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All the extra charges. There is an extra $35 nite fee for parking. That should be included for people who stay.
We stayed for one night the room was very clean, the bathroom was beautiful, and the hotel staff was very accommodating. The street noise outside of our room woke us fairly early in the morning, the breakfast at hotel restaurant was overpriced and sub par
Great location and luxury appeal. Seems that the luxury only goes to the higher end rooms and more public places. The public bathroom in the hotel was 3 times more amazing than the one in our room.
Beautiful suite with a walk-in shower and bear-clawed tub, nice views and a friendly, professional staff. Not replacing the in-room coffee and the $35 a day valet parking are little things that irritate.
Location was great, close to shopping and Downtown. Requested a king size bed, but got a queen sized bed. There were only 2 queen rooms, and we got one b/c of our length of stay?? Sink did not drain the first day, but was fixed. There was no electrical outlet in the bathroom, had to use the hairdryer out in the bedroom, but had to plug it in under the desk, so I was not able to stand and dry my hair. Wallpaper in the bathroom was lifting. The bed was not comfortable. Advertised that there were pillow top mattresses, ours was definitely not a pillow top and it was quite flat. There was no refrigerator in the room, coffee maker was old and outdated. I have been in far cheaper rooms that provided a keurig and nicer coffee provisions. Powdered creamer in a packet was gross. Overall, it was fairly disappointing for the $500.00 per night rate.
I stayed here in November when rates are certainly lower. Hotel was excellent value, great service, good food, very nice facility. The hidden fees for parking and "resort fee" are a bit annoying.
I thought the staff was very friendly. There was an upbeat vibe in lobby. The location was great. Easy to walk everywhere from the hotel. Didn't like that I had to valet park my car. My final bill was $130 more than I agreed to because of extra fees. There was an extra resort fee and the parking was expensive. Mattress was very old and uncomfortable.
Very close/walkable to all. Hidden costs - parking, facilities.... Its an additional $15 a day for each. This is not clear in the post.
The staff was amazing!!! Joe carried my bags to my room and could not have been more of a pleasure to talk with. I was heading into town for a girls night out and instead of calling me a cab the hotel drove me to my destination! It made my whole night much more relaxing and stress free. Also, the pillows were insanely comfortable. When I checked out I immediately went and bought all new pillows for my bed at home. I was so inspired by my wonderful night's sleep...
Excellent location near action in Newport. Pleasant old hotel ambiance, though most of hotel is 1960's construction, well disguised behind original hotel facade. Parking fee extreme ($35 per day about 25% of room rate). Tub in room was nasty, no one would consider soaking in it, ok for shower. Wall behind tile in shower clearly water damaged with tile buckling and uneven with stained grout. No doubt hiding serious mold problem behind tile. Not so serious that I thought I needed flip flops for shower, but clearly showing neglect.
This is a lovely hotel in the middle of a historic district with an easy walk to shops and restaurants. Hotel staff was very friendly and attentive to our needs. We had a great time in Newport.
The Viking Hotel is in a perfect location. You can walk to all of the attractions. The staff was courteous and took care of all of our needs. The bathroom was tiny.
Everything is ok. I don't remind
Hotel was very convenient for my trip value was great and location was easy to get to. Also it was in a location near shopping
The place is run down and looks more like a motel. We had booked two nights, but after seeing the place, we cancelled the next night and booked it in Holiday Inn express in Middletown (which looked lot better and was only $15 more per room). It also mentions unlimited transportation, however even though we had two queen beds in a room (4 people), they only gave free transportation to two people. Definitely not worth the stay.
very close to downtown New Port ... that's it very old, humid and you can actually smell the mold .. rusty and not renovated .. too expensive for what it offers
It was fairly clean The price is not worth what you get over priced and Lady Maniger is rude. They do not honor AAA or New Port Grand Play and Stay offers. If it was not so close to where I was a seeing a show at the NewPort Grand I would of chose a more eligant room downtown for twenty dollars more.
Great shower. Comfortable beds, clean. Great steak restaurant attached, get there early as they are busy every night. Towels were older, but clean and plenty of them. No free breakfast.
Lots of room especially the bathroom area Very hot room when we first arrived and it took awhile to cool off. We were instructed to enter through the side door and go to the second floor to our room. There was no elevator. Usually not a big deal but we had a week and a half worth of luggage to lug up the stairs and more than half way down the long hall. When I checked out they had my room rate in their system incorrect, almost $40 higher than what I booked. They corrected it, but good thing I didn't just leave my keys in the room and head out, like I normally do.
Can't beat the value. Room was clean. Renovating to hardwood floors was nice. Staff was very accomodating.
The room was really nice, love the wood floors. Bathroom very clean. Room was comfortable and we'll appointed. I like that the sink area as separate from the toilet and shower. Also, I appreciate that the whole bathroom area was behind a wall separate from the bedroom.
We paid for a shuttle and couldn't even get one the first day we were there. Second day we waited in the lounge for the shuttle and the girls at the front desk forgot to tell us when they came so we missed that one too. Front desk help was awful.
There was absolutely nothing to like about this property Mold located throughout bathroom, hair in bathroom from previous guest, holes in the walls and carpet pulled up in one corner
Cheap, clean and 7min drive from center Newport. It was clean but smelled like Clorox
Hotel was clean and comfortable. Great location on America's Cup Ave. withing walking distance to almost everything. Pretty views of the marina out back. First floor rooms are great because you can sit outside your room and relax or play with kids.
Had to call maintance 3 times. For the price of the room that was three times too many. The do a lot of chasing/ holds on bank account that takes days to fall off. Great location. Beautiful water view if the bird droppings had not been on window. Too expensive to have had all the issues
Although I had paid through kayak before we arrived the hotel charged my credit card for the room. It took days and a number of phone calls to finally get the hotel to remove the charge. It may just be easier to just book through hotel.
Great location. Staff was friendly. Room was clean, comfortable and we had a great harbor view. Walking distance to restaurants and shops. Parking was $25 a night which seems high, especially in April.
Can walk to anywhere, great location Extra charge for parking
Location was excellent. Enjoyed sitting out back at sunset. Easily walk around Newport from the Hotel. Front Desk Hospitality was great. Furnishings are fine. Nothing special. Clean.
Loved the location right on the harbor walking distance to all the shops,cafes, bars...less than 20min. Drive to beavertail lighthouse,beautiful ocean view at the ocean drive historical center, Fort Adams,windmill hill We payed $25 dollars a day to park at the Newport Harbor hotel.....
Front desk staff very helpful. Air conditioner was not working our first night they immediately sent someone up to take a look at it. He thought he had it fixed but that was not the case. We reported this to the front desk and they had the unit replaced the next day. Bar area downstairs is a great place to relax. Can't wait until the new restaurant opens. Beds/ pillows not that comfortable. Rooms could use some updating.
Its location is awesome. Everything is within the walking distance Parking fee was charged upon check-out without explanation at check-in
The front desk staff gave us excellent suggestions for meals and directions how to get somewhere. Everyone in the hotel was friendly. It was a great location and we could walk almost everywhere.
The matress and cleanliness of entire hotel. Other than the hold you put on my card... Loved everything
We stayed in one of the inn's newest rooms (they've recently expanded), and our room was beautiful & spacious. The building is brand new to the inn, but everything ran like clockwork. Check in was handled somewhat awkwardly in the entry to the restaurant. Otherwise, it was a great experience!
They were friendly. Brought you breakfast in the morning
They have a fabulous restaurant attached to it but you must make a reservation in advance.
the location is fantastic and they have parking. also, the complimentary pastries in the morning are to die for. for the price of the room per night and the stars this hotel has, I was surprised by the condition of the room. the rug was ripped and frayed, the bathtub/shower felt unclean, and the staff could have been more polite.
Hotel Employee who checked us in was lovely and gave us great info on what to see in Newport as well as a map. Be prepared that the pub next door doesn't close till 1am. Their patio was full of happy young adults! The air conditioning unit was able to muffle most of the noise but we aware that this noise might affect your stay.
The room was very clean, tastefully decorated, had great amenities (stove, fridge, microwave), and was perfectly located. Very tasty breakfast yogurt parfait and pastries. Quiet even in downtown area. hard to know where to park at first, but they do give you directions.
The staff were friendly and welcoming and the owners, the location was perfect and the overall experience was more then we expected! Food was excellent! No
The Inn attendant that greeted us upon arrival was very helpful in suggesting places to eat and visit. I also loved the warm pastries and creamy yogurt that we received promptly at 8 am every morning.We loved that the inn was in a very central location. I liked everything about this inn.
The staff was amazingly friendly and willing to help. The room was huge, clean, and welcoming. Free breakfast was provided every morning, without waking us up. Nope.
The location was convenient yet quiet for sleeping at night. The staff was attentive and helpful. The room was in a separate small building rather than the main building next to the parking lot so less curb appeal. Even though they supplied a special made yogurt and fruit pastry in the morning, there is no place to eat it. The room only has a tiny nook. I suggest that the hotel use one of its dining rooms for guests to eat in breakfast or the outdoor dining area.
location - near water -- accessible to restaurants/bars. could walk anywhere. near a great coffee spot 'Alix' room was nice, but a little on the pricey side for what it was.
Location was fabulous, staff very friendly. The breakfast croissant was the best I have ever had!
Loved the location. On the water and walking distance to everything in newport. Good hotel to stay at with teenagers but truly just an average and little worn marriott on inside. Felt very 1980s needs lobby re do. Hotel front desk seemed overwhelmed and a bit immature. Made promises could not and did not keep. Conceriege lounge was average -- staff not very attentive in there. Food and liquor would run out and go unnoticed by staff. Also had an odd smell.
Great hotel. Great location.
Bedding very comfortable, nice pillows, and a clean room. Broken Toilet, when we called downstairs to let them know, got the impression they already knew there was an issue. They did send someone right away, but wish it was taken care of before getting to our room. That night after returning from dinner 9 p.m. the guest in the next room BANGED AND SHOUTED for us to be quiet - we were laughing - no TV on no music on just enjoying our view and relaxing - did NOT feel comfortable at this persons Anger! We were able to change rooms but at the front desk did get a little push back on - if they could get us a room with a view...I told them we were not loud and that HE was the problem she then stated ours was the second complaint from him - regarding a different guest...and she said how they had plans in the work to fix the soundproofing issues with the whole complex. Following night after dinner we returned and decided to go to the bar for a nightcap we got a high top table but went over to the bartender to place our drink order she seemed put out definitely not pleasant.
The hotel was beautiful. The staff was very attentive and courteous. The location PERFECT you literally walked down Mary St and you were in the center of Thames couldn't have asked for a more convenient spot. The views from the roof deck were breath taking.
Newport is known for its mansions and opulence. The Vanderbuilt is a modern version of a big and beautiful home. The staff are extremely friendly and accommodating. You may very well feel like you are an Astor or Berwind. My favorite part is brunch in the Conservatory. The food is great and the room is just so pretty. Not my first stay and won't be my last.
The location in the attraction/shopping part of Newport. Lack of parking.
The location was very central to the main activities of Newport. It was too expensive, with extra charges for parking and a 3rd bed, which was not comfortable and for whom there was no towels or other amenities. The staff interaction was virtually non-exestent, on either check-in or breakfast.
The location of this hotel was fantastic. We could walk to restaurants. The visitors center was close so that you could get both the local bus and the siggtseeing ones. The room was large and comfortable (refrigerator in room). Daily breakfast and afternoon tea were great - many choices. No elevator
The Inn was a great value. It is in the heart of downtown, right on the Main Street. You have access to the waterfront, shopping, restraraunts and bars. The city itself is just quaint. They serve high tea and desserts. It was so wonderful to have a snack available. Breakfast is included as well, and the selection was wonderful. I had read some other reviews as they mention the decor is outdated. I think they are going for that historical feel. It is not a modern hotel. For the money, plus all the add ons and location, you will not find a better value.
Its location near on Thames St is its best feature, The room was certainly not"deluxe". It had a small double bed and for two people this was not so comfortable. Small bathroom with handbasin in the main room. The room was ground level with windows to a lane outside and passers by could look straight in.
Location,Staff,Breakfast No TV in room, Not there for TV however iti is helpfull to keep up on things and help sleep.
The location Very aged and no updates that we could see, small and the staff wasn't very friendly.
The location is excellent. Parking is close and rather inexpensive. The staff was very nice as was the room. Our room, 4 flights up wouldn't work for some.
Location and staff, the english breakfast was so nice. Again, the location is awesome. Rooms are very roomy, and most important, they are clean. No elevator but even that wasn't THAT bad. The price was high for the Inn. But it served us well and we moved on.
Great complimentary breakfast and afternoon tea; cozy traditional decor; helpful and responsive staff Thin walls and windows make the rooms noisy; TV is very small
The daily breakfast is a very nice spread and the hotel is right in the middle of an area with tons of restaurants, shops and bars which was awesome. They also have a nice roof deck of you want to get away from the crowds for a bit. For the price, I think this was a very good deal. We're used to staying in hotels instead of inns, so the stairs were a bit of a surprise. Also, it would have been nice if we could have opened the windows as there was such a beautiful breeze, however the ac unit did work very well.
The location is great. Close to downtown activities. Facility is dated, but it has its charm.
Charming quiet rooms & great location, 200m from great restaurants/bars. Staff very helpful.
the hotel was near all the facilities . I would have prefered a room in the main house but the room i was allocated was nontheless clean and comfortable.
Relaxed atmosphere and friendly and helpful staff.
Cute Inn, very close to downtown. The room was small but nice, definitely has the inn charm and history.
Wonderful character - ful inn with great staff. Extras included wine and cheese in the early evening - a real treat nothing negative to stay
The location is good to reach centre of Newport for Restaurants and bars. Size of the room is very small. A musty smell of the place (in September). The staff was not friendly, just businesslike.
The staff were friendly, the room was spacious and the beds were extremely comfortable. The continental breakfast was also pretty good. The en-suite was tiny in relation to the size of the room, the shower had nowhere to put the soap or shampoo which was a bit of a nuisance, but one does not spend 24/7 in the shower room......
Was a great location, parked the car when we arrived on Saturday, spent 2 nights and were able to walk everywhere we wanted to go in Newport.
Everyone was very nice. Just attentive enough. The location was amazing; short walk to all of downtown. No two rooms are alike. So gorgeous. Free, convenient parking! Very familiar, comfortable atmosphere.
Friendliness Parking, happy hour wine Very tired looking and extremely noisy room due to some pump
Clean room, quiet area.
nice accomodations, gracious hostess, great location
The style, comfort and relaxing atmosphere afforded an ideal opportunity to recharge our batteries. Breakfast was amazing!
Excellent. Accommodation comfortable in a very pleasant Inn. Very personable staff, and Mark makes an excellent breakfast. Thoroughly recommended. Nothing to do with the MArshall Slocum Inn, but if visiting Newport, beware parking restrictions ( I didn't !!!)
the personal service and small number of rooms (5)
The location is ideal, just a short walk into the downtown and harbor area, and right off Bellevue Ave. The Inn is charming and comfortable, and the host and hostess, as well as the staff, are friendly and very helpful. The room was immaculate, and the breakfast, on the deck, was delicious. We can't wait to come back! My husband would have liked a television in the room, but I know bed & breakfasts usually do not have them.
Everything is perfect here.
Excellent location, lovely period detached building with free parking. Walking distance to all attractions. Nice comfortable bed and crisp linens. Two of the bedrooms are located on the ground floor near the communal breakfast area. Breakfast starts at 7.30 pm and can be quite noisy - impossible to sleep late if in these rooms! Also the wooden floors in the room above our room meant lots of noisy footsteps. It would have been nice to have two chairs in our room rather than just one as the bed was too high too sit on.
the Inn staff greeted us at the door and showed us to our room on the top floor. It was a quaint room with a nice clean bathroom and an armoir for hanging up clothes. There were three rooms on the top floor and all reserved. We missed breakfast due to an early start but the menu looked delicious!
Beutiful historic house in a quiet road just a short walk from all sea front and harbour.Mark was an excellent host.Breakfast was cooked freshly for each guest by Mark who took time to answer questions and give directions and vadvice on a variety of questions.Thank You All at Marshall Slocum
There was a jacuzzi tub in our room. There was a nice sitting area next to the bed with a nice window to look out of, however my husband didn't want to sit in them because he thought he might break them. We were able to eat breakfast outside on a deck. The blueberry pancakes were delicious. I liked the checkout time and the times available for breakfast. There was no meat with the breakfast. There was no TV in the room. The bathroom was tiny. The room had a high bed and I needed to use the step stool to get in it.
Very convenient location with excellent friendly staff. During a two week tour of New England and Canada it was the most comfortable hotel we stayed in. We will strongly recommend The Jailhouse Inn to others in Old England! Nothing, we liked it all
very special hotel. nice staff. clean and nicely located in new port
Fantastic location probably the best hotel in Newport, very conveinet for town centure, tourist sites, bars. Decent sized car park, nice good sized rooms, good amentities, decent breakfast.
Very clean , adequate breakfast , god location for walking Newport.
The uniqueness of the Jailhouse Inn. Nice touch with the cell doors in the hallway. Very friendly and helpful at the front desk.
location bed a little too hard
It previously housing the police dept/jail, made the surroundings more interesting and unique....the international buffet bkft offered many choices Room was noisy in the am, since the window was right on the front porch where people congregated, laughing etc....a/c did not work properly and did not cool the room, even with front desk clerk checking it
The staff was extremely friendly and helpful! Great value for money with free parking and breakfast too. Perfect location, close to shopping, dining and attractions.
The Jailhouse Staff were exceptional. The Hotel is ideally situated; it is welcoming, warm and very comfortable - I highly recommend this Hotel. when I return to Newport my first port-of-call will be the Jailhouse. I cannot speak highly enough of the staff and the premises; it has an intriguing history, which is interesting and still very much alive; however the standard of the accommodation is by no means compromised and the staff offer a five star service. Congratulations to all !
Excellent location, easy parking, spacious and clean room with a simple decor. Good variety at breakfast and nice staff. Overall very positive experience!
Cool original style, comfy beds with lots of pillows, love the blackout shades! relaxing front porch, friendly staff and walking distance to the touristy stuff The skylight in my room had a fair sized gap between the window and the roof. The blackout shades didn't cover that little gap and the early morning sun was harsh. It poured rain one night and I couldn't sleep for fear of my belongings getting ruined, then after I moved them I was afraid the window would come crashing in
The Inn was very clean, everything in the room worked fine. Towels were very plush, bed linens fine, clean and fresh. The Innkeepers were very hospitable, friendly and knowledgeable. Breakfast terrific. 3rd floor deck overlooking Newport wonderful.
Great location, very nicely appointed common areas
Great location. Enjoyed the visits with proprietors. They were helpful with local information and very accommodating.
The suites were absolutely beautiful, very tastefully decorated and I just didn't want to get out of the bed it was so comfortable! The lobby is very utilitarian and does not relfect the high standard of the rooms. It could put off walk-ins from staying there, which would be a shame.
Great location for "foot" touring! Staff very helpful and friendly. Housekeeping leaves much to be desired!
Nice room no
Great location, very pleasant staff, wonderful view, very nice rooms
The rooms were very very comfortable with an excellent view of the bay. The location was ideal and the staff were very friendly. There was unlimited use of the dining/common room with coffee and tea through the day. Would definately recommend this hotel. Breakfast was ordinary, but the location/staff/comfort made up for it.
Excellent location and value for the area. Very clean and friendly staff. Would definitely stay here again. Nothing.
Location was very nice The building is older so you hear lots of little noises
Location is great and staff was friendly and helpful. Breakfast was adequate. Stayed 3 nights. Bed was extra extra firm... it was so hard we were unable to sleep on it the first night. When we complained, they offered us another room but that bed was just as hard. To their credit, they purchased a topper for the bed. Topper helped some but still hard as a rock. Wouldn't recommend this hotel unless you enjoy sleeping on slab of granite.
Authtentic atmosphere ,large rooms more like suites, breakfast area with splendid views over the harbour. Nice crew and location spot on.Place to return.
Awesome location, excellent value (for the time of year), very friendly staff, cute and cozy room