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Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.
Location The bathroom was dirty and had mold all over the shower. The room was rather run down.
The bed was very comfortable, and it was very clean. I was also a big fan of the indoor pool and the service. The room was a tad small, but a minor critique in my mind.
Staff was excellent. Brunch on Sunday and the buffet was amazing. Pool area is dangerous with tile . It is very wet around the pool with slippery tile. They should have installed rubber mats around the entire pool area.
The staff was very friendly, room was big, clean and very comfortable. Would recommend this hotel to anyone.
modern, updated, large, clean and comfortable room We had a corner suite, which would normally be great, except the room next to us had an adjoining door and occupants who were up till after 2:30 am having loud discussions. We called the front desk twice, and security came up to address it twice, and it got better for a bit but never really died down. Nobody at the desk offered to move our room or offer any solution to us despite my telling them at 12:30 and again at 1:15am that we had a 2.5 hour drive ahead of us first thing the next morning. The front desk gal the following morning gave me 500 extra reward points, which is lovely, but I paid $200 for a room that while comfortable barely afforded us any sleep.
The room service needed to be better Room service
The staff were really friendly. The restaurant on site provided a nice atmosphere for either a business dinner or a romantic evening out. The lobby had been remodeled. The rooms were clean. The location was great for any event at Gillette stadium. The rooms need updating. I walked in and my first thought was I should have just stayed at the holiday inn and saved my money.
Big room, comfortable queen beds, clean, beautiful decor.
It was only 30 minutes from Boston which was great. And for the price you can'tell beat it. Very clean and everyone there was so nice and helpful.
Loved the bed pillows and the comforter wish I can take those home lol
The lady who checked me in was extremely helpful and friendly. Every time I've stayed here the folks that work here have made the check in and out experience quick and pleasant. Have to use your credit card. No cash accepted.
Super friendly and accommodating staff. Easy to find location. No complaints!
clean efficient hotel There was a loud wedding party. Couldn't fall asleep till ~ midnight because of yelling and screaming. Hotel staff didn't do anything.
Service was very good. Weather....not your fault
The Hilton/Dedham was a pleasant surprise for the money. It was very comfortable from the moment I checked-in. The staff were very very professional and helpful. The room was clean and welcoming.
The third-story room we were in with our toddlers had a broken window that opened easily and did not have a screen. I was fearful the entire time that our kids would fall out the window. The management didn't seem take my concern seriously. They also charged me an "incidentals" fee, even though the room was entirely pre-paid, and didn't tell me about it. When i asked about it upon checkout, I was told it should be refunded in about a week. We're on a tight budget and that $70 charge meant our groceries would have to wait.
pool was great, nice and warm.
Easy highway access Older bathroom. Could have been cleaner.
Love the restaurants for both breakfast and lunch so we had no need to go into town for meals. Only issue was that the sign on the neighboring building made us walk into the wrong office at first. If a road sign could just be placed in that parking lot I think it would help a lot of people.
liked the location. peaceful town. I was very dissatisfied. When I arrived to the room was under construction but I was told it was "newly renovated". The room had a wet and moldy odor to it like water was sitting in there. The ceiling vent had no cover and the air condition was not working properly which caused my stay to be very uncomfortable . When I called the desk to address the issue they did not respond. not happy with this stay which is a shame because it is a very nice location.
The food prices at the Café were too expensive.
Asked for a cot to be set up while we were out at the Patriots game. Came back to room to find cot leaning against wall. I put it down to find sheets that we left were entirely the wrong size. Called down, at 2am, to get a comforter or blanket, which wasn't left, and they brought a fitted mattress pad for the wrong sized bed, but no comforter. Slept sparingly then found they cared me$20 for the cot. Also the hotel is under renovation so we woke at 7am on a Sunday to the sound of workers in the hallway! Overall nightmare stay.
Comfortable bed, 12pm checkout and good breakfast Pool/hot tub need a good scrub...very dirty
Room was nice, clean and has lots of amenities. Staff. Was friendly and helpful.
It was a relaxing and enjoyable time There were ants in the kitchen area of the suite and there was mold on the ceiling above the bathtub
The hotel was packed but when I went to take a shower the water was nice and hot, the staff is friendly, the hotel is mostly clean (saw a few hairs here and there). The hotel is about 3 miles from the Xfinity center and has great rates! If I were going to another concert at the Xfinity center I would definitely stay here again! The mattresses are super springy in an uncomfortable way, making this hotel not ideal for an extended stay.Note to the hotel please add vending machines. Also Kayak please note that you give the option for smoking rooms while the hotel is completely smoke free (I am ok with this but others booking a smoking room may not be.).
Comfortable bed, good location. Would consider it again.
Housekeeping never came one day - no contact to inform me of any issues or reasoning why. Otherwise a fine stay.
Swimming pool No continental breakfast
close to stadium had a fridge no ice dated room non smoking room smelled of smoke
Nice building, rooms were above average, bar is nice, location is great. Staff not close to professional, cleanliness was doubtful
Bathrooms were clean, shower was powerful with plenty of hot water. Bed was comfortable. No road noise even though right on busy RT 1. AC kept the room nice and cool. Room was large with plenty of space. If it's just a place to sleep you need with few amenities, this place is fine. Front desk, maids and staff were all friendly. No extra blankets, towels were absorbent but few. Had to reuse. An extra chair would be nice. No phone in room. No suitcase rack to raise open suitcase off the floor. The pillows were soft, but plastic-y and loud. Sort of like laying your head on wax paper, every time you move, you hear the crinkle crunch sound and it was loud enough to hear in the other bed. A small inconvenience overall for the price...
I had reserved a Non smoking room with a King bed. Instead they gave me a Smoking room with 2 full beds. The sheets smelled just like cigarette smoke.
It was fairly clean. It was cheap. It was in the middle of nowhere.
We loved the breakfast!
Location, facilities and breakfast all good Carpet in room had food on it, needed to be vacuumed. Beds were hard.
The staff was very friendly and helpful! The room was the perfect size for our short stay and very clean. The room we got was very quiet. The shuttle service was excellent and they are willing to pick you up at any time after the game! We got picked up from a gas station about a half mile from the stadium and the walk wasn't bad at all. The traffic was horrible so it was definitely a lifesaver! The check in and out was very easy. I'd definitely stay here again if I'm ever back in the Foxboro/Sharon area!
I liked that it was only about 25 mins from the boston area. We were only staying the one night but it was perfect to finally get a hot shower and some relaxing time in before jumping on the road the next morning. The breakfast was perfect for our needs. Hotel was very clean and quiet. The clerk at the front desk seemed to be bummed to have to work a friday night. He also looked like he just rolled out of bed and no name tag. Just felt a bit unprofessional. Really nothing to complain about.
Noisy m, very very noisy. AC didn't work.
I love this hotel. Great location, right off of 95N and 95S and shopping plaza with restaurants about 10 or less driving minutes away. Friendly staff, good breakfast, quite stay, clean and comfy. No complaints. Good value for my money. Only wish the had a pool and hot tub. No pool
Friendly staff and great accommodation for the price. The room was very clean and comfortable and the continental breakfast was delicious. The location is a bit far from downtown.
Bed was comfortable, room was very clean and staff was friendly. Nothing.
Friendly staff, clean rooms
Room, pool, jacuzzi, restaurant, friendly & helpful staff. We never left the property, & that was exactly what we were looking for!
The hotel was clean and staff was polite ! I wish I could of enjoyed the pool . I wish it was opened a little earlier before check out . I didn't get to go in it even once . It was disappointing . I also wasn't impressed with the morning breakfast.
Our room was nice, clean and spacious. My only complaint was that there was no window that could open for fresh AIR.the ac/unit is set on temperature so it goes on and off. I like my room real cold when I sleep. That's all. I enjoyed my stay.
Room was stinky , hot water was intermittent and we had noisy people in the hallways all throughout the night with my 4 year old trying to sleep
I would of liked have my room on the 8 floor like I was soposto The fact I booked it to the 8 floor an did not get the patio like I was looking forward to
The staff was friendly You had to pay for Breakfast
the night was a great.excellent customer service we got from luis Castilto he had a warm smile answered all my questions friendly give me some cookies for my children and just the overall beautiful experience because of his customer service if I ever do go back which I will in the future I will go back to because of him. He really was great he made the night great
Liked the price. The room was good. Bathroom was small but clean. Reasonably close to freeways so good access to downtown.
The hotel and our room were very clean and fresh feeling. Our room was very roomy and the beds were extremely comfortable. There really wasn't anything we didn't like. We were visiting our daughter at Berklee College of Music in Boston. So, if anything we wished the hotel was a bit closer to her. Otherwise, we truly enjoyed our stay.
The wrool pool in the room I loved it
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The pillows + beds = the most comfortable hotel bed I've ever slept in. The first two nights we had some issues with a few loud guests staying on the same floor as us. We told the staff the next morning, and they were very attentive to the issue. Thankfully, the guests left soon after.
Location.. Nothing bad to say about this hotel .. it was just an average hotel. I didn't like that I was on the floor with a bunch of kids screaming and running around the hall late at night... and the hotel was more than half empty.
This hotel was beyond what I expected and a perfect stay for a trip. The breakfast was wonderful and it made it easier to start our day by eating at the hotel. I have no complaints, however, something that would make the hotel even more appealing would be to add a hot tub near the pool!
Great location & food. Free parking. Some staff were very helpful, others rather rude. Left a bad taste in my mouth after my last visit.
It was new and clean. Staff were very friendly. Office chair in room did match desk height. Limited walking options for dining.
Breakfast was very good: Restaurant environment was neat and clean, sufficient sunlight and eating atmosphere Front desk reception was very friendly No
This guest did not leave comments about this hotel.
friendly and helpful staff No.
Comfortable bed, location, breakfast
The Staff were all exceptional and the place & room was clean.
Staff was great, easy access to stadium. Low score on comfort because the bed quality was poor and found ourselves waking up several times in the middle of the night to find a comfortable sleeping position.
The room was very comfortable and much quieter than other places we have stayed. Breakfast was substantial Did not feel the room was thoroughly cleaned. The carpet was not vacuumed nor was the bathroom floor cleaned.This was not on arrival but after the first day
Staff went out of their way to accommodate an early check-in. Different breakfast on the two mornings showed both variety and intelligent planning. On Booking.Com, this hotel advertises that it is "close" to the commuter rail station. We chose it on that basis, as we wanted to avoid Boston prices by taking the train into the city from a reasonably-priced suburban hotel. However, we don't think three miles is "close".
Any free breakfast?
Staff was friendly slow service at their restaurant
The rooms, the staff, the hotel was clean and convenient. WiFi worked well. The breakfast buffet was awful. Maybe a regular breakfast would have been better. But the eggs were fake, the sausage turned me off and made me sh*t.
I & my son liked just about everything. The décor was very pleasing in the rooms and the lobby was very boutique-like. The lobby was sophisticated & cosy at the same time. Whoever was the decorator has a great eye. We were surprised to learn, that the hotel is scheduled for a color change to purple and grey. While purple sounds good, pairing it with grey does not. The staff were friendly & accommodating. The outside smoking area was riddled with bird poop & rat droppings. I think it was, also, next to the the trash area.