Needs an update
The staff was helpful and assisted as much as possible. The property is worn but fine for kids, the pool is fun.
It is clear that this Hôtel is an older HI and it shows. The bathroom door stuck and it was difficult to open and close, we got locked out of our room 3 times because cards failed and the shower leaked.
The hospitality of the staff was 2nd to none.
We booked one night prior to our week at Disney so we could be close to the gate on our arrival day at the parks. We enjoyed it so much we decided to stay another night after our Disney vacation to allow us to maximize our time in the park on our last day and rest up before our long drive home.
Nothing. We'd gladly stay there again.
Comfortable Property with All the Amenities
Pool, tiki bar, large fluffy beds, blackout shades, very nice and helpful staff
Some water issues (quickly made up for by perks from the front desk staff)
Great water pressure and heat in the shower. Excellent location in regards to parks and restaurants.
Bed was very uncomfortable.
We didn't expect immediate availability, but anything before 3pm (like noon or 1pm) would have been greatly appreciated. We checked back in at noon to see if a room had been cleaned and were given the same scripted reply "check-in is at 3, we have prioritized cleaning of your room and will call you." Bullhockey. Came back at 5:30 after never getting a call to "hopefully the room is ready, now". Of course the room was ready. People had been checking in for hours. I was told a note for early check was added to the reservation a month in advance. We also checked at 8am after an overnight flight and were told we'd get a call as soon as it was available. Very unpleasant experience. If they don't do early check-in, just say so and we could have planned accordingly instead of being jerked around and ignored.
Clean and Great location
The room was clean and well equipped. Very well located for Disney Parks, great to be just minutes away.
Great hotel for price
Enjoyed security features like gated parking and entry doors. Pool area was great especially poolside bar. Staff very helpful except restaurant staff. The store in the hotel was well stocked.
Applebee's as only meal choice. The staff in here was horrible. Went in for something to eat around 10 and waitress/hostess wAs less than friendly. In fact acted like my presence was a bother. Informed me that kitchen is no longer cooking and only option was Buffett that was very picked over. When i asked about seeing a menu and was room service an option she rolled her eyes and said I don't where the menus are. At that point, I said forget about it and left. Thank goodness for the store in the hotel with snacks.
Frequent, free shuttles to Disney. Very accommodating- kept our luggage in a locked area so we could go to Disney since we arrived before check in time.
Only 1 shuttle per day to Universal. If you miss it, you are stuck taking a cab, driving or ubering. Expensive cab ride to the airport.
Balcony at the resort was confirmed with the booking agent. Upon arrival, I was told he had secured the wrong rooms, and only indoor was available. Carpet was extremely soiled as several pair of white socks are now stained grey. Cable TV was out one full night. Iron needed replaced. Non working. Breakfast average. Staff was pleasant.
Hotel geared for families and children
Too many children to enjoy pool or hot tubs.
Nice 4 night stay
Excellent pool area, staff very polite, conveniently located. Would stay here again.
Only 1 available bus to universal limited our time there.
Last minute trip
I loved everything about it. It was a last minute trip and it was a perfect hotel choice.
Small bathrooms, but other than that it was perfect.
Holiday Inn Resort Orlando-Lake Buena Vista outside Disney Springs® Situated in the heart of Lake Buena Vista and just one mile from the Walt Disney World® Theme Parks, Kids Eat FreeHoliday Inn® Resort Orlando-Lake Buena Vista is one of the most conveniently located Orlando hotels. Minutes from major attractions, this Orlando resort's superior amenities and service ensure a delightful stay.About one mile from the Walt Disney World® Theme Parks, this hotel's property is also near Universal Orlando Resort, SeaWorld® Orlando and the Disney Springs® area. Shopping and dining options abound at Crossroads, the Orlando Premium Outlets and Lake Buena Vista Factory Stores, all less than one mile from the hotel. Fast and free wired and wireless Internet access helps you stay connected, and on-site meeting rooms are available for special events.This Orlando resort's amenities ensure a memorable vacation. Guests enjoy seasonal poolside activities, including dive-in movies, as well as family-friendly recreation resources like Splash Pad and a Cyber Arcade.Kids Eat FreeThe on-site Applebee's restaurant offers classic American cuisine for breakfast, lunch and dinner, and room service is available. The scheduled shuttles to major theme parks make it easy to see the best attractions in Orlando.
Based on 3,484 reviews
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