Holiday Inn Resort Orlando Lake Buena Vista

Needs an update

Pros: The staff was helpful and assisted as much as possible. The property is worn but fine for kids, the pool is fun.

Cons: It is clear that this Hôtel is an older HI and it shows. The bathroom door stuck and it was difficult to open and close, we got locked out of our room 3 times because cards failed and the shower leaked.

Cons: Balcony at the resort was confirmed with the booking agent. Upon arrival, I was told he had secured the wrong rooms, and only indoor was available. Carpet was extremely soiled as several pair of white socks are now stained grey. Cable TV was out one full night. Iron needed replaced. Non working. Breakfast average. Staff was pleasant.

Cons: We didn't expect immediate availability, but anything before 3pm (like noon or 1pm) would have been greatly appreciated. We checked back in at noon to see if a room had been cleaned and were given the same scripted reply "check-in is at 3, we have prioritized cleaning of your room and will call you." Bullhockey. Came back at 5:30 after never getting a call to "hopefully the room is ready, now". Of course the room was ready. People had been checking in for hours. I was told a note for early check was added to the reservation a month in advance. We also checked at 8am after an overnight flight and were told we'd get a call as soon as it was available. Very unpleasant experience. If they don't do early check-in, just say so and we could have planned accordingly instead of being jerked around and ignored.