1, Room was not cleaned properly (used condom wrapper behind bed) 2, Room was pretty cramped (doors on the wardrobe had been taken off as they would not open as bed is in the way) 3, Sockets in the room were badly positioned so the table lamp had nowhere to plug in! 4, tv had no remote. 5, Signs of damp around the room. 6, Tap for the wash hand basin had hot and cold round the wrong way and no plug 7, Room was noisy as you could hear everyone coming up staircase and the busy road 8, No blinds on velux windows so room was too bright in the early morning when asleep 9, Breakfast room was incredibly cramped as not enough space for number of people. Queue was big so didn't have breakfast any day. 10, When checked out staff not bothered about even what room I was in!
The reception staff were friendly and able to assist with requests we had during our stay.
No easy layout to the room numbers and staff members sent us in the wrong directions initially. Our room was in an area that i assume they were making improvements to. Dirty corridoors and a wire trailing across the floor outside our door. Inside the room was clean and tidy, but extremely hot. Our 'double' bed was 2 single beds pushed together that were quite lumpy in the middle.
The staff are terrific, the hotel has been refurbished, money for value is excellent, and compared to several other hotels it is the best in class...the internet is great...
The trick on finding it is to use a public bus ..the no 12 from oxford street or the 121 from waterloo..the tude stops are too far away...
Staff were helpful.
Second night in different room which was unclean & unsafe with old TV. Bit of basic work would improve standards of safety & comfort.
The double room was very nice, nice bathroom, i like it very much ! Good stuff. Nice coin machine for ice-cream. After two hostel some rest with my boyfriend. Nice also the Tea/Coffe service within the room.
They didn't repair what we asked for the first night for the following day: the light bulb to be changed for the small light near the bed, tv cable to be fixed, and washbasin that had a plug inside. PS for us it was ok since we wouldn't have wacthed tv anyway.
Pleasant staff, clean comfortable bed, clean bathroom
Although we appresiate decorating needs to be done... It was being done around us...the gloss was still tacky in our room the smell was very strong...
Cock roaches, No Hot Water, 2 out of there lights not working, door of wardrobe falling off, furniture tired, staff tried to give me a romm I did not book of lower standard
Good value for money and a location we needed. First night we had problem with the showe(water did not drain well out) and when we said about it it was dealt with promptly. Parking very good to have.
No hand towel in the bathroom, when I asked for one I was told I could not have one. Only one pillow per person, needed more. Poor reception on some of the tv channels, like itv.
Cheap did breakfast early
Television not good