Pros (+) Exactly how a hotel should be run. Everything was perfect. The staff were brilliant.
Cons (-) Nothing
5 stars
The Pelham London - Starhotels Collezione
15 Cromwell Place, South Kensington, London, SW7 2LA, United Kingdom
London, United Kingdom
See location+44 207 589 8288Photos of The Pelham London - Starhotels Collezione
Overview
Situated a short walk from Gloucester Road Tube Station, The Pelham - Starhotels Collezione is a convenient base when visiting London. It is also located a five-minute walk from Victoria and Albert Museum and Natural History Museum London, and provides a convenient shuttle service.
There are a variety of amenities at the hotel that guests can enjoy, such as a 24-hour reception, an express check-in and check-out feature and a fitness center. In addition, the multilingual staff are on hand to offer assistance.
The Pelham - Starhotels Collezione has 52 individually-decorated rooms that are fitted with all the essentials to ensure an enjoyable stay.
Those staying at the hotel can sit down to a unique dining experience at the on-site restaurant, conveniently situated for those who want to stay close by when looking for a bite to eat.
The Pelham - Starhotels Collezione is under a 25-minute drive from London Heathrow Airport and Harrods is a short walk away. It is a short stroll from Imperial College London and Science Museum.
Latest deals for The Pelham London - Starhotels Collezione
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at The Pelham London - Starhotels Collezione
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Dining
- Wine glasses
- Electric kettle
- Grocery deliveries
- Minibar
- Packed lunches
- Fruits
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Dining area
- Dining table
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24hr front desk
General
- Window
- Family rooms
- Slippers
- Interconnected room(s) available
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
- Storage available
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
- Non-feather pillow
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Family friendly
- Babysitting or child care
- Cribs available
- Books, DVDs, music for children
- Kids meals
- Children's high chair
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Extra-long beds (> 2 meters)
- Fold-up bed
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Parking and transportation
- Parking
Things to do
- Board games/puzzles
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of The Pelham London - Starhotels Collezione
8.4
Very good
1310 verified ratings
Wonderful
687
Very good
256
Good
172
Okay
78
Fair
68
Mediocre
21
Poor
28
Summary of reviews
Guests say
Guests generally appreciated the hotel's excellent location, friendly and helpful staff, and comfortable beds. However, there were complaints about the small size of some rooms, issues with breakfast service, and noise from the surroundings. Overall, many guests enjoyed their stay and praised the cleanliness and charm of the hotel.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
97 reviews
8.1 out of 10
1 review
9.3 out of 10
4 reviews
All reviews
Pros (+) The location is excellent. Across the street from the be station and so many great shops, restaurants and pubs nearby. The staff was very helpful and friendly. The bed was really comfortable.
Cons (-) The WiFi was terrible. It connected, but was too slow to make worthwhile. Also, the tv channels didn’t include any sports! Not that I wanted to waste my vacation watching sports on tv in a hotel, but it would’ve been nice to keep up on scores and such. Also the old building was very creaky. I was awaken by the neighbors above two nights.
Pros (+) Our room was perfectly set up for the traveller with a perfect set up for your clothes and plenty of room.
Cons (-) The entrance has 3 steps,a long step and then 2 more steps which makes it impossible for the handicap to access. So sad for such a perfect hotel. This seems to be true for a lot of London hotels.
Pros (+) I first stay at the Pelham in 1993. Based on this stay it is as good or better than ever. A civilized haven in the best corner of London.
Pros (+) Due to airline delays, our exhausted family of three arrived at the Pelham after midnight and was met with a warm welcome and beautifully appointed room (with a comfortable extra bed set up as requested for our son). Our only regret is that we couldn't stay longer. The Pelham could not have been lovelier, and the location is a perfect home base for exploring London.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining experience?
The hotel offers a unique dining experience at the on-site restaurant, conveniently situated for those who want to stay close by when looking for a bite to eat. Guests can also enjoy breakfast in the room and have food delivered to their accommodation.
Are the beds comfortable at the hotel?
Guests have described the beds as extremely comfortable, with some mentioning that it was the best bed they've ever slept in. The hotel provides large, comfortable beds and extra-long beds in some rooms.
What are the hotel's unique amenities?
The hotel offers a fitness center, board games/puzzles for entertainment, and a cozy atmosphere with wood panelling and interesting art throughout. Additionally, the hotel provides a warm welcome from the reception team and a lovely room, creating a 'home from home' feeling.
Is parking available at the hotel?
The hotel offers parking and street parking, as well as an airport shuttle service for guests' convenience. However, some guests have mentioned that the busy bus stop right outside the entrance can be a concern.
What is the hotel's location like?
The hotel is situated in a fantastic location, with a direct line to Heathrow airport from the nearby tube stop. It is also within walking distance to the Royal Albert Hall, museums, and good public transport links. Guests can expect a cozy oasis with very comfortable, large rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with Natural Light
Some guests reported that rooms facing a wall lacked natural light, so consider requesting a room with a view or natural light to enhance your stay.
Check for Room Upgrades
Guests mentioned that the hotel occasionally offers room upgrades, so it might be worth inquiring about this option during check-in.
Take Advantage of the Location
The hotel's proximity to the South Kensington tube station and various museums makes it convenient for exploring the area. Consider planning visits to the nearby Natural History Museum, Victoria and Albert Museum, and Science Museum.
Be Mindful of Noise
Some guests noted that the soundproofing between rooms was inadequate, so light sleepers may want to consider this when selecting a room or pack earplugs as a precaution.
Verify Breakfast Availability
As the breakfast room was under renovation during some guests' stays, it's advisable to confirm the status of breakfast facilities if this amenity is important to you.
Consider the Hotel's Quirky Charm
Several guests appreciated the hotel's unique and cozy atmosphere, so embrace the property's character and charm during your stay.
Double-Check Room Facilities
Some guests encountered issues with room amenities such as heating, bathroom drains, and TV functionality. It may be beneficial to ensure that these facilities are in good working order upon arrival.
Engage with the Concierge
The concierge received positive feedback for their helpfulness, so don't hesitate to seek their assistance for recommendations or any assistance you may need during your stay.
Be Aware of Check-Out Procedures
Several guests experienced challenges with the check-out process, including invoicing and room charges. It's advisable to clarify any billing arrangements in advance to avoid confusion during departure.
Embrace the Hotel's English Style
The classic English decor and personalized feel of the hotel were highlighted by guests, so take the time to appreciate the traditional elegance of the property.
Location
15 Cromwell Place, South Kensington, London, SW7 2LA
What's nearby
- Harrods0.6 mi
- Hyde Park0.9 mi
- Buckingham Palace1.5 mi
- Oxford Street1.6 mi
- Piccadilly Circus2 mi
- Palace of Westminster2.2 mi
- Big Ben2.2 mi
- Charing Cross2.2 mi
- Leicester Square2.2 mi
- Trafalgar Square2.2 mi
- Central London2.2 mi
- London Eye2.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Pelham London - Starhotels Collezione
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | October | $529 | $361 |
Cheapest month to stay with an average 39% drop in price. | Most expensive month to stay with an average 41% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at The Pelham London - Starhotels Collezione
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
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7.8 | 2.2 mi | London City | 9.7 mi |
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