Pros (+) There was nothing to like
Cons (-) The bugs in the room
3 stars
Imperial Swan Hotel & Suites
Photos of Imperial Swan Hotel & Suites
Overview
Hotel with a conference center, near Family Fun Center This hotel features a conference center, conference space, and a computer station. Additionally, wedding services, a TV in a common area, and ATM/banking services are onsite. Housekeeping is available on request. Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Imperial Swan Hotel & Suites
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Imperial Swan Hotel & Suites
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
- TV
- Airport shuttle
- Meeting/Banquet facilities
Dining
- Electric kettle
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Microwave
Bathroom
- Spa bath
- Hairdryer
- Toilet
- Shower
- Bathrobe
- Private bathroom
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Designated smoking area
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Meeting/Banquet facilities
- 24hr front desk
General
- Family rooms
- Telephone
- Carpeted
- Interconnected room(s) available
Basics
- Internet
- Wi-Fi
- Air-conditioned
- Heating
Pool and spa
- Sauna
- Pool
- Hot tub
Media and entertainment
- Radio
- Flat-screen TV
- TV
Parking and transportation
- Airport shuttle
- Free parking
Laundry
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
Workspace
- Desk
Things to do
- Eco tourism
Health and safety
- Safe
Reviews of Imperial Swan Hotel & Suites
2.9
Poor
484 verified ratings
Wonderful
33
Very good
23
Good
26
Okay
34
Fair
52
Mediocre
50
Poor
266
Summary of reviews
Guests say
Guests overwhelmingly highlighted the hotel's convenient location, which was one of the few positive aspects. However, they were highly dissatisfied with cleanliness, noting filthy conditions and cockroaches. Service was also criticized, with long wait times for check-in and inadequate staff assistance. Many mentioned that the hotel's amenities, including the bathrooms and refrigerators, were either outdated or malfunctioning, leading to an overall negative experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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2.8 out of 10
386 reviews
2.8 out of 10
58 reviews
4.5 out of 10
8 reviews
2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the Imperial Swan Hotel and Suites Lakeland?
The high season at the hotel is in March, while the low season is in November.
How is the quality of the beds at the Imperial Swan Hotel and Suites Lakeland?
Guests have mentioned that the beds are comfortable, providing a good night's sleep.
Is parking available at the Imperial Swan Hotel and Suites Lakeland?
Yes, the hotel offers free parking for the convenience of guests.
What can guests expect from the food quality at the Imperial Swan Hotel and Suites Lakeland?
The hotel has a restaurant and bar/lounge, offering dining options for guests to enjoy during their stay.
How is the cleanliness and customer service at the Imperial Swan Hotel and Suites Lakeland?
While some guests have mentioned concerns about cleanliness and customer service, others have praised the friendly and helpful staff, indicating a mixed experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Nearby Attractions
The hotel is conveniently located near Lakeside Village, Child of the Sun, and South Lake Morton Historic District, offering guests easy access to local attractions.
Check Room Conditions
Several guests reported issues with room cleanliness, outdated decor, and maintenance problems. It's advisable to thoroughly inspect the room before settling in and to promptly report any issues to the staff.
Be Mindful of Check-in Delays
Some guests experienced long wait times during check-in, with reports of only one staff member available. Consider arriving at the hotel with extra time to avoid inconvenience.
Verify Room Amenities
While some guests found the rooms comfortable and well-equipped, others reported missing amenities and maintenance issues. It's recommended to confirm the availability and functionality of essential amenities before settling into the room.
Plan for Limited Front Desk Hours
Guests noted limited front desk availability, with some experiencing delays during check-in. It's advisable to plan arrival times within the specified front desk hours to avoid inconvenience.
Be Cautious of Hygiene
Several guests reported cleanliness issues, including mold, dirty carpets, and unpleasant odors. It's advisable to prioritize personal hygiene items and be prepared to address any cleanliness concerns with the hotel staff.
Consider Alternative Dining Options
While the hotel has a restaurant and bar, some guests recommended exploring nearby dining options for a more satisfying culinary experience.
Be Aware of Accessibility Issues
Some guests mentioned maintenance issues such as broken elevators and accessibility concerns. Guests with mobility needs may want to confirm the availability of functional elevators and accessible facilities.
Confirm Housekeeping Services
Several guests reported a lack of housekeeping services and unclean rooms. It's advisable to confirm the availability of regular housekeeping and address any concerns with the hotel management promptly.
Exercise Caution with Booking
While some guests had positive experiences, others encountered issues with reservations, room availability, and payment discrepancies. It's advisable to double-check reservations and payment details to avoid potential inconveniences.
Location
4141 South Florida Avenue, Lakeland, FL 33813
What's nearby
- Lakeside Village1.6 mi
- Child of the Sun2.9 mi
- South Lake Morton Historic District2.9 mi
- Polk Museum of Art3.3 mi
- The Lakeland Center3.6 mi
- Oates Building3.6 mi
- Hollis Garden3.6 mi
- Lake Mirror Promenade3.7 mi
- Polk Theatre3.7 mi
- Lake Mirror3.8 mi
- Explorations V Children's Museum3.8 mi
- Munn Park3.8 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Imperial Swan Hotel & Suites
Low season | July |
|---|---|
High season | April |
Average price (weeknight) | $153 |
Average price (weekend night) | $151 |
When to book a room at Imperial Swan Hotel & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Imperial Swan Hotel & Suites
FAQs when booking at Imperial Swan Hotel & Suites
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
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See most recommended stays in LakelandGood to know
Value for money | 3.6 |
|---|---|
Distance to city center | 3.4 mi |
Nearest Airport | Lakeland Linder Intl |
Distance to airport | 3.6 mi |