Pullman Lijiang Resort And Spa

The service at the Pullman Lijiang was fantastic, with staff going above and beyond to ensure guests had everything they needed. For instance, Emily at the front desk provided exceptional service, checking on guests throughout their stay and even offering to deliver breakfast to their room. Additionally, the hotel provided a safe trip package, including a mask and antibacterial wipes, when guests were leaving.

Yes, the hotel offers complimentary horse carriage rides to Shuhe Old Town, providing guests with a unique and enjoyable experience during their stay.

The hotel offers stunning views of the Yu long snow mountain, providing guests with a relaxing and ambient environment. Guests should not miss the golden snow mountain view during sunrise for a truly memorable experience.

The hotel offers a variety of dining options, including a minibar, snack bar, restaurant, bar/lounge, and the option for food to be delivered to guest accommodation. Guests can also enjoy afternoon tea as a nice extra.

Guests can expect spacious rooms and even room upgrades to a Villa for free, providing a luxurious and comfortable stay. However, some guests have mentioned old fittings and maintenance issues, such as a cracked hot tub with slime.

Guests highly recommend upgrading to a villa for a spacious room and stunning views of the Yu Long Snow Mountain.

August is the low season, offering a quieter experience and potentially better rates.

The hotel is close to Suhe Old Town, which is less touristy but highly rated. It's a great alternative to the bustling Lijiang Old Town.

Due to Covid, the spa may be closed, so it's advisable to check its availability before booking if this is an important amenity for you.

Guests appreciated the complimentary afternoon tea as a nice extra during their stay.

Some guests mentioned that the villas lacked central heating, so if visiting in winter, it's advisable to inquire about this before booking.

The hotel offers a safe trip package, including masks and antibacterial wipes, which can be useful for travelers.

Many guests praised the staff for their accommodating and polite service, with specific mentions of Emily at the front desk going above and beyond to ensure a pleasant stay.

Some guests noted that the staff's English proficiency was lacking, so it might be helpful to have basic Chinese language skills or a translation app.

While the hotel is described as amazing and luxurious, some guests mentioned that it may not fully align with the value for money, so it's good to set realistic expectations.