hours. This exceptional Lake Buena Vista hotel is ideally situated next to the Downtown Disney® Marketplace, Downtown Disney® West Side, and Cirque du Soleil®. Enjoy complimentary transportation to and from Disney theme parks and partake in extra magic with Disney’s Extended Theme Park Hours benefit —providing longer fun and shorter queues. This Official Walt Disney World® Hotel is minutes from Orlando's most popular theme parks, such as Magic Kingdom® Park, Disney’s Animal Kingdom® Theme Park, Epcot®, Disney's Hollywood Studios®, and Disney's water parks. Also, indulge in exquisite shopping at the nearby Mall at Millenia and Premium Outlets. Enjoy a buffet breakfast or à la carte choices at Covington Mill. Children will love the Disney Character Breakfast on Sundays—a great time to have photos taken with Disney characters. Savor tempting sushi and steaks, prepared in the 1,000-year-old style at Benihana Steakhouse and Sushi. Sip cocktails in the sunshine at the Rum Largo Poolside Bar and Café, and try authentic Italian cuisine at Andiamo Italian Bistro. Unwind with a drink in John T's while watching seven HDTVs. Stay active in the 24-hour fitness center, jog the trails, or swim in the two outdoor pools. Do business in the 24-hour business center and host conventions on 78,000 sq. ft. of versatile meeting space, relying on the expertise of the Events Manager.
Overall it was clean comfortable and centrally located
The undisclosed resort fees which were not mentioned on the website as well as the parking fees. My wife and I felt that these fees were purposely withheld until checkout.
Proximity to Downtown Disney, Benihana in the hotel, fitness center, fridge in the room
Had to go to a kiosk to rent movies. Our first card didn't work so we had to get another one. Our dvd player had been disconnected from the TV. Could have avoided all of that with in room movies on demand. It rained the whole time we were there, so movies mattered! We had to go to a different floor to get ice because the ice machine was broken. Would have been nice to have a microwave in the room. Resort fee + parking fee seemed excessive for what we got.
The location, te room, te service and the staff
Breakfast took too long
A very nice hotel for not a lot of money with great service and food.
Our room overlooked rooftops and loud a/c wallpaper was peeling off. We won't be back
Facility is beautiful. Our room was perfect and the bathroom was wonderful. Comparable to Swan and Dolphin.
Booked using KAYAK and we were charged an additional $22 resort fee. This fee did include the $15 parking fee, but what if you didn't have a car? What was the $22 for?
Beds were comfortable
The bathroom was too small, outlets didn't work, shower sprayed out of control. Pillows were tiny.
Nice property close to the theme parks.
Check any hidden fees and parking fees when booking. Especially if using an search engine.
Lack of information on website about resort extras.
The location to Downtown Disney was why we initially booked the hotel, however upon arrival we were unpleasantly surprised...the gate to the parking did not work, the TV in our room did not work, and the customer service was terrible. We were often left standing for long durations of time waiting to be helped/served. I don't know if this Hotel is affiliated with Walt Disney World or not, but having had previously worked for a company were I was Disney customer service trained, I know what exceptional customer service does and DOES NOT look like especially from a brand as big as Hilton... For this particular trip it was what the customer service DID NOT look like. I have seen better service at McDonald's. Do not leave patrons waiting for something as simple as getting luggage/ checking in/ being served.
The Hilton Lake Buena Vista is one of the finest hotels at Disney World.
Awesome bed and shower! Also, self parking was still convenient to the room.
The shuttle bus to the park had another scheduled pick up stop, so it was very crowded and took a little longer than expected to reach the Magic Kingdom.
Public spaces were exceptional. Business center had 6 computers, pool was huge and heated. Three restaurants were servicable. Located across (and short walk) to Downtown Disney. RT 4 close by. Avis rental on location.
No transportation option from hotel for airport